Grasp

Spec sheet

Product

Grasp is a customer conversations platform that brings customer service interactions together and uses AI to help teams.Read 11 Oct 2026 · getgrasp.com

Free plan

NoRead 20 Sep 2026 · getgrasp.com

Trial

The pricing page offers a 14-day free trial.Read 11 Oct 2026 · getgrasp.com

Integrations

Grasp says its API can add customers’ own systems and complete customer profiles, and its App Store connects apps to the inbox.Read 11 Oct 2026 · getgrasp.com

Security

Grasp says it maintains reasonable administrative and technical safeguards for data security, confidentiality, and integrity, and accesses an account for technical assistance only with explicit consent except where law requires otherwise.Read 11 Oct 2026 · getgrasp.com

Support

The site advertises continuous English support and Grasp support on all channels with each listed paid plan.Read 11 Oct 2026 · getgrasp.com

Headquarters

Amsterdam, NetherlandsRead 28 Sep 2026 · getgrasp.com

Founded

2012Read 28 Sep 2026 · getgrasp.com

Company

The company identifies itself in its terms as Casengo B.V. doing business as Grasp and lists its office in Amsterdam, the Netherlands.Read 11 Oct 2026 · getgrasp.com

AI tools

AI Assist can suggest, expand, improve, change the tone of, and summarize replies.Read 11 Oct 2026 · getgrasp.com

Billing limit

Payments are finalized through credit card, with custom payment methods or terms available by contacting Grasp.Read 11 Oct 2026 · getgrasp.com

Business use

Grasp’s terms say the service is available only to business customers, not private individuals.Read 11 Oct 2026 · getgrasp.com

Cancellation

The default cancellation period is 30 days before renewal, or 90 days for Grasp Custom and Grasp Elite unless otherwise agreed.Read 11 Oct 2026 · getgrasp.com

Channels

The site lists WhatsApp, Facebook Messenger, email, Instagram Direct, and site messenger as channels.Read 11 Oct 2026 · getgrasp.com

Chat channels

omnichannelRead 20 Sep 2026 · getgrasp.com

Live agent chat

YesRead 20 Sep 2026 · getgrasp.com

Target teams

The Premium plan is described for small service teams wishing to professionalize, Enterprise for medium-sized service teams wanting to scale, and Custom for large service teams.Read 11 Oct 2026 · getgrasp.com

Team features

The inbox includes tagging, analytics, configurable chatbot, conversation status, automatic Round Robin routing, comments, search, quick replies, labels, and conversation history.Read 11 Oct 2026 · getgrasp.com

Unified inbox

The team inbox brings customer contact moments into one central timeline.Read 11 Oct 2026 · getgrasp.com

Visitor tracking

YesRead 20 Sep 2026 · getgrasp.com

Website chatbot

YesRead 20 Sep 2026 · getgrasp.com

WhatsApp charges

The first WhatsApp number is free and each additional number costs € 25 a month; WhatsApp may also charge per conversation.Read 11 Oct 2026 · getgrasp.com

Plans and prices

Every Grasp plan and price →

Where Specifiction places it

• Live chat software#16 of 948.8