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SPECIFICTION
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DemandFlow ITSM

demandflow.com

WebAPI
Visit demandflow.com
Spec score 7.2 #28 of 41 in IT Vendor Management Software

Spec sheet

Purpose
DemandFlow ITSM provides incident, request, problem and change management alongside a service catalogue, CMDB and knowledge base.Read 2 Oct 2026 · demandflow.com
API
DemandFlow documents a REST API for reading and writing tenant data using bearer-token authentication.Read 3 Oct 2026 · support.portal.demandflow.com
Integrations
The ITSM page says monitoring and SIEM alerts can raise tickets; it does not name specific products or external integrations.Read 3 Oct 2026 · demandflow.com
Support
The site links to a DemandFlow Support Centre.Read 3 Oct 2026 · demandflow.com
Company
The site identifies DemandFlow as a registered trademark of TOCLOCO LTD, registered in England, and gives a London address.Read 3 Oct 2026 · demandflow.com
Access security
The REST API uses personal access tokens, which can be scoped and revoked or deleted by the user who created them.Read 2 Oct 2026 · support.portal.demandflow.com
Asset context
Tickets can link to live DemandFlow ITAM asset records with configuration, software, security posture, warranty, ownership and cost details.Read 3 Oct 2026 · demandflow.com
Automated tickets
Monitoring and SIEM alerts can automatically raise tickets.Read 3 Oct 2026 · demandflow.com
CMDB
Configuration items can be mapped to business services and linked in a dependency graph to show service impact.Read 3 Oct 2026 · demandflow.com
Knowledge base
The internal knowledge base supports versioned articles, scheduled reviews, reader ratings and links from ticket resolutions.Read 3 Oct 2026 · demandflow.com
Pricing and trial
The ITSM page invites visitors to book a demo and does not state a price or trial offer.Read 3 Oct 2026 · demandflow.com
Problem and change management
Related incidents can be grouped into problems with root-cause analysis and known errors, while changes support risk assessment, approval and implementation planning.Read 3 Oct 2026 · demandflow.com
Self-service
The product supports branded self-service portals on DemandFlow subdomains, with ticket tracking and a public knowledge base.Read 3 Oct 2026 · demandflow.com
Self-service portals
Users can raise and track tickets and search public knowledge articles through branded portals hosted on DemandFlow subdomains.Read 2 Oct 2026 · demandflow.com
Service catalogue
Catalogue items can create pre-filled requests and route them for approval and fulfilment.Read 3 Oct 2026 · demandflow.com
Service desk
DemandFlow ITSM covers incidents, service requests, problems, changes, a service catalogue, a CMDB and a knowledge base.Read 3 Oct 2026 · demandflow.com
Ticket queue
Tickets support priority, impact, urgency, categories, assignment, escalation and SLA status tracking.Read 3 Oct 2026 · demandflow.com
Ticket routing
Tickets can be assigned to individuals or support groups, escalated through defined levels, and tracked against response and resolution SLAs.Read 2 Oct 2026 · demandflow.com

Where Specifiction places it

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