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Octopus ITSM

IT Problem Management Software

AndroidAPIiOSWebWindows
Visit site Alternatives
6.8#14 of 41$95/mofirst paid tier
The Octopus ITSM homepage

Overview

Octopus ITSM is ranked #14 of 41 in IT problem management software on Specifiction. It runs on Android, API, iOS, Web, Windows. There is no free plan. Paid plans start at $95/mo.

Octopus ITSM plans and pricing

All plans
Per active user $95/mo $95 per month per user Active technicians and agents; all modules except AI Assistant; technical support; unlimited end-user web portal octopus-itsm.com · 4 Oct 2026
Large scale deployments Not published Contact us More than 25 stakeholders; progressive pricing starting at the 11th user octopus-itsm.com · 4 Oct 2026

Compared on IT problem management software

Free plan
Nooctopus-itsm.com
Deployment options
cloudoctopus-itsm.com

Facts

Product scope
Octopus is a preconfigured ITSM, CMMS, and ESM solution for automating and managing internal services.octopus-itsm.com · 4 Oct 2026
Core workflows
Its ITSM features include incident, service request, problem, change, backlog, and approval management.octopus-itsm.com · 4 Oct 2026
Automation
The product lists configurable workflows, automatic escalation, approval automation, AI classification, and intelligent recommendations.octopus-itsm.com · 4 Oct 2026
Self-service
It offers a configurable self-service portal, dynamic forms, a service catalog, and an integrated knowledge base.octopus-itsm.com · 4 Oct 2026
Assets and reporting
Listed capabilities include a CMDB, IT asset and license management, real-time dashboards, custom reports, and SLA/XLA tracking.octopus-itsm.com · 4 Oct 2026
AI assistant
The AI Assistant can configure the environment through conversation, identify improvement opportunities, analyze data, and help draft communications; it is an optional paid add-on.octopus-itsm.com · 4 Oct 2026
Integrations
The product page lists an open REST API, webhooks, native connectors, Microsoft 365/Teams integration, an email gateway, and an extensions marketplace.octopus-itsm.com · 4 Oct 2026
Security
The feature list states full audit trail, role-based access control, Canadian data hosting, SOC 2 Type 2, and Active Directory/SSO integration.octopus-itsm.com · 4 Oct 2026
Hosting and compliance
The pricing page says cloud hosting is in Québec, SOC 2 Type 2 certified, and compliant with Law 25.octopus-itsm.com · 4 Oct 2026
Support
The subscription includes local French-language technical support, regular updates, and technical assistance.octopus-itsm.com · 4 Oct 2026
Pricing limits
The standard subscription excludes the AI Assistant, and implementation and training are separately priced professional services.octopus-itsm.com · 4 Oct 2026
Intended users
The maker describes use by healthcare, education, municipalities, public-sector organizations, and small and medium-sized businesses.octopus-itsm.com · 4 Oct 2026
Company history
The company’s about page dates Octopus’s beginnings to 2005 and identifies Montréal as its base.octopus-itsm.com · 4 Oct 2026

Company

Founded
2005octopus-itsm.com · 28 Sept 2026
Headquarters
Montreal, Quebec, Canadaoctopus-itsm.com · 28 Sept 2026

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GLPI Free trial AndroidapiLinuxMacself-hosted €19/mo7.6 Infronest Problem Management Free trial AndroidapiiOSLinuxMac ₹29,999/mo7.5 Matrix42 FastViewer Free trial AndroidiOSMacself-hostedWeb €45/mo7.5 TechExcel ProjectOne ALM Free trial AndroidiOSself-hostedWebWin $10/mo7.4 iTop Free plan apiLinuxMacself-hostedWeb Free7.3 Freshservice Free trial AndroidapiiOSWeb $19/mo7.1

Where it ranks on Specifiction

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