Jira vs Znuny
Jira
atlassian.com
Znuny
znuny.comSide by side
| Figure | Jira | Znuny |
|---|---|---|
| Price from | $7.91/mo | $374.92/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | Yes | — |
| Linux | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 11 | 11 |
| Spec score · IT Problem Management Software | 9.2 (#2) | 8.5 (#14) |
| Spec score · IT Knowledge Base Software | 9.0 (#8) | 8.5 (#27) |
| Spec score · IT Service Management - Enterprise Software | 9.2 (#3) | 8.5 (#10) |
| Spec score · IT Incident Management Software | 9.1 (#5) | 8.5 (#16) |
| Spec score · IT Help Desk Software | 9.1 (#8) | 8.5 (#26) |
| Spec score · IT Service Management - Midmarket Software | 9.2 (#4) | 8.5 (#12) |
| Spec score · ITSM Software | 9.2 (#4) | 8.5 (#12) |
| Compliance | Atlassian lists SOC 2, SOC 3, PCI DSS, ISO/IEC 27001, ISO/IEC 27018, and GDPR in Jira's compliance program. | Znuny states that it has had SOC 2 certification since 2024, ISO/IEC 27001:2022 certification since January 2025, and complies with GDPR requirements. |
| Headquarters | Sydney, Australia and San Francisco, California | Berlin, Germany |
| Integrations | Jira has more than 3,000 Marketplace apps and integrations including GitHub, Azure DevOps, Jenkins, Slack, Microsoft Teams, Zoom, Figma, and Miro. | The product page cites CRM systems, catalogues and databases as third-party systems that can be integrated. |
| Security controls | Enterprise includes advanced encryption, Shadow IT controls, identity providers, SCIM, and enforced SSO. | Security features include roles and access rights, identity management integration, password policies, encrypted email, SSL data transfer, two-factor authentication, and ownership controls. |
| Support | The Free plan includes Community Support, while Jira Cloud Premium includes 24/7 Premium Support. | Paid support covers configuration, installation, updates, troubleshooting, performance tuning, backup, and recovery, with service-level agreements and guaranteed response times. |
| What it does | Jira is a project management tool for teams that need to plan, organize, and track work. | Znuny is a web-based ticketing and IT service-management platform for customer service, help desks and enterprise service management. |
Plans
Jira
- FreeFree
- Standard$7.91 a month
- StandardPriced on request
- Premium$14.54 a month
- PremiumPriced on request
- EnterprisePriced on request
- FreeFree
- Data CenterPrice not published
- EnterprisePriced on request
- PremiumPrice not published
Znuny
- Free open-source ZnunyFree
- ZnunyFree
- Silver Hosting$799 a month
- Gold Hosting$1,419 a month
- Platinum Hosting$3,169 a month
- Silver support$4,499 a year
- Silver Support$4,499 a year
- Gold support$9,999 a year
- Gold Support$9,999 a year
- Platinum support$28,999 a year
In their own words
Znuny
Znuny is an open-source ticket and service management platform for help desks, IT service management, customer support, and other service operations. It runs on a customer's own server or can be hosted by Znuny, with Linux, web, and API access. Requests can arrive through a self-service portal, email, phone with CTI, REST or SOAP web services, and monitoring tools. Its automation toolkit can route and classify tickets, manage states, send notifications, and handle escalations. Knowledge management and self-service tools help customers find answers themselves. Teams can adapt the platform using more than 2,000 configuration options, dynamic fields, modular architecture, and source code access. Security controls include roles and access rights, identity integration, password policies, encrypted email, SSL data transfer, two-factor authentication, and ownership controls. Znuny lists SOC 2 certification since 2024, ISO/IEC 27001:2022 certification since January 2025, and GDPR compliance. The software is free; paid support plans have annual prices and specify request allowances and response times. Listed releases include Znuny 7.3.7 and Znuny LTS 6.5.25, dated 2026-09-16.