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Brevo Conversations

brevo.com

From $15/mo Free plan WebiOSAndroidAPI
Visit brevo.com
Spec score 9.3 #1 of 189 in Email Marketing Software

What it is

Brevo Conversations provides website chatbot and live-agent chat, visitor tracking, and omnichannel chat channels. It is available on the web, iOS, and Android. The free plan costs nothing and includes one user, with no credit card required and no time limit. The Pro plan costs $15 a month, charges an additional $15 per month per user, and supports up to 10 users. The listed email capabilities include a monthly send limit of 5000 /mo, inbound email, delivery event webhooks, SMTP relay, email templates, and a dedicated IP option. These email functions sit alongside its conversation features for teams considering both sets of requirements. The product is freemium, with paid access listed from $15/user/mo. Its maker is based in Paris, France, and was founded in 2012. The plan information lists one included agent seat on Free; teams that need more users should account for Pro’s per-user charge and 10-user ceiling.

Spec sheet

What it does
Brevo Conversations centralizes website chat, email, WhatsApp, Facebook Messenger and Instagram Direct conversations in one workspace.Read 21 Oct 2026 · help.brevo.com
Deployment
Official installation guidance describes a cloud widget and mobile applications; no self-hosted deployment package is described there.Read 21 Oct 2026 · help.brevo.com
Free plan
YesRead 20 Sep 2026 · brevo.com
Integrations
Official integration documentation lists WordPress, WooCommerce, Shopify and PrestaShop plugins, while Conversations channels include Facebook Messenger, Instagram Direct, WhatsApp and email.Read 21 Oct 2026 · help.brevo.com
Mobile apps
Brevo provides Conversations apps for Android and iOS, with settings synchronized between mobile and desktop; only one device can be used at a time.Read 21 Oct 2026 · help.brevo.com
Headquarters
Paris, FranceRead 28 Sep 2026 · brevo.com
Founded
2012Read 28 Sep 2026 · brevo.com
AI chatbot
The AI chatbot can operate on the chat widget, Facebook, Instagram and WhatsApp, use company sources, hand conversations to agents and add private summaries.Read 21 Oct 2026 · help.brevo.com
Chat channels
omnichannelRead 20 Sep 2026 · brevo.com
Chatbot scenarios
Scenario chatbots present predefined reply options and can transfer visitors to human agents, but they do not work in Instagram Direct, Facebook Messenger or WhatsApp conversations.Read 21 Oct 2026 · help.brevo.com
Company identity
Brevo was founded in 2012 and is headquartered in Paris, according to its LinkedIn company profile.Read 21 Oct 2026 · linkedin.com
Documentation depth
Developer documentation includes guides, API reference, authentication, rate limits, SDK sections, webhook schemas, JavaScript reference and changelog links.Read 21 Oct 2026 · developers.brevo.com
Email mailbox integration
Teams can connect Google, Microsoft or other provider mailboxes and reply from Conversations; multiple mailboxes require Sales Essentials or Sales Advanced.Read 21 Oct 2026 · help.brevo.com
Funding news
Brevo announced a €500 million financing round on December 4, 2025, with General Atlantic and Oakley Capital joining its shareholders.Read 21 Oct 2026 · prnewswire.com
Included agent seats
1Read 20 Sep 2026 · brevo.com
JavaScript extensibility
The JavaScript API exposes widget settings and methods for sending messages, starting bot scenarios, changing appearance, hiding or showing the widget, tracking page views and updating visitor data.Read 21 Oct 2026 · developers.brevo.com
Legal entity
The French company is registered as Brevo (formerly Sendinblue), a Paris SASU with SIREN 498019298.Read 21 Oct 2026 · pappers.fr
Limit: integrations and organization
Gralio reviewers cite limited CRM/chat integrations, a basic dashboard, missing message folders and weak categorization.Read 21 Oct 2026 · market.gralio.ai
Limit: mobile experience
EmailToolTester describes the iOS app as clunky, while Google Play reviewers report login freezes and repeated sign-ins.Read 21 Oct 2026 · emailtooltester.com
Limit: support
Trustpilot reviewers report bot-driven support, slow escalation and dissatisfaction with account suspension communication.Read 21 Oct 2026 · trustpilot.com
Limit: WhatsApp reliability
Gralio summarizes complaints about WhatsApp chats not appearing, missing profile pictures and campaigns stuck pending.Read 21 Oct 2026 · market.gralio.ai
Live agent chat
YesRead 20 Sep 2026 · brevo.com
Live visitor chat
The dashboard shows visitors currently browsing a website and lets agents reply in real time.Read 21 Oct 2026 · help.brevo.com
Manual installation
The chat widget can be pasted into website HTML, commonly immediately before the closing head tag, when supported CMS integrations are not used.Read 21 Oct 2026 · help.brevo.com
Praise: Conversations capability
EmailToolTester reports unlimited chats, full conversation history, automatic triggers, chatbot flows, visitor live feed and multilingual widget support.Read 21 Oct 2026 · emailtooltester.com
Praise: usability and value
Independent reviewers repeatedly praise the interface, affordability, free plan, live chat, integrations and ability to manage channels together.Read 21 Oct 2026 · market.gralio.ai
Rating on Apple App Store
3.4 out of 5 from 8 ratings.Read 21 Oct 2026 · appshunter.io
Rating on G2
4.5 out of 5 from 2,769 reviews.Read 21 Oct 2026 · g2.com
Rating on GetApp
4.6 out of 5 from 3,525 reviews.Read 21 Oct 2026 · getapp.com
Rating on Google Play
3.2 out of 5 from 132 reviews.Read 21 Oct 2026 · play.google.com
Rating on Trustpilot
3.9 out of 5 from 7,000-plus reviews.Read 21 Oct 2026 · trustpilot.com
Rating on TrustRadius
8.5 out of 10 from 351 reviews and ratings.Read 21 Oct 2026 · trustradius.com
Rebrand news
Sendinblue announced the Brevo rebrand on May 4, 2023, describing a move from newsletters toward a broader CRM suite.Read 21 Oct 2026 · globenewswire.com
REST API
Brevo documents REST endpoints for programmatically sending, retrieving and managing Conversations messages.Read 21 Oct 2026 · developers.brevo.com
Saved replies
Saved replies and email templates can be reused in chat, email, Instagram, Messenger and WhatsApp conversations.Read 21 Oct 2026 · help.brevo.com
SDKs
Brevo publishes official SDKs with API coverage for Node.js, Python and PHP, and its GitHub organization also lists Go, Ruby and C# clients.Read 21 Oct 2026 · developers.brevo.com
Security and privacy
Brevo says archived personal data is encrypted, stored separately, purged after retention periods and covered by GDPR breach notification commitments within 72 hours of detection.Read 21 Oct 2026 · help.brevo.com
Targeted chats
Triggers can start chats or chatbot scenarios based on website conditions such as URL and visitor timing, but are unavailable on Instagram, Facebook Messenger and WhatsApp.Read 21 Oct 2026 · help.brevo.com
Visitor context
Agents can see visitor location, local time, operating system, device, browser, referrer and previous website session information.Read 21 Oct 2026 · help.brevo.com
Visitor tracking
YesRead 20 Sep 2026 · brevo.com
Webhooks
Conversation webhooks report events such as conversation starts and include visitor, agent, message, consent and originating-page data.Read 21 Oct 2026 · developers.brevo.com
Website chatbot
YesRead 20 Sep 2026 · brevo.com
WhatsApp limits
WhatsApp Conversations supports private customer messaging, saved replies, agents and groups, but not targeted chats, chatbot scenarios or contact forms.Read 21 Oct 2026 · help.brevo.com

Plans and prices

Free Free Free forever; no credit card required and no time limit. 1 user Read 20 Sep 2026 · help.brevo.com
Pro $15 a month Additional cost of $15 per month per user. Up to 10 users Read 20 Sep 2026 · help.brevo.com
Free Free forever 1 user · 300 email sends/day · up to 100,000 contacts · 2,000 automation contacts Read 21 Oct 2026 · help.brevo.com
Conversations Pro $15 a month per user/month up to 10 users Read 21 Oct 2026 · emailtooltester.com

Every Brevo Conversations plan and price →

Strong points and limits

Strong points

  • Website chatbot and live-agent chat
  • Visitor tracking and omnichannel chat channels
  • Available on web, iOS, and Android
  • Free plan has no time limit or card requirement
  • Email templates and delivery event webhooks

Limits

  • Free plan includes one user
  • Pro charges $15 per month per user
  • Pro supports up to 10 users
  • Monthly email send limit is 5000 /mo

Who it suits

It suits teams needing website chat, live-agent conversations, and visitor tracking across web and mobile. Teams evaluating the listed email functions can also consider its email capabilities and send limit.

Verdict

Brevo Conversations offers a free one-user starting point and paid access for larger teams, with chat and listed email capabilities. Check the Pro per-user charge and the email send limit against your requirements.

Where Specifiction places it

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