FreeITSM vs ZServiceDesk
FreeITSM
freeitsm.co.ukZServiceDesk
zservicedesk.comSide by side
| Figure | FreeITSM | ZServiceDesk |
|---|---|---|
| Price from | Free | — |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 2 | 2 |
| Spec score · IT Problem Management Software | 9.0 (#7) | 7.0 (#31) |
| Asset management | Assets tracks custody, locations, warranties and QR labels and can synchronize VMware vCenter, Proxmox, VMware Cloud Director and Intune data. | Asset management covers automatic hardware and software discovery, lifecycle tracking, license management, QR codes, vendors and preventive maintenance. |
| Integrations | Official pages document Microsoft 365, Google Workspace/Gmail, VMware vCenter, Microsoft Intune, WhatsApp through Twilio or Meta, and optional chat channels. | The product offers open APIs and integrations, and the asset management page says hundreds of web APIs can connect third-party applications. |
| Security | The System module lists OpenID Connect SSO, AES-256-GCM encryption key management, TOTP multi-factor authentication, account lockout, IP-based brute-force protection, and trusted device management. | The FAQ states that enterprise-grade security is applied; the service desk page describes role-based access control for protecting sensitive data. |
| Support | The maker describes FreeITSM as a solo passion project with no formal support and directs users to GitHub to report bugs or ideas. | The FAQ says 24x7 email support is available and training sessions are included. |
Plans
In their own words
FreeITSM
FreeITSM is an open-source IT service management platform with 23 integrated modules for running a service desk. Its Tickets module connects Microsoft 365 and Google Workspace mailboxes for email ticketing, assignment, prioritisation, replies, attachments and audit trails. Assets tracks physical and virtual equipment and can discover VMware virtual machines through vCenter. Listed service-management tools include risk assessment, approval workflows, change calendars and change audit trails. Optional AI features provide knowledge answers, ticket-reply cleanup, form assistance, workflow authoring and problem detection. They use a customer-provided Anthropic, OpenAI or OpenRouter key, and provider usage may cost extra. FreeITSM runs with Docker on Linux or Windows, or through IIS with PHP or WAMP and MySQL 8.0+ or MariaDB 10.5+. Security options include OpenID Connect SSO, AES-256-GCM key management, TOTP multi-factor authentication, account lockout, brute-force protection and trusted devices. The project has no formal support.
ZServiceDesk
ZServiceDesk is an enterprise service desk platform from V & N SMART WORLD PVT. LTD. for IT support, asset management, patching, compliance and workflows across teams. Its service management tools cover incidents and requests, problems and changes, tasks, SLAs and feedback, alongside root-cause analysis, known-error tracking, workarounds and permanent-fix tracking. An AI virtual assistant supports automated ticketing and natural-language responses around the clock. Asset tools cover hardware and software discovery, lifecycle and license management, QR codes, vendors and preventive maintenance. The GRC module handles risks, policies, audits, compliance work and vendor assessments. Project tools include collaboration, Gantt charts, resource planning, alerts, dashboards and reports. Open APIs and integrations are available, with hundreds of web APIs cited for third-party connections. The maker describes its ITSM as ITIL-aligned and processes as aligned with ISO 20000. Cloud, on-premise and hybrid deployment options are listed, and licensing can be subscription or perpetual. Pricing depends on technicians, assets and modules and is available on request.