Best IT Problem Management Software in 2026
Updated
41 IT problem management software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
41ranked
0free plans on this page
$15/molowest paid tier
5 Oct 2026last checked
Input list IT Problem Management Software 16 channels on this page · 31 of 128 spec lines stated by the makers
Ch Tool Free planPaid fromRoot-cause analysisKnown-error databaseWorkaround trackingIncident linkingPermanent-fix trackingDeployment options Spec sheet Score
26 ZentraITSM Free planNoPaid from19/user/moRoot-cause analysisnot statedKnown-error databasenot statedWorkaround trackingnot statedIncident linkingnot statedPermanent-fix trackingnot statedDeployment optionsnot stated 2/8spec lines stated 6.6
27 OMNITRACKER IT Service Management Center Free plannot statedPaid fromnot statedRoot-cause analysisYesKnown-error databaseYesWorkaround trackingYesIncident linkingnot statedPermanent-fix trackingYesDeployment optionshybrid 5/8spec lines stated 6.4
28 Agentforce IT Service Free planNoPaid from15/user/moRoot-cause analysisYesKnown-error databaseYesWorkaround trackingYesIncident linkingYesPermanent-fix trackingYesDeployment optionscloud 8/8spec lines stated 6.2
29 OpenText Service Management Free planNoPaid fromnot statedRoot-cause analysisnot statedKnown-error databasenot statedWorkaround trackingnot statedIncident linkingnot statedPermanent-fix trackingnot statedDeployment optionsnot stated 1/8spec lines stated 6.2
30 ServiceNow ITSM Free planNoPaid fromnot statedRoot-cause analysisnot statedKnown-error databasenot statedWorkaround trackingnot statedIncident linkingnot statedPermanent-fix trackingnot statedDeployment optionsnot stated 1/8spec lines stated 6.2
31 SymphonyAI IT Service Management Free plannot statedPaid fromnot statedRoot-cause analysisnot statedKnown-error databasenot statedWorkaround trackingnot statedIncident linkingnot statedPermanent-fix trackingnot statedDeployment optionsnot stated 0/8spec lines stated 6.2
32 Microsoft System Center Service Manager Free planNoPaid fromnot statedRoot-cause analysisYesKnown-error databasenot statedWorkaround trackingYesIncident linkingYesPermanent-fix trackingYesDeployment optionsself-hosted 6/8spec lines stated 5.9
33 EasyVista Service Manager Free plannot statedPaid fromnot statedRoot-cause analysisnot statedKnown-error databasenot statedWorkaround trackingnot statedIncident linkingnot statedPermanent-fix trackingnot statedDeployment optionsnot stated 0/8spec lines stated 5.8
34 Matrix42 Enterprise Service Management Free planNoPaid fromnot statedRoot-cause analysisnot statedKnown-error databasenot statedWorkaround trackingnot statedIncident linkingnot statedPermanent-fix trackingnot statedDeployment optionsnot stated 1/8spec lines stated 5.7
35 HaloITSM Free planNoPaid fromnot statedRoot-cause analysisnot statedKnown-error databasenot statedWorkaround trackingnot statedIncident linkingnot statedPermanent-fix trackingnot statedDeployment optionsnot stated 1/8spec lines stated 5.6
36 OTRS Free planNoPaid fromnot statedRoot-cause analysisnot statedKnown-error databasenot statedWorkaround trackingnot statedIncident linkingnot statedPermanent-fix trackingnot statedDeployment optionshybrid 2/8spec lines stated 5.6
37 Znuny Free planYesPaid fromnot statedRoot-cause analysisnot statedKnown-error databasenot statedWorkaround trackingnot statedIncident linkingnot statedPermanent-fix trackingnot statedDeployment optionsnot stated 1/8spec lines stated 5.6
38 Mint Service Desk Free planNoPaid fromnot statedRoot-cause analysisnot statedKnown-error databasenot statedWorkaround trackingYesIncident linkingnot statedPermanent-fix trackingnot statedDeployment optionsnot stated 2/8spec lines stated 5.5
39 Alemba Service Manager Free plannot statedPaid fromnot statedRoot-cause analysisnot statedKnown-error databasenot statedWorkaround trackingnot statedIncident linkingnot statedPermanent-fix trackingnot statedDeployment optionsnot stated 0/8spec lines stated 5.4
40 ServiceCore Free planNoPaid fromnot statedRoot-cause analysisnot statedKnown-error databasenot statedWorkaround trackingnot statedIncident linkingnot statedPermanent-fix trackingnot statedDeployment optionsnot stated 1/8spec lines stated 5.2
41 USU IT Service Management Free plannot statedPaid fromnot statedRoot-cause analysisnot statedKnown-error databasenot statedWorkaround trackingnot statedIncident linkingnot statedPermanent-fix trackingnot statedDeployment optionsnot stated 0/8spec lines stated 5.2
Compare all 16 in a table
| # | Tool | Score | Free plan | From | Free plan | Paid from | Root-cause analysis | Known-error database |
|---|---|---|---|---|---|---|---|---|
| 26 | ZentraITSM | 6.6 | No | $19/mo | No | 19 /user/mo | — | — |
| 27 | OMNITRACKER IT Service Management Center | 6.4 | No | — | — | — | Yes | Yes |
| 28 | Agentforce IT Service | 6.2 | No | $15/mo | No | 15 /user/mo | Yes | Yes |
| 29 | OpenText Service Management | 6.2 | No | — | No | — | — | — |
| 30 | ServiceNow ITSM | 6.2 | No | — | No | — | — | — |
| 31 | SymphonyAI IT Service Management | 6.2 | No | — | — | — | — | — |
| 32 | Microsoft System Center Service Manager | 5.9 | No | $1,455/mo | No | — | Yes | — |
| 33 | EasyVista Service Manager | 5.8 | No | — | — | — | — | — |
| 34 | Matrix42 Enterprise Service Management | 5.7 | No | — | No | — | — | — |
| 35 | HaloITSM | 5.6 | No | — | No | — | — | — |
| 36 | OTRS | 5.6 | No | — | No | — | — | — |
| 37 | Znuny | 5.6 | No | — | Yes | — | — | — |
| 38 | Mint Service Desk | 5.5 | No | — | No | — | — | — |
| 39 | Alemba Service Manager | 5.4 | No | — | — | — | — | — |
| 40 | ServiceCore | 5.2 | No | — | No | — | — | — |
| 41 | USU IT Service Management | 5.2 | No | — | — | — | — | — |
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