Tech riderRev. 7 Oct 2026
OMNITRACKER IT Service Management Center
- 1Runs onAPI, Linux, Mac, self-hosted, Web, Windows
- 2Root-cause analysisYes
- 3Known-error databaseYes
- 4Workaround trackingYes
- 5Permanent-fix trackingYes
- 6Deployment optionshybrid
6 lines stated Written from the maker's own pages: omnitracker.com
Overview
OMNITRACKER IT Service Management Center is ranked #27 of 52 in business process management software on Specifiction. It runs on API, Linux, macOS, Self-hosted, Web, Windows.
OMNITRACKER IT Service Management Center plans and pricing
All plansOMNITRACKER ITSM Center Business customers and public institutions · pricing available on request omnitracker.com · 7 Oct 2026
Compared on business process management software
- Root-cause analysis
- Yesomnitracker.com
- Known-error database
- Yesomnitracker.com
- Workaround tracking
- Yesomnitracker.com
- Permanent-fix tracking
- Yesomnitracker.com
- Deployment options
- hybridomnitracker.com
Facts
- Purpose
- The ITSM Center supports IT service processes across the service desk and IT operations.omnitracker.com · 7 Oct 2026
- AI automation
- AI can automate routine tasks, and the product page says AI-supported automation can reduce ticket processing time.omnitracker.com · 7 Oct 2026
- ITIL practices
- The product page lists 15 certified ITIL practices, including incident, change, knowledge, problem, service request, and service configuration management.omnitracker.com · 7 Oct 2026
- Customization
- Users can configure workflows, forms, and permissions through the low-code platform.omnitracker.com · 7 Oct 2026
- Deployment
- It is available on-premises, in a hybrid environment, or in the cloud.omnitracker.com · 7 Oct 2026
- Security
- The vendor says AI models and services can run on-premises, with role-based access controls and auditable AI activity logs.omnitracker.com · 7 Oct 2026
- Certifications
- The product page lists ISO 9001 and ISO 27001 certifications, ITIL certification, EU hosting, and IDW PS 880 and IDW PS 951 audits.omnitracker.com · 7 Oct 2026
- Integrations
- Interfaces support integrations including Microsoft Exchange Server, SharePoint Server, baramundi Management Suite, REST and SOAP web services, telephony, email, inventory, and geoinformation systems.omnitracker.com · 7 Oct 2026
- APIs
- The platform provides an Automation Interface for connecting external systems with scripts and automating tasks.omnitracker.com · 7 Oct 2026
- Support
- OMNINET offers operations support, second-level support, and managed services for OMNITRACKER applications.omnitracker.com · 7 Oct 2026
- Demo
- The vendor offers a live demo lasting about 30 minutes.omnitracker.com · 7 Oct 2026
- Customer segment
- The vendor says its solutions are licensed exclusively for business customers and public institutions.omnitracker.com · 7 Oct 2026
- Company
- OMNINET GmbH was founded in 1995 by Dr. Joachim Lenzer and is headquartered in Eckental near Nuremberg, Germany.omnitracker.com · 7 Oct 2026
Company
- Founded
- 1995omnitracker.com · 28 Sept 2026
- Headquarters
- Eckental near Nuremberg, Germanyomnitracker.com · 28 Sept 2026
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Where it ranks on Specifiction
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Sources
- omnitracker.com/en-en/products/itsm-software/· checked 7 Oct 2026
- omnitracker.com/en/products/interfaces/· checked 7 Oct 2026
- omnitracker.com/en-en/services/consulting/operations/· checked 7 Oct 2026
- omnitracker.com/en/itsm-solutions/· checked 7 Oct 2026
- omnitracker.com/en-en/about-us/the-company/· checked 7 Oct 2026
- omnitracker.com/en/about-us/kontakt/· checked 7 Oct 2026