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Smartsupp

smartsupp.com

From $16/mo Free plan WebiOSAndroid
Visit smartsupp.com
Spec score 9.2 #7 of 94 in Live chat software

What it is

Smartsupp combines live-agent chat, a website chatbot, and visitor tracking for customer conversations. Its listed channels include live chat, Facebook Messenger, WhatsApp, and connected email. The service runs on web, iOS, and Android; it also offers a mobile SDK and a business mobile app. Teams can group agents, assign roles, and track performance from one dashboard, while administrators can limit agent access to settings such as billing or chat-box design. Smartsupp lists more than 80 platform integrations. AI features include agents, reply assistance, MCP connections, and automation workflows. Mira can recommend products, answer common questions, and hand conversations to human agents. The free plan includes one operator, 25 conversations per month, one website, and 14-day history. Paid plans start at $17 a month billed annually. Paid customer service plans include a 14-day trial without a credit card; annual billing is offered with savings of up to 30%. Prices exclude VAT, calculated by billing country. Smartsupp is headquartered in Brno, Czechia, and says it serves more than 100,000 customers.

Spec sheet

Free plan
YesRead 20 Sep 2026 · smartsupp.com
Paid from
17Read 20 Sep 2026 · smartsupp.com
Listed integrations
80Read 20 Sep 2026 · smartsupp.com
Headquarters
Brno, CzechiaRead 28 Sep 2026 · smartsupp.com
Founded
2013Read 28 Sep 2026 · smartsupp.com
Admin controls
Plans include limited agent access to settings such as billing or chat box design.Read 28 Sep 2026 · smartsupp.com
AI features
AI features include AI agents, AI reply assistance, MCP connections, and automation workflows.Read 28 Sep 2026 · smartsupp.com
Annual billing
Annual payment is offered with savings of up to 30%.Read 28 Sep 2026 · smartsupp.com
Chat channels
omnichannelRead 20 Sep 2026 · smartsupp.com
Communication channels
The platform supports live chat, Facebook Messenger, WhatsApp, and connected email.Read 28 Sep 2026 · smartsupp.com
Company group
Smartsupp identifies itself as a member of ABUGO Group.Read 28 Sep 2026 · smartsupp.com
Company history
The copyright notice dates Smartsupp from 2012 through 2026.Read 28 Sep 2026 · smartsupp.com
Customer base
Smartsupp says it serves more than 100,000 customers.Read 28 Sep 2026 · smartsupp.com
Free plan limits
The free plan includes 1 operator, 25 conversations per month, and limited 14-day history.Read 28 Sep 2026 · smartsupp.com
Included agent seats
1Read 20 Sep 2026 · smartsupp.com
Listed integrations
The site lists integrations including Shopify, WordPress, Prestashop, Wix, and Magento.Read 28 Sep 2026 · smartsupp.com
Live agent chat
YesRead 20 Sep 2026 · smartsupp.com
Mira capabilities
Mira can recommend products, answer up to 80% of common questions, and hand conversations to humans.Read 28 Sep 2026 · smartsupp.com
Mobile support
Smartsupp offers a mobile SDK and a business mobile app.Read 28 Sep 2026 · smartsupp.com
Platform integrations
Smartsupp advertises more than 80 other platform integrations.Read 28 Sep 2026 · smartsupp.com
Privacy compliance
The site links to data privacy and GDPR information.Read 28 Sep 2026 · smartsupp.com
Support options
Support resources include a Help Center, Developer Docs, and premium support on the Expert plan.Read 28 Sep 2026 · smartsupp.com
Team management
Teams can organize agent groups, assign roles, and track performance from one dashboard.Read 28 Sep 2026 · smartsupp.com
Trial period
Paid customer service plans include a 14-day free trial with no credit card needed.Read 28 Sep 2026 · smartsupp.com
VAT handling
Prices exclude VAT, which is calculated based on the billing country.Read 28 Sep 2026 · smartsupp.com
Visitor tracking
The platform provides visitor histories, journeys, browsing history, and real-time visitor monitoring.Read 28 Sep 2026 · smartsupp.com
Website chatbot
YesRead 20 Sep 2026 · smartsupp.com

Plans and prices

Free Free Free forever 1 operator · 25 conversations per month · 14-day history · 1 website Free forever; 1 operator and 25 conversations per month. Read 28 Sep 2026 · smartsupp.com
Solo $17 a month billed annually 1 operator · Unlimited conversations · 3 email addresses · 50 AI reply assists per month · 1 website 1 operator; unlimited conversations; includes email and 50 AI reply assists per month. Read 28 Sep 2026 · smartsupp.com
Plus $25 a month billed annually 3 operators · Unlimited conversations · 10 email addresses · 250 AI reply assists per month · 1 website 3 operators; unlimited conversations; automated workflows and 250 AI reply assists per month. Read 28 Sep 2026 · smartsupp.com
Expert $83 a month billed annually 5+ operators · Unlimited conversations · 50 email addresses · 500 AI reply assists per month · 3 websites 5+ upgradable operators; unlimited conversations; premium support and 500 AI reply assists per month. Read 28 Sep 2026 · smartsupp.com
Ultimate $280 a month Contact sales; billed annually Custom operators · Custom conversation volume · Custom email limit · 3-year history Enterprise plan with individual limits, custom setup, integrations, account manager, and data exports. Read 28 Sep 2026 · smartsupp.com
Mira AI Agent $16 a month billed annually at $16/month For one website; 100 conversations per month; includes 10 free conversations and onboarding for 25 more. Read 28 Sep 2026 · smartsupp.com

Every Smartsupp plan and price →

Strong points and limits

Strong points

  • Works on web, iOS, and Android.
  • Supports live chat, Messenger, WhatsApp, and email.
  • Lists more than 80 integrations.
  • Free plan includes one website and 25 monthly conversations.
  • Paid plans include a 14-day trial without a credit card.

Limits

  • Free plan is limited to one operator.
  • Free plan limits users to 25 conversations monthly.
  • Paid prices exclude VAT.
  • The free plan has 14-day history.

Who it suits

It suits businesses that want website chat and visitor tracking alongside messaging channels such as WhatsApp and Facebook Messenger. The free plan is limited to one operator and 25 monthly conversations, while paid tiers offer larger operator allowances and additional features.

Verdict

Smartsupp brings multiple customer channels, agent tools, and AI features together, with a free entry tier and paid annual plans. Check the free plan's conversation and history limits and account for VAT when reviewing paid pricing.

Where Specifiction places it

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