Proactivanet ITSM

Spec sheet

Purpose

Proactivanet ITSM is presented as software for automating IT service processes, improving support efficiency and user experience, and reducing costs.Read 3 Oct 2026 · proactivanet.com

Audience

The vendor identifies service desks, IT managers, system administrators, cybersecurity teams, and organizations in sectors including finance, education, health, public sector, retail, and industry as audiences for its solutions.Read 3 Oct 2026 · proactivanet.com

Integrations

The vendor says it offers out-of-the-box integrations and an open API for connecting Proactivanet with other software.Read 3 Oct 2026 · proactivanet.com

Support

The Partner Hub provides access to documentation and technical resources, and a support center for opening and tracking tickets with the technical team.Read 3 Oct 2026 · proactivanet.com

Headquarters

Gijón, Asturias, SpainRead 28 Sep 2026 · proactivanet.com

Founded

2001Read 28 Sep 2026 · proactivanet.com

Automation

The product automates incident creation and repetitive requests to improve technician productivity and reduce costs.Read 3 Oct 2026 · proactivanet.com

Browser access

The interface works from anywhere and on any platform without downloading or installing a client.Read 3 Oct 2026 · proactivanet.com

Collaboration tools

The Service Desk page lists integration with MS Teams, Telegram, WhatsApp, and Slack.Read 3 Oct 2026 · proactivanet.com

Company history

The company history says Proactivanet software was developed in 2001, after the founders established the first group company in Gijón, Spain, in 1998.Read 3 Oct 2026 · proactivanet.com

Identity

The architecture page says Proactivanet supports Active Directory, SAML, and LDAP integration for administration and single sign-on.Read 3 Oct 2026 · proactivanet.com

ITAM connection

Native ITAM and ITSM integration can link incidents and requests bidirectionally with assets.Read 3 Oct 2026 · proactivanet.com

ITIL alignment

The vendor reports 18 certified practices on its certification page, including incident, problem, change, service desk, service catalog, and supplier management.Read 3 Oct 2026 · proactivanet.com

Mobile app

The Service Desk page says a mobile application is available for creating and resolving incidents and requests.Read 3 Oct 2026 · proactivanet.com

Security certifications

The vendor says Proactivanet is certified to ISO 9001, ISO 20000, ISO 27001, ISO 27017, and Spain’s National Security Scheme.Read 3 Oct 2026 · proactivanet.com

Service catalog

Its catalog includes incidents, requests, knowledge base, service levels, suppliers, service catalog and portfolio, problems, changes, releases, continuity management, remote control, and a multichannel chatbot.Read 3 Oct 2026 · proactivanet.com

Plans and prices

Every Proactivanet ITSM plan and price →

Where Specifiction places it

• IT SLA Management Software#34 of 507.3
• IT Problem Management Software#29 of 397.3
• IT Change Management Software#33 of 437.2