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JivoChat

jivochat.com

From $28/mo Free plan WebWindowsmacOSLinuxiOSAndroid
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Spec score 9.4 #2 of 94 in Live chat software

What it is

JivoChat is a customer communication platform for website chat and live-agent conversations. It includes a website chatbot, visitor tracking, and omnichannel chat, with five agent seats and 50 listed integrations. It runs on the web, Windows, macOS, Linux, iOS, and Android. The Free plan costs nothing. Paid plans start at $28/mo (annual), and a 14-day trial is available. Basic includes proactive invitations, pre-chat buttons, real-time visitor monitoring, automatic assistant ready answers, anti-spam protection, and JivoChat CRM. Professional adds the Telephony Plus module, WhatsApp integration, voice messages on Telegram, Instagram, and Facebook, chatbot integration, and chat rescue. Enterprise includes a mobile SDK, chat routing, a video call module, and a chat API. These tiers provide different combinations of visitor engagement, messaging, and support functions. The listed prices for Basic, Professional, and Enterprise are $28.00, $42.00, and $56.00 per month, respectively, when billed annually.

Spec sheet

Free plan
YesRead 20 Sep 2026 · jivochat.com
Paid from
28Read 20 Sep 2026 · jivochat.com
Integrations
The official integrations directory lists connections and guides for services including Slack, Pipedrive, Bitrix24, Zoho CRM, Mailchimp, Zendesk and chatbot providers.Read 21 Oct 2026 · jivochat.com
Security
JivoChat says it uses TLS for data in transit, a web application firewall, hashed password storage, data isolation and external security audits.Read 21 Oct 2026 · jivochat.com
License
JivoChat is a proprietary hosted service: its terms restrict third-party software from interacting with its servers except through the documented open API.Read 21 Oct 2026 · jivochat.com
Built-in CRM
JivoChat includes a CRM for managing customer information and sales activity.Read 21 Oct 2026 · jivochat.com
Chat API detail
The Chat API uses a bidirectional asynchronous event channel over HTTP(S), with JSON POST requests and a custom server needed to exchange messages.Read 21 Oct 2026 · jivochat.com
Chat channels
omnichannelRead 20 Sep 2026 · jivochat.com
Chatbots
JivoChat supports chatbot integrations, and its help material describes configuring which channels an integrated bot can serve.Read 21 Oct 2026 · jivochat.com
Company founded
LinkedIn lists JivoChat as founded in 2012.Read 21 Oct 2026 · linkedin.com
Company headquarters and size
LinkedIn lists Jivo’s headquarters as Vitória, Espírito Santo, and its company size as 51–200 employees.Read 21 Oct 2026 · linkedin.com
Company legal name
The company privacy policy identifies the service provider as LLC TECNOLOGY DISTRIBUTION LTDA, while LinkedIn lists the brand as Jivo.Read 21 Oct 2026 · jivochat.co.id
Data hosting
JivoChat says its OVHCloud data centers are located in the United States, Southeast Asia and the European Union, and that service data may be stored in any region.Read 21 Oct 2026 · jivochat.com
Developer APIs
JivoChat documents Widget, Webhooks, Chat and Bot APIs for controlling the widget, receiving event notifications, connecting custom channels and linking chatbot platforms.Read 21 Oct 2026 · jivochat.com
Developer documentation
The public API documentation includes separate overview pages for the Widget, Webhooks, Chat and Bot APIs, plus detailed event and protocol material for Chat API.Read 21 Oct 2026 · jivochat.com
Documentation and support
JivoChat provides a public help center with setup, agent-app, integrations and API guides, and its terms describe maintenance and support under its standard practices.Read 21 Oct 2026 · jivochat.com
Included agent seats
5Read 20 Sep 2026 · jivochat.com
iOS requirements
The App Store listing requires iOS 16.0 or later for iPhone and iPadOS 16.0 or later for iPad.Read 21 Oct 2026 · apps.apple.com
Limit: Customization
A GetApp reviewer said some features could use more configuration options and that customization could be challenging.Read 21 Oct 2026 · getapp.co.uk
Limit: iOS SDK and bug support
A Trustpilot reviewer complained that the mobile SDK was broken on iOS and that support was slow to address reported bugs.Read 21 Oct 2026 · trustpilot.com
Limit: Mobile message syncing
A Google Play reviewer reported delayed message synchronization between the Android app and desktop, along with problems using canned responses on mobile.Read 21 Oct 2026 · play.google.com
Limit: Support response
Some G2 reviewers report that customer support response times can be slow.Read 21 Oct 2026 · g2.com
Live agent chat
YesRead 20 Sep 2026 · jivochat.com
Praise: Ease of use
G2 reviewers commonly praise the product’s ease of use, modern design and straightforward website setup.Read 21 Oct 2026 · g2.com
Praise: Integration and lead handling
GetApp reviewers describe integrations with business apps as useful for generating leads, and praise the ability to handle customer chats across languages and share files.Read 21 Oct 2026 · getapp.co.uk
Privacy and GDPR
JivoChat provides instructions for showing visitors a personal-data processing notice and says customers can request a data processing agreement.Read 21 Oct 2026 · jivochat.com
Proactive invitations
JivoChat can send proactive chat invitations to visitors, with triggers that can be configured around visitor behavior.Read 21 Oct 2026 · jivochat.com
Product overview
JivoChat combines website live chat with customer messages from social channels, email and telephony in an agent app.Read 21 Oct 2026 · jivochat.com
Rating on Apple App Store
4.5 out of 5 from 312 ratings.Read 21 Oct 2026 · apps.apple.com
Rating on Capterra
4.6 out of 5 from 105 reviews.Read 21 Oct 2026 · capterra.com
Rating on G2
4.6 out of 5 from 51 reviews.Read 21 Oct 2026 · g2.com
Rating on GetApp
4.6 out of 5 from 105 reviews.Read 21 Oct 2026 · getapp.com
Rating on Google Play
4.6 out of 5 from 23.9K reviews.Read 21 Oct 2026 · play.google.com
Rating on Trustpilot
2.5 out of 5 from 33 reviews.Read 21 Oct 2026 · trustpilot.com
SDK
The Enterprise plan lists a mobile SDK among its included features.Read 21 Oct 2026 · jivochat.com
Self-hosting
The product materials describe JivoChat as a service hosted using OVHCloud data centers; they do not describe a self-hosted deployment option.Read 21 Oct 2026 · jivochat.com
Supported devices
JivoChat provides agent apps or access for Windows, Mac, Linux, Android, iOS and web browsers.Read 21 Oct 2026 · jivochat.com
Telephony
JivoChat offers business telephony features, including connecting an existing number or choosing a new one for calls and text communications.Read 21 Oct 2026 · jivochat.com
Video calls
The video-call module lets agents meet customers inside the JivoChat window without requiring customers to download an additional app.Read 21 Oct 2026 · jivochat.com
Visitor monitoring
The product includes real-time visitor monitoring and displays visitor information such as page history and referring domains.Read 21 Oct 2026 · getapp.com
Visitor tracking
YesRead 20 Sep 2026 · jivochat.com
Website chat
The product offers a website chat widget that teams can use to communicate with visitors.Read 21 Oct 2026 · jivochat.com
Website chatbot
YesRead 20 Sep 2026 · jivochat.com

Plans and prices

Free Free Free plan; the pricing page says it includes 5 agents. 5 agents · website chat · Telegram, Facebook, Instagram and Viber integrations · callback · offline forms · desktop, mobile and browser apps Read 21 Oct 2026 · jivochat.com
Basic $28 a month $28 per agent per month if billed annually. Includes Free features · proactive invitations · real-time visitor monitoring · automatic assistant with ready answers · anti-spam protection · JivoChat CRM Read 21 Oct 2026 · jivochat.com
Professional $42 a month $42 per agent per month if billed annually. Includes Basic features · Telephony Plus · WhatsApp integration · voice messages on Telegram, Instagram and Facebook · chatbot integrations · chat rescue Read 21 Oct 2026 · jivochat.com
Enterprise $56 a month $56 per agent per month if billed annually. Includes Professional features · mobile SDK · chat routing · video call module · Chat API Read 21 Oct 2026 · jivochat.com

Every JivoChat plan and price →

Strong points and limits

Strong points

  • Free plan includes five agents.
  • Runs on web, desktop, and mobile platforms.
  • Lists 50 integrations.
  • Enterprise includes chat routing and a chat API.

Limits

  • Free plan is limited to five agents.
  • Paid plans start at $28/mo (annual).
  • Trial is limited to 14 days.

Who it suits

JivoChat suits teams handling website conversations across chat channels and platforms. The plan options cover teams seeking visitor monitoring, telephony or messaging integrations, or routing and video-call functions.

Verdict

JivoChat offers a free entry tier and paid plans with progressively different communication functions. Compare the agent allowance and required channels or modules with the listed plan details before choosing.

Where Specifiction places it

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