Desk365 vs InvGate Service Desk
Desk365
desk365.io
InvGate Service Desk
invgate.comSide by side
| Figure | Desk365 | InvGate Service Desk |
|---|---|---|
| Price from | $1/mo | $41.67/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 12 | 3 |
| Spec score · IT Ticketing Systems | 9.4 (#1) | 9.2 (#5) |
| Spec score · IT SLA Management Software | 9.3 (#2) | 9.0 (#9) |
| Spec score · IT Help Desk Software | 9.3 (#3) | 9.0 (#11) |
| Documentation and support | Desk365 provides a searchable help center, FAQs, knowledge-base documentation, email helpdesk and live online training. | Plans include human support and community access; Pro and Enterprise add onboarding and training, with Enterprise critical-incident response carrying a 15-minute SLA. |
| Founded | Desk365 says it was founded in 2020 to build a cloud-based customer service platform. | 2009 |
| Headquarters | Union City, California, USA | Claymont, Delaware, USA; Buenos Aires, Argentina; Mexico City, Mexico; Barcelona, Spain |
| Integrations | Jira connects through the API; Asana, Microsoft Planner and Azure DevOps connect through Power Automate; Power BI uses the API. | Native connections include Microsoft Teams, Intune, Azure AD or Entra ID, Active Directory, Office 365 and FileWave, while the integration catalog also lists Jira, Okta, SAP, Workday, Google Calendar, Lansweeper and Azure DevOps. |
| Rating on G2 | 4.9 out of 5 from 32 reviews. | 4.6 out of 5 from 20 reviews |
| Rating on Gartner Peer Insights | 4.6 out of 5 from 5 ratings. | 4.9 out of 5 from 434 ratings |
| Rating on GetApp | 4.9 out of 5 from 12 reviews. | 4.6 out of 5 from 108 reviews |
| SLA management | Yes | Service and operational level agreements can be configured and monitored in every plan. |
| Support | The plan comparison lists 24×7 email support and migration assistance on all three paid plans; a Customer Success Manager is listed for Plus and Premium. | InvGate provides implementation support, ongoing training, personalized support and 24/7 assistance. |
| What it does | Desk365 combines customer support and IT helpdesk ticketing, assets, Microsoft Teams and AI agents in one workspace. | InvGate Service Management is a no-code ITSM and enterprise service-management platform for incidents, requests, problems, changes and cross-department workflows. |
Plans
Desk365
- FreeFree
- Standard$12 a month
- Plus$22 a month
- Premium$32 a month
- Free PlanFree
- Standard$12 a year
- STANDARD$12 a month
- Plus$22 a year
- PLUS$22 a month
- Premium$32 a year
InvGate Service Desk
- Pro$500 a year
- Starter$1,499 a year
- Enterprise$12,000 a year
In their own words
Desk365
Desk365 is a helpdesk for customer support and IT, bringing ticket handling, asset management, Microsoft Teams and AI tools together. Tickets can arrive by email, Microsoft Teams, support portal, web form or web widget. AI Copilot can draft or translate replies, summarize tickets and create knowledge base articles; AI Agents can respond to customer questions and escalate them into tickets. ITSM features include asset lifecycle tracking and change or approval management, with asset management included in Premium. Connections include Microsoft services, Jira, Asana, Planner and Azure DevOps. Agents and end users can use mobile-responsive portals, with iOS and Android mobile views listed. Desk365 describes TLS 1.2 or higher for data in transit and AES-256 for stored data, and says customer data is hosted in AWS data centers in the United States and European Union. The Free plan covers up to 50 tickets per month. Paid plans are $12.00, $22.00 or $32 a month, billed annually; a 21-day trial is listed.
InvGate Service Desk
InvGate Service Desk is a service management system for coordinating end-to-end service processes across IT and other departments, including Facilities. It combines ticket management, self-service, knowledge management, analytics, SLAs, change and problem management, automation, gamification and a product catalog. A visual no-code workflow builder supports forms, approvals, conditions, parallel flows, reusable components and external actions. AI Hub can summarize tickets, suggest answers, generate knowledge articles, assist through a virtual service agent and support routing. Connections are available through a REST API and native integrations such as Microsoft Teams, Microsoft Intune, Azure AD/Active Directory, Office 365 and FileWave. Deployment options are SaaS and on-premise. InvGate lists Starter at $1,499 a year for five agents, and Pro at $500 per agent per year, starting at $2,500/year. A 30-day trial is available without a credit card; trial resources include a virtual-machine OVA, a 64-bit Windows installer, and scripts for CentOS and Ubuntu.