DemandFlow ITSM vs Freshservice
DemandFlow ITSM
demandflow.com
Freshservice
freshworks.comSide by side
| Figure | DemandFlow ITSM | Freshservice |
|---|---|---|
| Price from | — | $19/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 0 | 7 |
| Spec score · IT Vendor Management Software | 7.2 (#28) | 9.0 (#3) |
| Spec score · IT Problem Management Software | 7.3 (#28) | 9.1 (#3) |
| Spec score · IT Knowledge Base Software | 7.3 (#47) | 9.0 (#6) |
| Spec score · CMDB Software | 7.2 (#31) | 8.9 (#6) |
| API | DemandFlow documents a REST API for reading and writing tenant data using bearer-token authentication. | Freshservice exposes REST API operations for reading, adding, modifying and deleting service-desk data; pricing lists plan limits of 100, 200, 400 or 500 calls per minute. |
| Integrations | The ITSM page says monitoring and SIEM alerts can raise tickets; it does not name specific products or external integrations. | Freshworks says its marketplace has thousands of apps and its broader ecosystem exceeds 1,200 enterprise apps. |
| Purpose | DemandFlow ITSM provides incident, request, problem and change management alongside a service catalogue, CMDB and knowledge base. | Freshservice is an AI-powered IT management solution designed to simplify employee experiences. |
Plans
Freshservice
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
In their own words
DemandFlow ITSM
DemandFlow ITSM has no write-up on Specifiction yet; its figures are above.
Freshservice
Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.