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SPECIFICTION
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Agentforce IT Service

salesforce.com

From $15/mo Web
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Spec score 6.9 #32 of 39 in IT Problem Management Software

Spec sheet

Founded
1999Read 4 Oct 2026 · salesforce.com

Plans and prices

AI Agent for Employees $15 a month Pricing is calculated at a monthly rate; typically provisioned as an annual commitment. 50+ pre-built service catalog items Read 20 Sep 2026 · salesforce.com
IT Service Desk - Enterprise Edition $75 a month Pricing is calculated at a monthly rate; typically provisioned as an annual commitment. End-to-end incident, problem, and change management · Unified request and knowledge management · CMDB, Discovery, and Service Graph for end-user devices Read 20 Sep 2026 · salesforce.com
IT Service Desk - Unlimited Edition $150 a month Pricing is calculated at a monthly rate; typically provisioned as an annual commitment. Generative AI capabilities · Automated incident creation from email and chat · AI-generated problem and knowledge articles · Predictive SLA breach, major incident, and change risk scores · Advanced Tableau dashboards Read 20 Sep 2026 · salesforce.com
Add-On: Agentforce for Service $125 a month Pricing is calculated at a monthly rate; typically provisioned as an annual commitment. 20+ agent actions Read 20 Sep 2026 · salesforce.com
CMDB Enterprise $1,000 a month Pricing is calculated at a monthly rate; typically provisioned as an annual commitment. 100 configuration items Read 20 Sep 2026 · salesforce.com
Hardware Asset Management $200 a month Pricing is calculated at a monthly rate; typically provisioned as an annual commitment. 100 assets Read 20 Sep 2026 · salesforce.com

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