JivoChat vs LiveChat
JivoChat
jivochat.com
LiveChat
livechat.comSide by side
| Figure | JivoChat | LiveChat |
|---|---|---|
| Price from | $28/mo | $19/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 9 |
| Spec score · Live chat software | 9.4 (#2) | 9.3 (#5) |
| Spec score · Conversational Support Software | 9.1 (#5) | 8.8 (#7) |
| Included agent seats | 5 | 1 |
| Website chatbot | Yes | Yes |
| Chat channels | omnichannel | omnichannel |
| Free plan | Yes | No |
| Integrations | The official integrations directory lists connections and guides for services including Slack, Pipedrive, Bitrix24, Zoho CRM, Mailchimp, Zendesk and chatbot providers. | The marketplace advertises more than 200 communication, ecommerce and CRM integrations. |
| Live agent chat | Yes | Yes |
| Praise: Ease of use | G2 reviewers commonly praise the product’s ease of use, modern design and straightforward website setup. | GetApp reviewers describe setup as straightforward and the interface as polished, customizable and easy to use. |
| Rating on Apple App Store | 4.5 out of 5 from 312 ratings. | 4.3 out of 5 from 110 ratings. |
| Rating on Capterra | 4.6 out of 5 from 105 reviews. | 4.6 out of 5 from 1,728 reviews. |
| Rating on G2 | 4.6 out of 5 from 51 reviews. | 4.5 out of 5 from 813 reviews. |
| Rating on GetApp | 4.6 out of 5 from 105 reviews. | 4.6 out of 5 from 1,728 reviews. |
| Rating on Google Play | 4.6 out of 5 from 23.9K reviews. | 3.0 out of 5 from 1.03K reviews. |
| Rating on Trustpilot | 2.5 out of 5 from 33 reviews. | 2.5 out of 5 from 97 reviews. |
| Security | JivoChat says it uses TLS for data in transit, a web application firewall, hashed password storage, data isolation and external security audits. | The current product page states SOC 2 Type 2-audited security, GDPR and CCPA compliance, WCAG 2.2 AA accessibility and PCI DSS SAQ A. |
Plans
LiveChat
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Essential$19 a month
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Growth$79 a month
- EnterprisePriced on request
In their own words
JivoChat
JivoChat is a customer communication platform for website chat and live-agent conversations. It includes a website chatbot, visitor tracking, and omnichannel chat, with five agent seats and 50 listed integrations. It runs on the web, Windows, macOS, Linux, iOS, and Android. The Free plan costs nothing. Paid plans start at $28/mo (annual), and a 14-day trial is available. Basic includes proactive invitations, pre-chat buttons, real-time visitor monitoring, automatic assistant ready answers, anti-spam protection, and JivoChat CRM. Professional adds the Telephony Plus module, WhatsApp integration, voice messages on Telegram, Instagram, and Facebook, chatbot integration, and chat rescue. Enterprise includes a mobile SDK, chat routing, a video call module, and a chat API. These tiers provide different combinations of visitor engagement, messaging, and support functions. The listed prices for Basic, Professional, and Enterprise are $28.00, $42.00, and $56.00 per month, respectively, when billed annually.
LiveChat
LiveChat provides website live chat for customer support, lead qualification, and sales, with visitor tracking and omnichannel messaging. Conversations can show browsing activity, live cart contents, recent orders, and payment status. Its Inbox brings chats, tickets, and AI Agent handoffs together, with views for assigned, queued, unassigned, supervised, and archived work. The AI Agent answers common questions using a knowledge base and rules, and can pass complex requests to a teammate with context. Additional AI tools suggest replies, summarize conversations, refine wording, and propose tags. LiveChat lists 200 integrations, including Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Messenger, Instagram, and Klaviyo. It is available on web, Windows, macOS, iOS, and Android. Starter costs $19 a month (billed billed annually), Team costs $49 a month (billed billed annually), and Business costs $79 a month (billed billed annually). There is no free plan, but a 14-day trial is offered; all plans include 24/7/365 support.