Freshservice vs Znuny
Freshservice
freshworks.com
Znuny
znuny.comSide by side
| Figure | Freshservice | Znuny |
|---|---|---|
| Price from | $19/mo | $374.92/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | Yes |
| Web | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 7 | 11 |
| Spec score · IT Problem Management Software | 9.1 (#3) | 8.5 (#14) |
| Spec score · IT Help Desk Software | 9.1 (#4) | 8.5 (#26) |
| Spec score · IT Incident Management Software | 9.1 (#3) | 8.5 (#16) |
| Spec score · IT Knowledge Base Software | 9.0 (#6) | 8.5 (#27) |
| Spec score · IT Service Management - Midmarket Software | 9.1 (#5) | 8.5 (#12) |
| Spec score · ITSM Software | 9.1 (#6) | 8.5 (#12) |
| Compliance | The pricing comparison lists GDPR and SOC 2 among the security features included across the four plans. | Znuny states that it has had SOC 2 certification since 2024, ISO/IEC 27001:2022 certification since January 2025, and complies with GDPR requirements. |
| Integrations | Freshworks says its marketplace has thousands of apps and its broader ecosystem exceeds 1,200 enterprise apps. | The product page cites CRM systems, catalogues and databases as third-party systems that can be integrated. |
| Licence | Freshservice is proprietary commercial software; its Android app separately discloses third-party open-source components and their licences. | The public repository states that Znuny is distributed under the GNU General Public License version 3. |
| Purpose | Freshservice is an AI-powered IT management solution designed to simplify employee experiences. | Znuny is an open-source ticket management and service management platform for help desk, ITSM, customer support, and other service operations. |
| Rating on Gartner Peer Insights | 4.4 out of 5 from 1,219 ratings | 4.3 out of 5 from 0 reviews shown on the opened page; the page also displays favorable and critical review summaries. |
| Security controls | The trust center documents audit logging, multi-factor authentication, role-based access control, encryption at rest and encryption in transit. | Security features include roles and access rights, identity management integration, password policies, encrypted email, SSL data transfer, two-factor authentication, and ownership controls. |
| System requirements | The web app supports the latest two versions of Chrome, Firefox, Safari and Edge; mobile support is iOS 10+ and Android 7.1.1+. | The current repository lists Linux, Perl 5.16 or newer, Apache 2 with mod_perl2, and MySQL 8, MariaDB 10.3, PostgreSQL 12 or Oracle 19c databases. |
| What it does | Freshservice is Freshworks' cloud-based AI service-operations and IT service-management platform covering IT service, operations, asset management and enterprise service delivery. | Znuny is a web-based ticketing and IT service-management platform for customer service, help desks and enterprise service management. |
Plans
Freshservice
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
Znuny
- Free open-source ZnunyFree
- ZnunyFree
- Silver Hosting$799 a month
- Gold Hosting$1,419 a month
- Platinum Hosting$3,169 a month
- Silver support$4,499 a year
- Silver Support$4,499 a year
- Gold support$9,999 a year
- Gold Support$9,999 a year
- Platinum support$28,999 a year
In their own words
Freshservice
Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.
Znuny
Znuny is an open-source ticket and service management platform for help desks, IT service management, customer support, and other service operations. It runs on a customer's own server or can be hosted by Znuny, with Linux, web, and API access. Requests can arrive through a self-service portal, email, phone with CTI, REST or SOAP web services, and monitoring tools. Its automation toolkit can route and classify tickets, manage states, send notifications, and handle escalations. Knowledge management and self-service tools help customers find answers themselves. Teams can adapt the platform using more than 2,000 configuration options, dynamic fields, modular architecture, and source code access. Security controls include roles and access rights, identity integration, password policies, encrypted email, SSL data transfer, two-factor authentication, and ownership controls. Znuny lists SOC 2 certification since 2024, ISO/IEC 27001:2022 certification since January 2025, and GDPR compliance. The software is free; paid support plans have annual prices and specify request allowances and response times. Listed releases include Znuny 7.3.7 and Znuny LTS 6.5.25, dated 2026-09-16.