Front vs HelpCrunch
Front
front.com
HelpCrunch
helpcrunch.comSide by side
| Figure | Front | HelpCrunch |
|---|---|---|
| Price from | $25/mo | $15/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 3 |
| Spec score · Customer Service - Midmarket Software | 9.2 (#1) | 9.1 (#2) |
| Spec score · Help desk software | 9.2 (#4) | 8.8 (#20) |
| Company founding | Mathilde Collin founded Front in 2013 and later became executive chair. | HelpCrunch says the company launched on September 3, 2016. |
| Documentation | The Help Center lists 201 getting-started articles, 352 usage articles, 37 rules articles and 204 API/integration articles, plus developer documentation and release notes. | The help center has dedicated sections for getting started, channels, AI, shared inbox, knowledge base, chatbot, messages, popups, reports, integrations, JavaScript API, REST API, webhooks and mobile SDKs. |
| Founded | 2013 | 2016 |
| Free plan | No | No |
| Integrations | Front says it offers more than 160 integrations and lists Salesforce, Pipedrive, Jira, Asana, Trello, GitHub and Zapier among supported connections. | Listed integrations include Zapier, Slack, WordPress, Facebook Messenger, WhatsApp, Instagram, Google Analytics, Shopify, Telegram, Viber, HubSpot, Salesforce, Pipedrive, Jira, Segment, Twitter, Aircall, Zendesk and others. |
| Rating on Apple App Store | 3.3 out of 5 from 199 ratings | 5.0 out of 5 from 2 ratings. |
| Rating on Capterra | 4.5 out of 5 from 289 reviews | 4.8 out of 5 from 195 reviews. |
| Rating on G2 | 4.6 out of 5 from 2,518 reviews | 4.7 out of 5 from 240 reviews. |
| Rating on Google Play | 2.8 out of 5 from 512 reviews | 2.0 out of 5 from 70 reviews. |
| Rating on Trustpilot | 1.8 out of 5 from 297 reviews | 4.7 out of 5 from 34 reviews. |
| Shared inbox | Yes | A shared inbox brings customer messages from multiple channels into one workspace. |
Plans
In their own words
HelpCrunch
HelpCrunch has no write-up on Specifiction yet; its figures are above.