TOPdesk vs ZServiceDesk
TOPdesk
topdesk.comZServiceDesk
zservicedesk.comSide by side
| Figure | TOPdesk | ZServiceDesk |
|---|---|---|
| Price from | £51/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 2 |
| Spec score · IT Problem Management Software | 8.6 (#11) | 7.0 (#31) |
| Asset management | Asset management records equipment, ownership and lifecycle information and can link assets to tickets. | Asset management covers automatic hardware and software discovery, lifecycle tracking, license management, QR codes, vendors and preventive maintenance. |
| Deployment | TOPdesk runs mainly as SaaS but also supports on-premises installations for organizations requiring local control. | The FAQ says both cloud and on-premise deployments are supported, and licensing is available by subscription or perpetual model. |
| Headquarters | Delft, Netherlands | Noida, India |
| Integrations | TOPdesk advertises more than 100 prebuilt integrations plus custom connections through its open API. | The product offers open APIs and integrations, and the asset management page says hundreds of web APIs can connect third-party applications. |
| Purpose | TOPdesk is service management software that helps teams handle tickets, share knowledge, and manage service requests. | ZServiceDesk is an AI-powered enterprise service desk platform for IT support, asset management, patching, compliance and enterprise workflows. |
| Security | The platform page states that TOPdesk is SOC 2 certified and reports 99.9% average uptime. | The FAQ states that enterprise-grade security is applied; the service desk page describes role-based access control for protecting sensitive data. |
| Support | All plans include local product support; the pricing page lists 8/5 support for Essential and Engaged and 24/5 for Excellent. | The FAQ says 24x7 email support is available and training sessions are included. |
Plans
In their own words
TOPdesk
TOPdesk is service management software for teams handling tickets, knowledge, assets, and service requests across IT, Facility Management, and HR. Incident Management lets teams register and process requests and complaints, then assign tickets to agents. End users can submit and follow tickets through the Self-Service Portal and look for answers to common questions. Asset Management gives teams a graphical overview of company assets, such as access passes and company cars. All three listed plans include unlimited assets, tickets, and end users, 100GB of storage, and a 2GB file upload limit. Essential costs £51 a month per agent. Engaged costs £72 a month per agent and adds change, contract and SLA, operations, and problem management. Excellent costs £101 a month per agent and adds project management and a webshop. TOPdesk runs in the cloud for most customers and also supports on-premises setups. It offers 100+ integrations and an Open API, including Microsoft Teams, Slack, Salesforce, and Power BI.
ZServiceDesk
ZServiceDesk is an enterprise service desk platform from V & N SMART WORLD PVT. LTD. for IT support, asset management, patching, compliance and workflows across teams. Its service management tools cover incidents and requests, problems and changes, tasks, SLAs and feedback, alongside root-cause analysis, known-error tracking, workarounds and permanent-fix tracking. An AI virtual assistant supports automated ticketing and natural-language responses around the clock. Asset tools cover hardware and software discovery, lifecycle and license management, QR codes, vendors and preventive maintenance. The GRC module handles risks, policies, audits, compliance work and vendor assessments. Project tools include collaboration, Gantt charts, resource planning, alerts, dashboards and reports. Open APIs and integrations are available, with hundreds of web APIs cited for third-party connections. The maker describes its ITSM as ITIL-aligned and processes as aligned with ISO 20000. Cloud, on-premise and hybrid deployment options are listed, and licensing can be subscription or perpetual. Pricing depends on technicians, assets and modules and is available on request.