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Octopus ITSM

octopus-itsm.com

From $95/mo WebWindowsiOSAndroidAPI
Visit octopus-itsm.com
Spec score 7.9 #22 of 39 in IT Problem Management Software

Spec sheet

Intended users
The maker describes use by healthcare, education, municipalities, public-sector organizations, and small and medium-sized businesses.Read 4 Oct 2026 · octopus-itsm.com
Integrations
The product page lists an open REST API, webhooks, native connectors, Microsoft 365/Teams integration, an email gateway, and an extensions marketplace.Read 4 Oct 2026 · octopus-itsm.com
Security
The feature list states full audit trail, role-based access control, Canadian data hosting, SOC 2 Type 2, and Active Directory/SSO integration.Read 4 Oct 2026 · octopus-itsm.com
Support
The subscription includes local French-language technical support, regular updates, and technical assistance.Read 4 Oct 2026 · octopus-itsm.com
Headquarters
Montreal, Quebec, CanadaRead 28 Sep 2026 · octopus-itsm.com
Founded
2005Read 28 Sep 2026 · octopus-itsm.com
AI assistant
The AI Assistant can configure the environment through conversation, identify improvement opportunities, analyze data, and help draft communications; it is an optional paid add-on.Read 4 Oct 2026 · octopus-itsm.com
Assets and reporting
Listed capabilities include a CMDB, IT asset and license management, real-time dashboards, custom reports, and SLA/XLA tracking.Read 4 Oct 2026 · octopus-itsm.com
Automation
The product lists configurable workflows, automatic escalation, approval automation, AI classification, and intelligent recommendations.Read 4 Oct 2026 · octopus-itsm.com
Company history
The company’s about page dates Octopus’s beginnings to 2005 and identifies Montréal as its base.Read 4 Oct 2026 · octopus-itsm.com
Core workflows
Its ITSM features include incident, service request, problem, change, backlog, and approval management.Read 4 Oct 2026 · octopus-itsm.com
Hosting and compliance
The pricing page says cloud hosting is in Québec, SOC 2 Type 2 certified, and compliant with Law 25.Read 4 Oct 2026 · octopus-itsm.com
Pricing limits
The standard subscription excludes the AI Assistant, and implementation and training are separately priced professional services.Read 4 Oct 2026 · octopus-itsm.com
Product scope
Octopus is a preconfigured ITSM, CMMS, and ESM solution for automating and managing internal services.Read 4 Oct 2026 · octopus-itsm.com
Self-service
It offers a configurable self-service portal, dynamic forms, a service catalog, and an integrated knowledge base.Read 4 Oct 2026 · octopus-itsm.com

Plans and prices

Per active user $95 a month $95 per month per user Active technicians and agents; all modules except AI Assistant; technical support; unlimited end-user web portal Read 4 Oct 2026 · octopus-itsm.com
Large scale deployments Priced on request Contact us More than 25 stakeholders; progressive pricing starting at the 11th user Read 4 Oct 2026 · octopus-itsm.com

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