GLPI vs Znuny
GLPI
glpi-project.org
Znuny
znuny.comSide by side
| Figure | GLPI | Znuny |
|---|---|---|
| Price from | €19/mo | $374.92/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | Yes | Yes |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 13 | 11 |
| Spec score · IT Service Management - Enterprise Software | 9.3 (#1) | 8.5 (#10) |
| Spec score · IT Knowledge Base Software | 9.1 (#3) | 8.5 (#27) |
| Spec score · IT Service Management - Midmarket Software | 9.2 (#2) | 8.5 (#12) |
| Spec score · ITSM Software | 9.2 (#2) | 8.5 (#12) |
| Spec score · IT Help Desk Software | 9.1 (#5) | 8.5 (#26) |
| Spec score · IT Problem Management Software | 9.1 (#4) | 8.5 (#14) |
| Spec score · IT Incident Management Software | 9.1 (#4) | 8.5 (#16) |
| Integrations | Official integrations include Azure/Entra ID, Google SSO, GLPI Inventory and webhooks. | The product page cites CRM systems, catalogues and databases as third-party systems that can be integrated. |
| Licence | GLPI is distributed under GPL-3.0-or-later and remains free and open source. | The public repository states that Znuny is distributed under the GNU General Public License version 3. |
| Purpose | GLPI is an IT management platform with helpdesk, asset inventory, and service management features. | Znuny is an open-source ticket management and service management platform for help desk, ITSM, customer support, and other service operations. |
| Rating on Gartner Peer Insights | 4.3 out of 5 from 7 ratings | 4.3 out of 5 from 0 reviews shown on the opened page; the page also displays favorable and critical review summaries. |
| Security controls | Cloud infrastructure uses OVH anti-DDoS firewalls, HTTPS-only access, VPN-authenticated maintenance, daily backups and 30-day retention. | Security features include roles and access rights, identity management integration, password policies, encrypted email, SSL data transfer, two-factor authentication, and ownership controls. |
| Support | The download page says partners can provide configuration and customization support plus L1 and L2 support. | Paid support covers configuration, installation, updates, troubleshooting, performance tuning, backup, and recovery, with service-level agreements and guaranteed response times. |
| System requirements | GLPI 12 requires at least PHP 8.3 with MariaDB 10.11 or MySQL 8.0, and plugins must be compatible with the major release. | The current repository lists Linux, Perl 5.16 or newer, Apache 2 with mod_perl2, and MySQL 8, MariaDB 10.3, PostgreSQL 12 or Oracle 19c databases. |
| What it does | GLPI is free asset and IT-management software combining ITIL service desk, inventory, configuration management, license tracking and software auditing. | Znuny is a web-based ticketing and IT service-management platform for customer service, help desks and enterprise service management. |
Plans
GLPI
- Public Cloud€19 a month
- Private Cloud€21 a month
- CustomPrice not published
- GLPI Network Basic€100 a month
- Self-hosted Basic€100 a month
- GLPI Network Standard€300 a month
- Self-hosted Standard€300 a month
- GLPI Network Advanced€1,000 a month
- Self-hosted Advanced€1,000 a month
- GLPI Network Enterprise€4,500 a month
Znuny
- Free open-source ZnunyFree
- ZnunyFree
- Silver Hosting$799 a month
- Gold Hosting$1,419 a month
- Platinum Hosting$3,169 a month
- Silver support$4,499 a year
- Silver Support$4,499 a year
- Gold support$9,999 a year
- Gold Support$9,999 a year
- Platinum support$28,999 a year
In their own words
GLPI
GLPI is an IT management platform for helpdesk tickets, asset inventory, and service management. Users can create incident or request tickets and assign them to a group, profile, or individual. Its service workflows include problem and change management, planning, recurring tickets, statistics, and custom forms. Asset records cover hardware, software and licenses, network equipment, certificates, domains, clusters, and databases. Other tools include project workflows with Gantt or Kanban views, a knowledge base, reservations, reports, and saved searches. GLPI offers eight profile types and standard or self-service interfaces; its self-service interface is free for end users. Organizations can choose cloud or on-premise deployment. The public-cloud offer has a 45-day trial without obligation or a credit card. Public Cloud costs €19 a month per IT agent, with one billed agent minimum; Private Cloud costs €21 a month per agent and requires at least 25 billed agents. The FAQ says on-premise GLPI has no licensing fees or limit on users or technicians.
Znuny
Znuny is an open-source ticket and service management platform for help desks, IT service management, customer support, and other service operations. It runs on a customer's own server or can be hosted by Znuny, with Linux, web, and API access. Requests can arrive through a self-service portal, email, phone with CTI, REST or SOAP web services, and monitoring tools. Its automation toolkit can route and classify tickets, manage states, send notifications, and handle escalations. Knowledge management and self-service tools help customers find answers themselves. Teams can adapt the platform using more than 2,000 configuration options, dynamic fields, modular architecture, and source code access. Security controls include roles and access rights, identity integration, password policies, encrypted email, SSL data transfer, two-factor authentication, and ownership controls. Znuny lists SOC 2 certification since 2024, ISO/IEC 27001:2022 certification since January 2025, and GDPR compliance. The software is free; paid support plans have annual prices and specify request allowances and response times. Listed releases include Znuny 7.3.7 and Znuny LTS 6.5.25, dated 2026-09-16.