Tech riderRev. 7 Oct 2026
- 1Runs onAPI, Linux, self-hosted, Web
- 2CostsFree plan · free trial · paid from $374.92/mo
- 3SLA managementYes
- 4Knowledge baseYes
- 5Employee portalYes
- 6Asset managementYes
- 7Single sign-onYes
- 8Approval workflowsYes
8 lines stated Written from the maker's own pages: znuny.com
Overview
Znuny is ranked #56 of 61 in IT knowledge base software on Specifiction. It runs on API, Linux, Self-hosted, Web. There is a free plan. A free trial is offered. Paid plans start at $374.92/mo.
Znuny plans and pricing
All plansSilver support $4,499/yr $4,499/year 35 service requests · 4h max reaction time · 2 authorized support contacts · associated test system included · no agent limit znuny.com · 7 Oct 2026
Gold support $9,999/yr $9,999/year 65 service requests · 2h max reaction time · 3 authorized support contacts · associated test system included · no agent limit znuny.com · 7 Oct 2026
Platinum support $28,999/yr $28,999/year Unlimited service requests · 0.5h max reaction time · 5 authorized support contacts · associated test system included · no agent limit znuny.com · 7 Oct 2026
Compared on IT knowledge base software
Facts
- Purpose
- Znuny is an open-source ticket management and service management platform for help desk, ITSM, customer support, and other service operations.znuny.com · 7 Oct 2026
- Deployment
- It can run on a customer's own server or be hosted by Znuny.znuny.com · 7 Oct 2026
- Communication
- Supported channels include a customer self-service portal, email, phone with CTI, REST and SOAP web services, and system monitoring tools.znuny.com · 7 Oct 2026
- Automation
- The automation toolkit handles routing, classification, escalation, notifications, and state management.znuny.com · 7 Oct 2026
- Knowledge and self-service
- Knowledge management tools and a self-service portal let customers find answers to common questions themselves.znuny.com · 7 Oct 2026
- Customization
- Znuny offers over 2,000 configuration options, flexible dynamic fields, a modular architecture, and access to its open-source code.znuny.com · 7 Oct 2026
- Security controls
- Security features include roles and access rights, identity management integration, password policies, encrypted email, SSL data transfer, two-factor authentication, and ownership controls.znuny.com · 7 Oct 2026
- Compliance
- Znuny states that it has had SOC 2 certification since 2024, ISO/IEC 27001:2022 certification since January 2025, and complies with GDPR requirements.znuny.com · 7 Oct 2026
- Integrations
- Znuny supports identity management systems, web services, monitoring tools, and third-party integrations for systems such as CRM, catalogues, and databases.znuny.com · 7 Oct 2026
- Add-ons
- Add-ons can extend the platform, including TicketActionLink for triggering web services from tickets and SCIM Identity Provisioning for syncing users and groups from compatible identity providers.znuny.com · 7 Oct 2026
- Support
- Paid support covers configuration, installation, updates, troubleshooting, performance tuning, backup, and recovery, with service-level agreements and guaranteed response times.znuny.com · 7 Oct 2026
- Support pricing limits
- Support prices are net and exclude VAT; each support contract includes support for an associated test system, and agent counts are not limited.znuny.com · 7 Oct 2026
- Free trial
- Znuny offers a free trial system created on request, with login details sent by email; the page does not specify a trial duration.znuny.com · 7 Oct 2026
- Current releases
- The site lists Znuny 7.3.7 and Znuny LTS 6.5.25, both dated 2026-09-16.znuny.com · 7 Oct 2026
Company
- Headquarters
- Berlin, Germanyznuny.com · 28 Sept 2026
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Where it ranks on Specifiction
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Sources
- znuny.com/en/product· checked 7 Oct 2026
- znuny.com/en/product/features/channels· checked 7 Oct 2026
- znuny.com/en/product/features· checked 7 Oct 2026
- znuny.com/en/product/features/security-permission· checked 7 Oct 2026
- znuny.com/en/trust-compliance· checked 7 Oct 2026
- znuny.com/en/services/support· checked 7 Oct 2026
- znuny.com/en/request-demo· checked 7 Oct 2026
- znuny.com/en/· checked 7 Oct 2026