Best ZServiceDesk Alternatives in 2026
Updated
20 tools from IT problem management software ranked against ZServiceDesk on the same published basis.
- 1ZServiceDesk vs GLPI
- 2ZServiceDesk vs Infronest Problem Management
- 3ZServiceDesk vs Matrix42 FastViewer
- 4ZServiceDesk vs TechExcel ProjectOne ALM
- 5ZServiceDesk vs iTop
- 7ZServiceDesk vs Freshservice
- 8ZServiceDesk vs Gfacility
- 9ZServiceDesk vs Alloy Navigator
- 10ZServiceDesk vs InvGate Service Desk
- 11ZServiceDesk vs OpsYnt ITSM
- 12ZServiceDesk vs FreeITSM
- 13ZServiceDesk vs SolarWinds Service Desk
- 14ZServiceDesk vs TOPdesk
- 15ZServiceDesk vs Vivantio
- 16ZServiceDesk vs Xurrent IMR
- 17ZServiceDesk vs HaloITSM
- 18ZServiceDesk vs Octopus ITSM
- 19ZServiceDesk vs Proactivanet ITSM
- 20ZServiceDesk vs SysAid
- 21ZServiceDesk vs Agentforce Contact Center
ZServiceDesk alternatives compared
| # | Tool | Score | Free plan | From | Runs on |
|---|---|---|---|---|---|
| 1 | GLPI | 7.6 | No | €19/mo | Android, API, Linux, Mac, self-hosted, Web, Windows |
| 2 | Infronest Problem Management | 7.5 | No | ₹29,999/mo | Android, API, iOS, Linux, Mac, self-hosted, Web, Windows |
| 3 | Matrix42 FastViewer | 7.5 | No | €45/mo | Android, iOS, Mac, self-hosted, Web, Windows |
| 4 | TechExcel ProjectOne ALM | 7.4 | No | $10/mo | Android, iOS, self-hosted, Web, Windows |
| 5 | iTop | 7.3 | Free plan | Free | API, Linux, Mac, self-hosted, Web, Windows |
| 7 | Freshservice | 7.1 | No | $19/mo | Android, API, iOS, Web |
| 8 | Gfacility | 7.1 | No | — | Android, API, iOS, Web |
| 9 | Alloy Navigator | 7.0 | No | $19/mo | Android, API, iOS, self-hosted, Web, Windows |
| 10 | InvGate Service Desk | 7.0 | No | $41.67/mo | API, Linux, self-hosted, Web, Windows |
| 11 | OpsYnt ITSM | 7.0 | No | $49/mo | Android, API, iOS, self-hosted, Web |
| 12 | FreeITSM | 6.9 | Free plan | Free | API, Linux, self-hosted, Web, Windows |
| 13 | SolarWinds Service Desk | 6.9 | No | $39/mo | Android, API, iOS, Web |
| 14 | TOPdesk | 6.9 | No | £51/mo | Android, API, iOS, self-hosted, Web |
| 15 | Vivantio | 6.9 | No | $49/mo | API, self-hosted, Web |
| 16 | Xurrent IMR | 6.9 | No | $6/mo | Android, API, iOS, Web |
| 17 | HaloITSM | 6.8 | No | £66/mo | Android, API, iOS, self-hosted, Web |
| 18 | Octopus ITSM | 6.8 | No | $95/mo | Android, API, iOS, Web, Windows |
| 19 | Proactivanet ITSM | 6.8 | No | — | Android, API, iOS, Web |
| 20 | SysAid | 6.8 | No | $89/mo | Android, API, iOS, self-hosted, Web |
| 21 | Agentforce Contact Center | 6.7 | No | $50/mo | Web, iOS, Android |
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Questions about ZServiceDesk alternatives
What is the best alternative to ZServiceDesk?
GLPI, number 1 in IT problem management software with a score of 7.6 out of 10. The others here: Infronest Problem Management, Matrix42 FastViewer, TechExcel ProjectOne ALM and 16 more.
What is the best free alternative to ZServiceDesk?
iTop is the best-ranked alternative with a free plan. 2 of the 20 alternatives here publish a free plan on their own pricing pages.
How are these alternatives ranked?
Ranked on what each maker publishes, the fullest spec sheet first: how deeply the product is documented, the platforms it runs on, a free tier or trial to test it, and its standing.