Agentforce IT Service pricing
6 plans read from salesforce.com
AI Agent for Employees$15 a month Pricing is calculated at a monthly rate; typically provisioned as an annual commitment.50+ pre-built service catalog items Read 20 Sep 2026 · salesforce.com
IT Service Desk - Enterprise Edition$75 a month Pricing is calculated at a monthly rate; typically provisioned as an annual commitment.End-to-end incident, problem, and change management · Unified request and knowledge management · CMDB, Discovery, and Service Graph for end-user devices Read 20 Sep 2026 · salesforce.com
IT Service Desk - Unlimited Edition$150 a month Pricing is calculated at a monthly rate; typically provisioned as an annual commitment.Generative AI capabilities · Automated incident creation from email and chat · AI-generated problem and knowledge articles · Predictive SLA breach, major incident, and change risk scores · Advanced Tableau dashboards Read 20 Sep 2026 · salesforce.com
Add-On: Agentforce for Service$125 a month Pricing is calculated at a monthly rate; typically provisioned as an annual commitment.20+ agent actions Read 20 Sep 2026 · salesforce.com
CMDB Enterprise$1,000 a month Pricing is calculated at a monthly rate; typically provisioned as an annual commitment.100 configuration items Read 20 Sep 2026 · salesforce.com
Hardware Asset Management$200 a month Pricing is calculated at a monthly rate; typically provisioned as an annual commitment.100 assets Read 20 Sep 2026 · salesforce.com
In short
- Agentforce IT Service lists no free plan.
- Paid plans published: 6, from $15 a month.
What the alternatives costAll alternatives →
| Tool | From | Free plan | Free trial |
|---|---|---|---|
| Alloy Navigator | $19/mo | No | Yes |
| Jira | $7.91/mo | Yes | Yes |
| Freshservice | $19/mo | No | Yes |
| GLPI | €19/mo | No | Yes |
| HaloITSM | £33/mo | No | Yes |
| InvGate Service Desk | $41.67/mo | No | Yes |
| FreeITSM | — | Yes | No |
| ManageEngine ServiceDesk Plus | $10/mo | No | Yes |