Deskpro vs HelpCrunch
Deskpro
deskpro.com
HelpCrunch
helpcrunch.comSide by side
| Figure | Deskpro | HelpCrunch |
|---|---|---|
| Price from | $39/mo | $15/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 3 |
| Spec score · Customer Service - Midmarket Software | 9.0 (#3) | 9.1 (#2) |
| Spec score · Help desk software | 8.9 (#17) | 8.8 (#20) |
| Free plan | No | No |
| Integrations | Deskpro lists integrations including HubSpot, Jira, Salesforce, Slack, Microsoft Teams, and Zapier, and supports API access. | Listed integrations include Zapier, Slack, WordPress, Facebook Messenger, WhatsApp, Instagram, Google Analytics, Shopify, Telegram, Viber, HubSpot, Salesforce, Pipedrive, Jira, Segment, Twitter, Aircall, Zendesk and others. |
| Security | The Trust Center lists ISO 27001, SOC 2 Type II, PCI DSS, GDPR, and HIPAA among its certifications and regulations. | HelpCrunch says personal data is protected with TLS encryption and that its privacy policy follows GDPR requirements. |
| Shared inbox | Yes | A shared inbox brings customer messages from multiple channels into one workspace. |
Plans
In their own words
Deskpro
Deskpro is a help desk platform for customer support, IT, HR, and operations teams. It is offered as cloud software or through private deployment, including on-premise, VPC, regional cloud, and sovereign cloud options. A unified inbox combines email, chat, voice, social, and internal conversations. Workflows automate routine tasks, route requests, assign work, and trigger escalations. The platform includes a customizable multilingual knowledge base, SLA management, ticket automation, dashboards, custom reports, and API access. Deskpro AI can draft replies, summarize ticket threads, and flag items for attention while agents decide what to send. Integrations listed include HubSpot, Jira, Salesforce, Slack, Microsoft Teams, and Zapier. iOS and Android agent apps support ticket management and replies. Team costs $39 a month per agent with a five-agent minimum; Professional is 59.00 USD with ten agents; Enterprise is 99.00 USD with 25 agents. A 14-day trial is available, but there is no free plan.
HelpCrunch
HelpCrunch has no write-up on Specifiction yet; its figures are above.