HaloITSM vs ZServiceDesk

HaloITSM is IT service management software for handling incidents, service requests, changes, problems, assets, and reporting. Teams can capture incidents through multiple channels, route them, track SLAs and OLAs, and manage major incidents in a dedicated console. The service catalogue supports forms, approvals, tasks, automation, and portal request tracking. Change management covers approvals, CAB reviews, risk checks, calendars, implementation plans, and rollback steps. Halo brings assets, configuration items, services, and users into a related view, with discovery and integrations for updating data. Reporting includes 1,000+ out-of-the-box reports and a no-code query builder. The platform is API-centric and offers web, iOS, Android, self-hosted, and API options. HaloITSM costs £66 a month per agent, billed annually, with all features included; end users and portal customers are free. An onboarding package is required at a bespoke cost. A 30-day trial includes all features and modules without requiring a credit card. Halo is a UK-based company founded and based in Suffolk.

ZServiceDesk is an enterprise service desk platform from V & N SMART WORLD PVT. LTD. for IT support, asset management, patching, compliance and workflows across teams. Its service management tools cover incidents and requests, problems and changes, tasks, SLAs and feedback, alongside root-cause analysis, known-error tracking, workarounds and permanent-fix tracking. An AI virtual assistant supports automated ticketing and natural-language responses around the clock. Asset tools cover hardware and software discovery, lifecycle and license management, QR codes, vendors and preventive maintenance. The GRC module handles risks, policies, audits, compliance work and vendor assessments. Project tools include collaboration, Gantt charts, resource planning, alerts, dashboards and reports. Open APIs and integrations are available, with hundreds of web APIs cited for third-party connections. The maker describes its ITSM as ITIL-aligned and processes as aligned with ISO 20000. Cloud, on-premise and hybrid deployment options are listed, and licensing can be subscription or perpetual. Pricing depends on technicians, assets and modules and is available on request.