Best Live Chat Software in 2026
Updated
In short: Crisp is ranked #1 of 94 as of 4 October 2026, ahead of Freshchat and Chatwoot. The best-ranked option with a free plan is Freshchat. The lowest first paid tier on this page is ProProfs Chat at $1.99/mo.
For teams responding to website visitors, live chat options can differ in both how conversations happen and what supporting tools are included. Compare Chat channels, Live agent chat, and Website chatbot to understand contact options, then consider Visitor tracking and Listed integrations in relation to your workflow. Included agent seats, Free plan, and Paid from offer points for assessing capacity and cost. Use the listed capabilities to weigh which services suit the kinds of visitor conversations you handle and the support setup you need.
94 live chat software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
94ranked
16free plans on this page
$1.99/molowest paid tier
4 Oct 2026last checked
Input list Live chat software 25 channels on this page · 167 of 200 spec lines stated by the makers
Ch Tool Free planPaid fromWebsite chatbotLive agent chatVisitor trackingChat channelsIncluded agent seatsListed integrations Spec sheet Score
01 Crisp Free planYesPaid from$45/moWebsite chatbotYesLive agent chatYesVisitor trackingYesChat channelsomnichannelIncluded agent seats2 agentsListed integrations2,000 apps 8/8spec lines stated 9.3
02 Freshchat Free planYesPaid from$19/moWebsite chatbotYesLive agent chatYesVisitor trackingYesChat channelsomnichannelIncluded agent seats10 agentsListed integrations1,000 apps 8/8spec lines stated 9.2
03 Chatwoot Free planYesPaid from$19/moWebsite chatbotYesLive agent chatYesVisitor trackingYesChat channelsomnichannelIncluded agent seats2 agentsListed integrations15 apps 8/8spec lines stated 9.2
04 Zoho SalesIQ Free planYesPaid fromnot statedWebsite chatbotYesLive agent chatYesVisitor trackingYesChat channelsomnichannelIncluded agent seats1 agentsListed integrationsnot stated 6/8spec lines stated 8.9
05 tawk.to Free planYesPaid from$29/moWebsite chatbotYesLive agent chatYesVisitor trackingYesChat channelswebsite+messagingIncluded agent seatsnot statedListed integrationsnot stated 6/8spec lines stated 8.9
06 JivoChat Free planYesPaid from$28/moWebsite chatbotYesLive agent chatYesVisitor trackingYesChat channelsomnichannelIncluded agent seats5 agentsListed integrations50 apps 8/8spec lines stated 8.9
07 Chaport Free planYesPaid from$29/moWebsite chatbotYesLive agent chatYesVisitor trackingYesChat channelsomnichannelIncluded agent seats2 agentsListed integrations4,000 apps 8/8spec lines stated 8.7
08 Intercom Free planNoPaid fromFreeWebsite chatbotYesLive agent chatYesVisitor trackingYesChat channelsomnichannelIncluded agent seats1 agentsListed integrations450 apps 8/8spec lines stated 8.6
09 Smartsupp Free planYesPaid from$17/moWebsite chatbotYesLive agent chatYesVisitor trackingYesChat channelsomnichannelIncluded agent seats1 agentsListed integrations80 apps 8/8spec lines stated 8.6
10 MyLiveChat Free planYesPaid from$15/moWebsite chatbotYesLive agent chatYesVisitor trackingYesChat channelswebsiteIncluded agent seats1 agentsListed integrations45 apps 8/8spec lines stated 8.6
11 Brevo Conversations Free planYesPaid fromnot statedWebsite chatbotYesLive agent chatYesVisitor trackingYesChat channelsomnichannelIncluded agent seats1 agentsListed integrationsnot stated 6/8spec lines stated 8.3
12 LiveChat Free planNoPaid fromnot statedWebsite chatbotYesLive agent chatYesVisitor trackingYesChat channelsomnichannelIncluded agent seats1 agentsListed integrations200 apps 7/8spec lines stated 8.2
13 Comm100 Live Chat Free planNoPaid from$31/moWebsite chatbotYesLive agent chatYesVisitor trackingYesChat channelsomnichannelIncluded agent seatsnot statedListed integrations37 apps 7/8spec lines stated 8.1
14 Formilla Free planYesPaid from$13.99/moWebsite chatbotYesLive agent chatYesVisitor trackingYesChat channelswebsiteIncluded agent seats1 agentsListed integrations1,000 apps 8/8spec lines stated 8.1
15 ProProfs Chat Free planYesPaid from$1.99/moWebsite chatbotYesLive agent chatYesVisitor trackingYesChat channelsomnichannelIncluded agent seats1 agentsListed integrations40 apps 8/8spec lines stated 7.9
16 Yellow.ai Free planYesPaid fromnot statedWebsite chatbotnot statedLive agent chatnot statedVisitor trackingnot statedChat channelsnot statedIncluded agent seatsnot statedListed integrationsnot stated 1/8spec lines stated 7.8
17 HelpOnClick Free planNoPaid fromnot statedWebsite chatbotYesLive agent chatYesVisitor trackingYesChat channelswebsite+messagingIncluded agent seats1 agentsListed integrations25 apps 7/8spec lines stated 7.8
18 Landbot Free planYesPaid fromnot statedWebsite chatbotnot statedLive agent chatnot statedVisitor trackingnot statedChat channelsnot statedIncluded agent seatsnot statedListed integrationsnot stated 1/8spec lines stated 7.7
19 Re:amaze Free planNoPaid fromnot statedWebsite chatbotYesLive agent chatYesVisitor trackingYesChat channelsomnichannelIncluded agent seatsnot statedListed integrationsnot stated 5/8spec lines stated 7.6
20 ThriveDesk Free planNoPaid from$19/moWebsite chatbotYesLive agent chatYesVisitor trackingYesChat channelswebsite+messagingIncluded agent seats2 agentsListed integrations80 apps 8/8spec lines stated 7.6
21 Acquire Free planNoPaid fromnot statedWebsite chatbotYesLive agent chatYesVisitor trackingYesChat channelsomnichannelIncluded agent seatsnot statedListed integrationsnot stated 5/8spec lines stated 7.6
22 ReplyAgent Free planYesPaid from$19/moWebsite chatbotYesLive agent chatYesVisitor trackingnot statedChat channelsomnichannelIncluded agent seats5 agentsListed integrationsnot stated 6/8spec lines stated 7.6
23 BotPenguin Free planYesPaid from$29/moWebsite chatbotYesLive agent chatYesVisitor trackingYesChat channelsomnichannelIncluded agent seats5 agentsListed integrations80 apps 8/8spec lines stated 7.6
24 Chatra Free planYesPaid from$25/moWebsite chatbotYesLive agent chatYesVisitor trackingYesChat channelsomnichannelIncluded agent seats1 agentsListed integrations8 apps 8/8spec lines stated 7.6
25 HelpCrunch Free planNoPaid fromnot statedWebsite chatbotYesLive agent chatYesVisitor trackingYesChat channelsomnichannelIncluded agent seatsnot statedListed integrations30 apps 6/8spec lines stated 7.5
Is your tool on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which live chat software is ranked first on Specifiction?
Crisp is ranked #1 of 94 with a score of 9.3. Freshchat is second and Chatwoot third.
How many of these have a free plan?
16 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, ProProfs Chat has the lowest first paid tier we found: $1.99/mo.
How is this list ranked?
Ranked on what each maker publishes, the fullest spec sheet first: how deeply the product is documented, the platforms it runs on, a free tier or trial to test it, and its standing. Paid placements never change a rank.
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