Alemba Service Manager vs ZServiceDesk
Alemba Service Manager
alemba.comZServiceDesk
zservicedesk.comSide by side
| Figure | Alemba Service Manager | ZServiceDesk |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 1 | 2 |
| Spec score · IT Problem Management Software | 8.5 (#12) | 7.0 (#31) |
| Company | Alemba says it was founded in 2007 and has been part of Volaris Group since 2022. | The maker identifies the company as V & N SMART WORLD PVT. LTD. (ZSERVICEDESK). |
| Deployment | Alemba Service Manager is available as a cloud service or on-premises deployment. | The FAQ says both cloud and on-premise deployments are supported, and licensing is available by subscription or perpetual model. |
| Headquarters | Edinburgh, United Kingdom | Noida, India |
| Integrations | The integration platform includes connectors such as Microsoft SCOM and SolarWinds and can synchronize third-party discovery data into the Alemba CMDB. | The product offers open APIs and integrations, and the asset management page says hundreds of web APIs can connect third-party applications. |
| Intended customers | Alemba describes the product as built for large and mid-sized organizations with mature, governed service operations, especially in public-sector and regulated industries. | The maker presents ZServiceDesk as an enterprise solution spanning IT, HR, Facilities, Finance, Procurement and Admin teams. |
| Purpose | Alemba Service Manager is IT service management and enterprise service management software for complex, regulated organizations. | ZServiceDesk is an AI-powered enterprise service desk platform for IT support, asset management, patching, compliance and enterprise workflows. |
| Security | The company says each customer has a separate tenancy and database, with Azure data residency available in a chosen region. | The FAQ states that enterprise-grade security is applied; the service desk page describes role-based access control for protecting sensitive data. |
| Support | Customers can use the support portal to log and track calls, download releases, search the knowledge bank, and submit feature requests; sign-in is required. | The FAQ says 24x7 email support is available and training sessions are included. |
Plans
In their own words
Alemba Service Manager
Alemba Service Manager is IT service management and enterprise service management software for complex, regulated organizations. It covers incident, problem, request, change, event, availability, service level, knowledge, asset, and resource management, with a CMDB and service catalog. Process owners can configure forms, approvals, SLAs, and graphical workflows without developers. The self-service portal is license-free for end users, who can log and track calls, requests, approvals, orders, and assets. Alemba offers cloud and on-premises deployment and also describes private cloud. Alemba Cloud runs on Microsoft Azure, with an isolated tenancy and dedicated database for each customer; Azure data residency can be selected by region. Integrations include SolarWinds, SNOW, Microsoft SCCM, and Atlassian Jira, plus Graph, webhooks, and REST APIs. AI features include ticket summaries and insights, analyst-reviewed email drafts, and a conversational assistant in preview. Pricing is on request.
ZServiceDesk
ZServiceDesk is an enterprise service desk platform from V & N SMART WORLD PVT. LTD. for IT support, asset management, patching, compliance and workflows across teams. Its service management tools cover incidents and requests, problems and changes, tasks, SLAs and feedback, alongside root-cause analysis, known-error tracking, workarounds and permanent-fix tracking. An AI virtual assistant supports automated ticketing and natural-language responses around the clock. Asset tools cover hardware and software discovery, lifecycle and license management, QR codes, vendors and preventive maintenance. The GRC module handles risks, policies, audits, compliance work and vendor assessments. Project tools include collaboration, Gantt charts, resource planning, alerts, dashboards and reports. Open APIs and integrations are available, with hundreds of web APIs cited for third-party connections. The maker describes its ITSM as ITIL-aligned and processes as aligned with ISO 20000. Cloud, on-premise and hybrid deployment options are listed, and licensing can be subscription or perpetual. Pricing depends on technicians, assets and modules and is available on request.