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HelpCrunch

helpcrunch.com

From $15/mo Free trial WebmacOSiOSAndroidAPI
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Spec score 9.1 #2 of 30 in Customer Service - Midmarket Software

Spec sheet

What it does
HelpCrunch is a customer communication SaaS combining live chat, in-app messaging, email marketing, automation, ticketing and customer data.Read 15 Oct 2026 · helpcrunch.com
Free plan
NoRead 20 Sep 2026 · helpcrunch.com
Integrations
Listed integrations include Zapier, Slack, WordPress, Facebook Messenger, WhatsApp, Instagram, Google Analytics, Shopify, Telegram, Viber, HubSpot, Salesforce, Pipedrive, Jira, Segment, Twitter, Aircall, Zendesk and others.Read 15 Oct 2026 · helpcrunch.com
Security
HelpCrunch says personal data is protected with TLS encryption and that its privacy policy follows GDPR requirements.Read 15 Oct 2026 · helpcrunch.com
Headquarters
Wilmington, Delaware, USARead 28 Sep 2026 · helpcrunch.com
Founded
2016Read 28 Sep 2026 · helpcrunch.com
AI agents
AI Agents are available on Pro and Unlimited plans and use included conversation and data-source allowances that can be extended.Read 15 Oct 2026 · docs.helpcrunch.com
Chat channels
omnichannelRead 20 Sep 2026 · helpcrunch.com
Chatbot
Its code-free HelpBot chatbot can collect details, qualify leads, offer discounts, gather issue information and route chats, including through Facebook, Instagram, Telegram and Viber.Read 15 Oct 2026 · en-gb.wordpress.org
Company founding
HelpCrunch says the company launched on September 3, 2016.Read 15 Oct 2026 · helpcrunch.com
Company headquarters
HelpCrunch lists headquarters at 1811 Silverside Road, Wilmington, Delaware 19810, USA.Read 15 Oct 2026 · helpcrunch.com
Company legal name
The service is operated by HelpCrunch Corporation.Read 15 Oct 2026 · helpcrunch.com
Company size
LinkedIn lists HelpCrunch as privately held with 11–50 employees.Read 15 Oct 2026 · linkedin.com
Documentation
The help center has dedicated sections for getting started, channels, AI, shared inbox, knowledge base, chatbot, messages, popups, reports, integrations, JavaScript API, REST API, webhooks and mobile SDKs.Read 15 Oct 2026 · docs.helpcrunch.com
Email marketing
HelpCrunch supports targeted email campaigns and automated email messages.Read 15 Oct 2026 · helpcrunch.com
Installation
The widget can be installed directly on websites, single-page apps, WordPress, Shopify, PrestaShop, OpenCart, Squarespace and through Google Tag Manager.Read 15 Oct 2026 · docs.helpcrunch.com
JavaScript API
The JavaScript API supports user authentication, custom data, widget control, localization, custom events and callbacks.Read 15 Oct 2026 · docs.helpcrunch.com
Knowledge base
HelpCrunch provides a WYSIWYG knowledge-base editor that can publish a standalone help center or embed articles in the widget.Read 15 Oct 2026 · helpcrunch.com
Licence
The WordPress integration plugin is identified as open-source software, while HelpCrunch itself is delivered as a hosted SaaS service.Read 15 Oct 2026 · en-gb.wordpress.org
Limit: missing capabilities
G2 reviewers mention limited advanced features, inadequate analytics, lack of ticketing and fewer integrations than desired.Read 15 Oct 2026 · g2.com
Limit: mobile app
Google Play and Capterra reviewers report delayed or missing notifications, slow loading and login or usability problems in mobile apps.Read 15 Oct 2026 · play.google.com
Limit: outage complaint
A Trustpilot reviewer reported that chat stopped sending and receiving messages for four days and alleged slow support during the incident.Read 15 Oct 2026 · trustpilot.com
Limit: performance
G2 reviewers report slow chat loading, especially with high volumes or in some locations.Read 15 Oct 2026 · g2.com
Live agent chat
YesRead 20 Sep 2026 · helpcrunch.com
Live chat
The platform provides real-time customer conversations through a customizable web chat widget.Read 15 Oct 2026 · helpcrunch.com
Mobile support
HelpCrunch offers agent apps and SDK-based in-app support for iOS and Android, with centralized support across websites and mobile apps.Read 15 Oct 2026 · helpcrunch.com
Popups
The product includes popups for engaging website visitors and generating leads.Read 15 Oct 2026 · helpcrunch.com
Praise: ease and support
G2 reviewers repeatedly praise intuitive setup, ease of use and responsive customer support.Read 15 Oct 2026 · g2.com
Praise: value
Reviewers on G2, Trustpilot and GetApp repeatedly describe HelpCrunch as affordable or good value compared with Intercom and similar tools.Read 15 Oct 2026 · g2.com
Rating on Apple App Store
5.0 out of 5 from 2 ratings.Read 15 Oct 2026 · apps.apple.com
Rating on Capterra
4.8 out of 5 from 195 reviews.Read 15 Oct 2026 · capterra.com
Rating on G2
4.7 out of 5 from 240 reviews.Read 15 Oct 2026 · g2.com
Rating on GetApp
4.8 out of 5 from 195 reviews.Read 15 Oct 2026 · getapp.com
Rating on Google Play
2.0 out of 5 from 70 reviews.Read 15 Oct 2026 · play.google.com
Rating on Software Advice
4.8 out of 5 from 195 reviews.Read 15 Oct 2026 · softwareadvice.com
Rating on Trustpilot
4.7 out of 5 from 34 reviews.Read 15 Oct 2026 · trustpilot.com
Rating on WordPress.org
5 out of 5 from 6 ratings.Read 15 Oct 2026 · en-gb.wordpress.org
Recent news
On August 26, 2026, HelpCrunch announced assignment rules based on email recipient, sender and subject fields.Read 15 Oct 2026 · helpcrunch.com
REST API
The HTTPS REST API uses JSON, bearer API keys and standard HTTP methods, with a documented default limit of 120 requests per minute.Read 15 Oct 2026 · docs.helpcrunch.com
REST API resources
Documented REST endpoints cover customers, chats, messages, agents, departments and applications.Read 15 Oct 2026 · docs.helpcrunch.com
SDKs
Official documentation covers iOS, Android and React Native SDKs; iOS installation supports CocoaPods and Carthage, while Android supports Gradle and Maven.Read 15 Oct 2026 · docs.helpcrunch.com
Security signature
A cryptographic security signature can validate request authenticity and integrity, and the secret must remain server-side.Read 15 Oct 2026 · docs.helpcrunch.com
Shared inbox
A shared inbox brings customer messages from multiple channels into one workspace.Read 15 Oct 2026 · helpcrunch.com
System requirements
The iOS app requires iOS 17 or later; its Mac version requires macOS 14 or later with an Apple M1 chip or newer.Read 15 Oct 2026 · apps.apple.com
Visitor tracking
YesRead 20 Sep 2026 · helpcrunch.com
Webhooks
Webhooks provide real-time updates from a HelpCrunch account for integrations and automation.Read 15 Oct 2026 · helpcrunch.com

Plans and prices

Basic $15 a month monthly per team member; annual billing saves 20% AI Agents unavailable · team size selected · email volume selected separately Read 15 Oct 2026 · docs.helpcrunch.com
Pro $25 a month monthly per team member; annual billing saves 20% AI Agents included · team size selected · email volume selected separately Read 15 Oct 2026 · docs.helpcrunch.com
Unlimited $620 a month monthly; annual billing saves 20% Unlimited team members · 50,000 emails included · AI limits extendable Read 15 Oct 2026 · docs.helpcrunch.com

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Where Specifiction places it

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