OMNITRACKER IT Service Management Center

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Spec score 7.4 #26 of 43 in IT Change Management Software

Spec sheet

Purpose: The ITSM Center supports IT service processes across the service desk and IT operations.Read 7 Oct 2026 · omnitracker.com
Deployment: It is available on-premises, in a hybrid environment, or in the cloud.Read 7 Oct 2026 · omnitracker.com
Integrations: Interfaces support integrations including Microsoft Exchange Server, SharePoint Server, baramundi Management Suite, REST and SOAP web services, telephony, email, inventory, and geoinformation systems.Read 7 Oct 2026 · omnitracker.com
Security: The vendor says AI models and services can run on-premises, with role-based access controls and auditable AI activity logs.Read 7 Oct 2026 · omnitracker.com
Support: OMNINET offers operations support, second-level support, and managed services for OMNITRACKER applications.Read 7 Oct 2026 · omnitracker.com
Headquarters: Eckental near Nuremberg, GermanyRead 28 Sep 2026 · omnitracker.com
Founded: 1995Read 28 Sep 2026 · omnitracker.com
Company: OMNINET GmbH was founded in 1995 by Dr. Joachim Lenzer and is headquartered in Eckental near Nuremberg, Germany.Read 7 Oct 2026 · omnitracker.com
AI automation: AI can automate routine tasks, and the product page says AI-supported automation can reduce ticket processing time.Read 7 Oct 2026 · omnitracker.com
APIs: The platform provides an Automation Interface for connecting external systems with scripts and automating tasks.Read 7 Oct 2026 · omnitracker.com
Certifications: The product page lists ISO 9001 and ISO 27001 certifications, ITIL certification, EU hosting, and IDW PS 880 and IDW PS 951 audits.Read 7 Oct 2026 · omnitracker.com
Customer segment: The vendor says its solutions are licensed exclusively for business customers and public institutions.Read 7 Oct 2026 · omnitracker.com
Customization: Users can configure workflows, forms, and permissions through the low-code platform.Read 7 Oct 2026 · omnitracker.com
Demo: The vendor offers a live demo lasting about 30 minutes.Read 7 Oct 2026 · omnitracker.com
ITIL practices: The product page lists 15 certified ITIL practices, including incident, change, knowledge, problem, service request, and service configuration management.Read 7 Oct 2026 · omnitracker.com

Plans and prices

OMNITRACKER ITSM Center Priced on request Business customers and public institutions · pricing available on request Read 7 Oct 2026 · omnitracker.com

Every OMNITRACKER IT Service Management Center plan and price →