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SPECIFICTION
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Customer Service

Best Live Chat Software in 2026

For teams responding to website visitors, live chat options can differ in both how conversations happen and what supporting tools are included. Compare Chat channels, Live agent chat, and Website chatbot to understand contact options, then consider Visitor tracking and Listed integrations in relation to your workflow.

  1. 01 Freshchat

    Freshchat suits teams that need to manage customer messages across web, mobile, and messaging channels.

    From $19/mo Free plan Web · iOS · Android · API
    9.4 Visit Specs
  2. 02 JivoChat

    JivoChat suits teams handling website conversations across chat channels and platforms.

    From $28/mo Free plan Web · Windows · macOS · Linux
    9.4 Visit Specs
  3. 03 Crisp

    Crisp suits customer support, inbound sales and marketing teams that need a shared inbox and customer-facing chat.

    From $45/mo Free plan Web · Windows · macOS · iOS
    9.4 Visit Specs
  4. 04 Chatwoot

    Chatwoot suits teams handling customer support, sales, or engagement across multiple conversation channels.

    From $19/mo Free plan Open source Web · Linux · iOS · Android
    9.4 Visit Specs
  5. 05 LiveChat

    LiveChat is designed for B2B SaaS companies and ecommerce stores that need website chat for support, lead qualification, or sales.

    From $19/mo Free trial Web · Windows · macOS · iOS
    9.3 Visit Specs
  6. 06 Brevo Conversations

    It suits teams needing website chat, live-agent conversations, and visitor tracking across web and mobile.

    From $15/mo Free plan Web · iOS · Android · API
    9.3 Visit Specs
  7. 07 Smartsupp

    It suits businesses that want website chat and visitor tracking alongside messaging channels such as WhatsApp and Facebook Messenger.

    From $16/mo Free plan Web · iOS · Android
    9.2 Visit Specs
  8. 08 HelpCrunch
    From $15/mo Free trial Web · macOS · iOS · Android
    9.2 Visit Specs
  9. 09 Intercom

    Intercom suits businesses that need customer messaging across web and mobile, with both automated answers and agent handoff.

    From $0.99/mo Free trial Web · iOS · Android
    9.1 Visit Specs
  10. 10 Chatbase

    Chatbase suits teams building customer-facing agents for support, sales, or product guidance across several channels.

    From $40/mo Free plan Web · iOS · Android · API
    9.1 Visit Specs
  11. 11 Re:amaze

    Re:amaze suits online businesses, including ecommerce stores and SaaS businesses, that handle customer conversations across multiple channels.

    From $29/mo Free trial Web · iOS · Android · API
    9.0 Visit Specs
  12. 12 Chatfuel
    From $18/mo Free trial Web · macOS · iOS · Android
    9.0 Visit Specs
  13. 13 Zoho SalesIQ
    Free plan Web · Windows · macOS · Linux
    8.9 Visit Specs
  14. 14 Chaport

    It suits teams handling customer conversations across live chat and listed messaging channels.

    Free plan Web · Windows · macOS · iOS
    8.9 Visit Specs
  15. 15 Yellow.ai
    Free plan Web · iOS · Android · API
    8.9 Visit Specs
  16. 16 Grasp
    From €32/mo Free trial Web · iOS · Android · API
    8.8 Visit Specs
  17. 17 ReplyAgent
    From $19/mo Free plan Web · iOS · Android · API
    8.8 Visit Specs
  18. 18 Live Helper Chat

    It suits organizations needing website chat and messaging with self-hosting options, including sectors where data protection is a priority.

    From €6/mo Free plan Web · Windows · macOS · iOS
    8.8 Visit Specs
  19. 19 SendPulse

    SendPulse suits teams that want email automation, audience segmentation, and A/B testing across web and mobile.

    From $9.60/mo Free plan Web · iOS · Android · API
    8.8 Visit Specs
  20. 20 LooperChat
    From $30/mo Free plan Web · iOS · Android · Self-hosted
    8.7 Visit Specs
  21. 21 ChatBot
    From $25/mo Free trial Web · API
    8.6 Visit Specs
  22. 22 ZChat
    Free plan Web · Windows · Linux · API
    8.6 Visit Specs
  23. 23 SiteGPT
    From $39/mo Free trial Web · iOS · API
    8.5 Visit Specs
  24. 24 Chatra
    From €31/mo Free plan Web · iOS · Android
    8.5 Visit Specs
  25. 25 MyLiveChat

    It suits businesses that want website visitors to reach live agents or a chatbot, with visitor tracking.

    From $15/mo Free plan Web · Windows · macOS · iOS
    8.4 Visit Specs
How this list is ordered. Specifiction scores each tool on how fully its maker documents it, whether its prices are published, where the research puts it, the platforms it runs on and whether it can be tried for free (how we rank). Makers can also buy a numbered place (how Specifiction is paid for).

Included agent seats, Free plan, and Paid from offer points for assessing capacity and cost. Use the listed capabilities to weigh which services suit the kinds of visitor conversations you handle and the support setup you need.

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