Tech riderRev. 4 Oct 2026

ZServiceDesk

Ch 067.3of 41 IT Problem Management Software

1Runs onAndroid, API, iOS, Linux, Mac, self-hosted, Web, Windows
2CostsNot stated by the maker
3Root-cause analysisYes
4Known-error databaseYes
5Workaround trackingYes
6Incident linkingYes
7Permanent-fix trackingYes
8Deployment optionshybrid

7 lines stated Written from the maker's own pages: zservicedesk.com

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Overview

ZServiceDesk is ranked #6 of 41 in IT problem management software on Specifiction. It runs on Android, API, iOS, Linux, macOS, Self-hosted, Web, Windows.

ZServiceDesk plans and pricing

All plans

Perpetual Not published Pricing based on technicians, assets and modules; request details from sales zservicedesk.com · 4 Oct 2026

Subscription Not published Pricing based on technicians, assets and modules; request details from sales zservicedesk.com · 4 Oct 2026

Compared on IT problem management software

Root-cause analysis: Yeszservicedesk.com
Known-error database: Yeszservicedesk.com
Workaround tracking: Yeszservicedesk.com
Incident linking: Yeszservicedesk.com
Permanent-fix tracking: Yeszservicedesk.com
Deployment options: hybridzservicedesk.com

Facts

Purpose: ZServiceDesk is an AI-powered enterprise service desk platform for IT support, asset management, patching, compliance and enterprise workflows.zservicedesk.com · 4 Oct 2026
ITSM: Its service management capabilities include incident and request management, problem and change management, task management, SLAs and feedback.zservicedesk.com · 4 Oct 2026
AI assistant: The AI-powered virtual assistant supports automated ticketing and natural-language responses around the clock.zservicedesk.com · 4 Oct 2026
Asset management: Asset management covers automatic hardware and software discovery, lifecycle tracking, license management, QR codes, vendors and preventive maintenance.zservicedesk.com · 4 Oct 2026
GRC: The GRC module manages risk, policies, audits, compliance activities and vendor risk assessments.zservicedesk.com · 4 Oct 2026
Project management: Project tools include collaboration, milestone and task tracking, Gantt charts, resource planning, alerts, dashboards and reports.zservicedesk.com · 4 Oct 2026
Integrations: The product offers open APIs and integrations, and the asset management page says hundreds of web APIs can connect third-party applications.zservicedesk.com · 4 Oct 2026
Security: The FAQ states that enterprise-grade security is applied; the service desk page describes role-based access control for protecting sensitive data.zservicedesk.com · 4 Oct 2026
Standards: The maker says its ITSM is ITIL-aligned and its processes align with ISO 20000.zservicedesk.com · 4 Oct 2026
Deployment: The FAQ says both cloud and on-premise deployments are supported, and licensing is available by subscription or perpetual model.zservicedesk.com · 4 Oct 2026
Support: The FAQ says 24x7 email support is available and training sessions are included.zservicedesk.com · 4 Oct 2026
Customization: Minor customization is free and major customization is paid, according to the FAQ.zservicedesk.com · 4 Oct 2026
Intended customers: The maker presents ZServiceDesk as an enterprise solution spanning IT, HR, Facilities, Finance, Procurement and Admin teams.zservicedesk.com · 4 Oct 2026
Company: The maker identifies the company as V & N SMART WORLD PVT. LTD. (ZSERVICEDESK).zservicedesk.com · 4 Oct 2026