iTop vs ZServiceDesk
iTop
itophub.ioZServiceDesk
zservicedesk.comSide by side
| Figure | iTop | ZServiceDesk |
|---|---|---|
| Price from | Free | — |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 4 | 2 |
| Spec score · IT Problem Management Software | 8.8 (#9) | 7.0 (#31) |
| Deployment | The offer page lists both SaaS and on-premise availability for subscriptions. | The FAQ says both cloud and on-premise deployments are supported, and licensing is available by subscription or perpetual model. |
| Integrations | The extension marketplace lists integrations for vSphere, DHCP, DNS, OpenID Connect, Power BI, SAML, email-to-ticket and other systems. | The product offers open APIs and integrations, and the asset management page says hundreds of web APIs can connect third-party applications. |
| Purpose | iTop is an open-source ITSM and CMDB solution for managing configuration items and their relationships, requests, incidents, problems, changes, and service catalogs. | ZServiceDesk is an AI-powered enterprise service desk platform for IT support, asset management, patching, compliance and enterprise workflows. |
| Support | Combodo says expert support is included in paid subscriptions, and its support team consists of Combodo engineers based in France. | The FAQ says 24x7 email support is available and training sessions are included. |
Plans
In their own words
ZServiceDesk
ZServiceDesk is an enterprise service desk platform from V & N SMART WORLD PVT. LTD. for IT support, asset management, patching, compliance and workflows across teams. Its service management tools cover incidents and requests, problems and changes, tasks, SLAs and feedback, alongside root-cause analysis, known-error tracking, workarounds and permanent-fix tracking. An AI virtual assistant supports automated ticketing and natural-language responses around the clock. Asset tools cover hardware and software discovery, lifecycle and license management, QR codes, vendors and preventive maintenance. The GRC module handles risks, policies, audits, compliance work and vendor assessments. Project tools include collaboration, Gantt charts, resource planning, alerts, dashboards and reports. Open APIs and integrations are available, with hundreds of web APIs cited for third-party connections. The maker describes its ITSM as ITIL-aligned and processes as aligned with ISO 20000. Cloud, on-premise and hybrid deployment options are listed, and licensing can be subscription or perpetual. Pricing depends on technicians, assets and modules and is available on request.