Desk365 vs GLPI
Desk365
desk365.io
GLPI
glpi-project.orgSide by side
| Figure | Desk365 | GLPI |
|---|---|---|
| Price from | $1/mo | €19/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 12 | 13 |
| Spec score · IT Ticketing Systems | 9.4 (#1) | 9.2 (#4) |
| Spec score · IT SLA Management Software | 9.3 (#2) | 9.1 (#4) |
| Spec score · IT Help Desk Software | 9.3 (#3) | 9.1 (#5) |
| API | Desk365 exposes a REST API v3 documented with OpenAPI and authenticated by an API key in the Authorization header. | GLPI provides a legacy REST API, a newer high-level API with OAuth2 grants, Swagger documentation and a GraphQL wrapper. |
| API limits | The Standard plan permits 100 API calls per hour; Plus and Premium permit 50 calls per minute. | Client-credentials authentication is restricted to the inventory scope; other API resources require an authenticated user. |
| Asset management | Premium includes lifecycle tracking, software management, inventory, vendors and depreciation. | GLPI manages hardware, software and licenses, network equipment, certificates, domains, clusters, and databases. |
| Free plan | Yes | Yes |
| Integrations | Jira connects through the API; Asana, Microsoft Planner and Azure DevOps connect through Power Automate; Power BI uses the API. | Official integrations include Azure/Entra ID, Google SSO, GLPI Inventory and webhooks. |
| Knowledge base | Knowledge-base articles are created with a visual editor and published through a self-service portal. | A knowledge-base module centralizes internal procedures and public FAQs for user self-service. |
| Licence | The terms identify Desk365 as proprietary software owned by Kani Technologies Inc. and grant limited, revocable access. | GLPI is distributed under GPL-3.0-or-later and remains free and open source. |
| Limit: reporting | Reviewers on Capterra and Software Advice describe reporting as basic or insufficiently dynamic. | G2 reviewers say reporting, auditing and export capabilities need improvement. |
| Maker history | The About page says the company is bootstrapped, led by founder and CEO Kumar Krishnasami, and serves businesses in more than 61 countries. | Teclib is a French company founded in 2011 that became GLPI's official publisher in 2015; the project began at INDEPNET in 2003. |
| Rating on Capterra | 4.9 out of 5 from 12 reviews. | 4.5 out of 5 from 41 reviews |
| Rating on G2 | 4.9 out of 5 from 32 reviews. | 4.5 out of 5 from 42 reviews |
| Rating on Gartner Peer Insights | 4.6 out of 5 from 5 ratings. | 4.3 out of 5 from 7 ratings |
| Rating on GetApp | 4.9 out of 5 from 12 reviews. | 4.5 out of 5 from 41 reviews |
| Support | The plan comparison lists 24×7 email support and migration assistance on all three paid plans; a Customer Success Manager is listed for Plus and Premium. | The download page says partners can provide configuration and customization support plus L1 and L2 support. |
Plans
Desk365
- FreeFree
- Standard$12 a month
- Plus$22 a month
- Premium$32 a month
- Free PlanFree
- Standard$12 a year
- STANDARD$12 a month
- Plus$22 a year
- PLUS$22 a month
- Premium$32 a year
GLPI
- Public Cloud€19 a month
- Private Cloud€21 a month
- CustomPrice not published
- GLPI Network Basic€100 a month
- Self-hosted Basic€100 a month
- GLPI Network Standard€300 a month
- Self-hosted Standard€300 a month
- GLPI Network Advanced€1,000 a month
- Self-hosted Advanced€1,000 a month
- GLPI Network Enterprise€4,500 a month
In their own words
Desk365
Desk365 is a helpdesk for customer support and IT, bringing ticket handling, asset management, Microsoft Teams and AI tools together. Tickets can arrive by email, Microsoft Teams, support portal, web form or web widget. AI Copilot can draft or translate replies, summarize tickets and create knowledge base articles; AI Agents can respond to customer questions and escalate them into tickets. ITSM features include asset lifecycle tracking and change or approval management, with asset management included in Premium. Connections include Microsoft services, Jira, Asana, Planner and Azure DevOps. Agents and end users can use mobile-responsive portals, with iOS and Android mobile views listed. Desk365 describes TLS 1.2 or higher for data in transit and AES-256 for stored data, and says customer data is hosted in AWS data centers in the United States and European Union. The Free plan covers up to 50 tickets per month. Paid plans are $12.00, $22.00 or $32 a month, billed annually; a 21-day trial is listed.
GLPI
GLPI is an IT management platform for helpdesk tickets, asset inventory, and service management. Users can create incident or request tickets and assign them to a group, profile, or individual. Its service workflows include problem and change management, planning, recurring tickets, statistics, and custom forms. Asset records cover hardware, software and licenses, network equipment, certificates, domains, clusters, and databases. Other tools include project workflows with Gantt or Kanban views, a knowledge base, reservations, reports, and saved searches. GLPI offers eight profile types and standard or self-service interfaces; its self-service interface is free for end users. Organizations can choose cloud or on-premise deployment. The public-cloud offer has a 45-day trial without obligation or a credit card. Public Cloud costs €19 a month per IT agent, with one billed agent minimum; Private Cloud costs €21 a month per agent and requires at least 25 billed agents. The FAQ says on-premise GLPI has no licensing fees or limit on users or technicians.