HelpCrunch vs Jitbit Helpdesk
HelpCrunch
helpcrunch.comJitbit Helpdesk
jitbit.comSide by side
| Figure | HelpCrunch | Jitbit Helpdesk |
|---|---|---|
| Price from | $15/mo | $24/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | Yes | — |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 12 |
| Spec score · Customer Service - Midmarket Software | 9.1 (#2) | 8.9 (#5) |
| Spec score · Help desk software | 8.8 (#20) | 9.1 (#9) |
| Company legal name | The service is operated by HelpCrunch Corporation. | Crunchbase lists the legal name as Jitbit LP and identifies Alexander Yumashev and Max Al Farakh as founders. |
| Free plan | No | No |
| Integrations | Listed integrations include Zapier, Slack, WordPress, Facebook Messenger, WhatsApp, Instagram, Google Analytics, Shopify, Telegram, Viber, HubSpot, Salesforce, Pipedrive, Jira, Segment, Twitter, Aircall, Zendesk and others. | Listed integrations include Jira, GitHub, GitLab, Bitbucket, Slack, Microsoft Teams, Zapier, Dropbox, Google Drive, OneDrive, Box, WhatsApp, WordPress, Power BI, Stripe, SurveyMonkey, Basecamp and ClickUp. |
| Knowledge base | HelpCrunch provides a WYSIWYG knowledge-base editor that can publish a standalone help center or embed articles in the widget. | The product includes a searchable knowledge base and self-service portal where users can track their tickets. |
| Limit: mobile app | Google Play and Capterra reviewers report delayed or missing notifications, slow loading and login or usability problems in mobile apps. | Reviewers report mobile crashes, authentication problems, delayed notifications, missing functions and black screens. |
| Rating on Apple App Store | 5.0 out of 5 from 2 ratings. | 4.6 out of 5 from 71 ratings |
| Rating on Capterra | 4.8 out of 5 from 195 reviews. | 4.5 out of 5 from 33 reviews |
| Rating on G2 | 4.7 out of 5 from 240 reviews. | 4.3 out of 5 from 53 reviews |
| Rating on GetApp | 4.8 out of 5 from 195 reviews. | 4.6 out of 5 from 33 reviews |
| Rating on Google Play | 2.0 out of 5 from 70 reviews. | 3.0 out of 5 from 102 reviews |
| System requirements | The iOS app requires iOS 17 or later; its Mac version requires macOS 14 or later with an Apple M1 chip or newer. | Self-hosting requires .NET 10, Microsoft SQL Server 2017 or later, and supports Windows Server, modern Linux distributions and Docker. |
| What it does | HelpCrunch is a customer communication SaaS combining live chat, in-app messaging, email marketing, automation, ticketing and customer data. | Jitbit Helpdesk is a web-based ticket system that turns email and web requests into support tickets. |
Plans
Jitbit Helpdesk
- Company$3,799, paid once
- SaaS$24 a month
- Freelancer$29 a month
- Startup$69 a month
- Company$129 a month
- Enterprise$249 a month
- Self-hosted AI add-on$999, paid once
- Self-hosted AI features add-on$999, paid once
- Small$2,199, paid once
- Self-hosted perpetual (10 agents)$2,490, paid once
In their own words
HelpCrunch
HelpCrunch has no write-up on Specifiction yet; its figures are above.
Jitbit Helpdesk
Jitbit Helpdesk turns support requests into trackable tickets for internal IT teams and customer service. It can monitor support mailboxes and organize incoming email as tickets, with categories, tags, merging, scheduled tickets, and multi-agent assignment. Customers can submit requests through a portal, live chat, website widget, or integrations such as WhatsApp. Automation rules can route or alert on tickets; AI can suggest knowledge-base articles, summarize tickets, draft replies, categorize requests, and search a website or knowledge base. The product is available as cloud-hosted SaaS or as self-hosted software for Windows, Linux, or Docker servers. Self-hosted customers can keep data on their own database servers. SaaS costs $24 a month and has a 21-day trial without a credit-card requirement. The self-hosted trial has no time limit, but some features are disabled. SaaS data is hosted on AWS in North Virginia, according to Jitbit; it also describes SSL connections and daily backups.