Alloy Navigator vs Octopus ITSM
Alloy Navigator
alloysoftware.comOctopus ITSM
octopus-itsm.comSide by side
| Figure | Alloy Navigator | Octopus ITSM |
|---|---|---|
| Price from | $19/mo | $95/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 2 |
| Spec score · CMDB Software | 9.3 (#1) | 7.8 (#25) |
| Spec score · IT Problem Management Software | 9.3 (#1) | 7.9 (#22) |
| Integrations | The integrations catalog includes native and REST-API connections such as AWS, Azure, AnyDesk, Apple Calendar, Asana, BambooHR, Confluence, Dell and Dropbox. | The product page lists an open REST API, webhooks, native connectors, Microsoft 365/Teams integration, an email gateway, and an extensions marketplace. |
| Intended users | The Explorer plan is for up to 3 technicians; Express and Enterprise are listed for teams with 4 or more technicians, with unlimited requesters on each plan. | The maker describes use by healthcare, education, municipalities, public-sector organizations, and small and medium-sized businesses. |
| Pricing limits | Cloud hosting fees are additional to base product prices, and the page says actual hosting costs may vary with virtual machine capacity and SQL Server configuration. | The standard subscription excludes the AI Assistant, and implementation and training are separately priced professional services. |
| Security | The pricing page says its data center uses measures including camera monitoring, SSL encryption, and electronic intrusion detection, and offers on-premises hosting for security concerns. | The feature list states full audit trail, role-based access control, Canadian data hosting, SOC 2 Type 2, and Active Directory/SSO integration. |
| Self-service | The self-service portal can be customized without coding and supports automated repeat service requests. | It offers a configurable self-service portal, dynamic forms, a service catalog, and an integrated knowledge base. |
Plans
Alloy Navigator
- Alloy Navigator Explorer$19 a month
- Alloy Navigator Express$49 a month
- Alloy Navigator Enterprise$89 a month
Octopus ITSM
- Per active user$95 a month
- Large scale deploymentsPriced on request
In their own words
Alloy Navigator
Alloy Navigator is an IT service management solution for incident, change, and problem workflows, service requests, and IT asset management. It includes ITIL processes and configurable workflow components for business processes. Its customizable self-service portal can be set up without coding and can automate repeat requests. Other listed capabilities include approval workflows, SLA management, a knowledge base, an employee portal, and single sign-on. Organizations can run it on premises, as SaaS, or in their own Azure or AWS cloud. Documented integrations include Microsoft Teams, TeamViewer, Microsoft Entra ID, Dell warranty, Adobe licensing, Intune, and SCCM/MECM; connections can also use a REST API. Native iOS and Android apps serve technicians and users, with a separate inventory scanner app. Plans are billed annually: Explorer costs $19 a month for up to 3 technicians, Express costs $49 a month for 4 or more technicians, and Enterprise costs $89 a month for 4 or more technicians. Each plan allows unlimited requesters. Cloud hosting fees are additional to base product prices.
Octopus ITSM
Octopus ITSM has no write-up on Specifiction yet; its figures are above.