Alloy Navigator vs DemandFlow ITSM
Alloy Navigator
alloysoftware.com
DemandFlow ITSM
demandflow.comSide by side
| Figure | Alloy Navigator | DemandFlow ITSM |
|---|---|---|
| Price from | $19/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 0 |
| Spec score · IT Vendor Management Software | 9.3 (#1) | 7.2 (#28) |
| Spec score · CMDB Software | 9.3 (#1) | 7.2 (#31) |
| Spec score · IT Problem Management Software | 9.3 (#1) | 7.3 (#28) |
| Spec score · IT Knowledge Base Software | 9.3 (#2) | 7.3 (#47) |
| API | The public REST API exposes endpoints for authentication, profiles, objects, activities, dictionary values, actions, attachments and application configuration. | DemandFlow documents a REST API for reading and writing tenant data using bearer-token authentication. |
| CMDB | The platform provides configuration-management and CMDB capabilities for configuration items and their relationships. | Configuration items can be mapped to business services and linked in a dependency graph to show service impact. |
| Integrations | The integrations catalog includes native and REST-API connections such as AWS, Azure, AnyDesk, Apple Calendar, Asana, BambooHR, Confluence, Dell and Dropbox. | The ITSM page says monitoring and SIEM alerts can raise tickets; it does not name specific products or external integrations. |
| Self-service | The self-service portal can be customized without coding and supports automated repeat service requests. | The product supports branded self-service portals on DemandFlow subdomains, with ticket tracking and a public knowledge base. |
| Service desk | Its service desk supports auto-routing, workload balancing, escalations and automated email ticket creation. | DemandFlow ITSM covers incidents, service requests, problems, changes, a service catalogue, a CMDB and a knowledge base. |
Plans
Alloy Navigator
- Alloy Navigator Explorer$19 a month
- Alloy Navigator Express$49 a month
- Alloy Navigator Enterprise$89 a month
In their own words
Alloy Navigator
Alloy Navigator is an IT service management solution for incident, change, and problem workflows, service requests, and IT asset management. It includes ITIL processes and configurable workflow components for business processes. Its customizable self-service portal can be set up without coding and can automate repeat requests. Other listed capabilities include approval workflows, SLA management, a knowledge base, an employee portal, and single sign-on. Organizations can run it on premises, as SaaS, or in their own Azure or AWS cloud. Documented integrations include Microsoft Teams, TeamViewer, Microsoft Entra ID, Dell warranty, Adobe licensing, Intune, and SCCM/MECM; connections can also use a REST API. Native iOS and Android apps serve technicians and users, with a separate inventory scanner app. Plans are billed annually: Explorer costs $19 a month for up to 3 technicians, Express costs $49 a month for 4 or more technicians, and Enterprise costs $89 a month for 4 or more technicians. Each plan allows unlimited requesters. Cloud hosting fees are additional to base product prices.
DemandFlow ITSM
DemandFlow ITSM has no write-up on Specifiction yet; its figures are above.