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LiveChat

livechat.com

From $19/mo Free trial WebWindowsmacOSiOSAndroidAPI
Visit livechat.com
Spec score 9.3 #5 of 94 in Live chat software

What it is

LiveChat provides website live chat for customer support, lead qualification, and sales, with visitor tracking and omnichannel messaging. Conversations can show browsing activity, live cart contents, recent orders, and payment status. Its Inbox brings chats, tickets, and AI Agent handoffs together, with views for assigned, queued, unassigned, supervised, and archived work. The AI Agent answers common questions using a knowledge base and rules, and can pass complex requests to a teammate with context. Additional AI tools suggest replies, summarize conversations, refine wording, and propose tags. LiveChat lists 200 integrations, including Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Messenger, Instagram, and Klaviyo. It is available on web, Windows, macOS, iOS, and Android. Starter costs $19 a month (billed billed annually), Team costs $49 a month (billed billed annually), and Business costs $79 a month (billed billed annually). There is no free plan, but a 14-day trial is offered; all plans include 24/7/365 support.

Spec sheet

What it does
LiveChat is a SaaS customer-service product with website chat, chatbot, help-desk and web-analytics capabilities.Read 15 Oct 2026 · en.wikipedia.org
Product
LiveChat provides website live chat for customer support, lead qualification, and sales.Read 11 Oct 2026 · livechat.com
Audience
The maker describes LiveChat as designed for B2B SaaS companies and ecommerce stores.Read 11 Oct 2026 · livechat.com
Platforms
LiveChat offers web, Windows, macOS, iOS, and Android apps.Read 11 Oct 2026 · livechat.com
Free plan
NoRead 20 Sep 2026 · livechat.com
API
The platform exposes Agent Chat and Customer Chat APIs over stateless Web API and stateful WebSocket real-time transports.Read 15 Oct 2026 · platform.text.com
Integrations
The marketplace advertises more than 200 communication, ecommerce and CRM integrations.Read 15 Oct 2026 · livechat.com
Security
The current product page states SOC 2 Type 2-audited security, GDPR and CCPA compliance, WCAG 2.2 AA accessibility and PCI DSS SAQ A.Read 15 Oct 2026 · livechat.com
Compliance
The maker lists SOC 2 Type 2, GDPR, CCPA, PCI DSS SAQ A, and Data Privacy Framework among its security and compliance credentials.Read 11 Oct 2026 · livechat.com
Support
TrustRadius reviewers repeatedly praise intuitive navigation, 24/7 customer support and helpful videos, articles and usage guidance.Read 15 Oct 2026 · trustradius.com
Agent tools
AI tools can suggest replies, summarize chats, refine wording, and suggest conversation tags.Read 11 Oct 2026 · livechat.com
AI Agent
AI Agent answers common questions using a knowledge base and rules, and can hand complex requests to a teammate with context attached.Read 11 Oct 2026 · livechat.com
AI toolkit
The product provides AI-assisted drafting, conversation summaries, writing cleanup, recurring-question detection and suggested tags.Read 15 Oct 2026 · livechat.com
API allowances
The current API page states 10,000 calls monthly on Essential, 20,000 on Growth and $29.50 for an extra 100,000 calls.Read 15 Oct 2026 · livechat.com
Applications
LiveChat provides browser access plus native Windows and Mac apps and mobile apps for iPhone/iPad and Android.Read 15 Oct 2026 · livechat.com
Chat channels
omnichannelRead 20 Sep 2026 · livechat.com
Chat widget
Visitors start conversations in an embeddable website widget while agents answer in the Agent App with customer context.Read 15 Oct 2026 · livechat.com
Company facts
LinkedIn lists Text as a public company founded in 2002 with 201–500 employees and headquarters in Boston, Massachusetts.Read 15 Oct 2026 · linkedin.com
Customer context
The product can show visitor browsing activity and live cart contents, recent orders, and payment status in conversations.Read 11 Oct 2026 · livechat.com
Inbox
The Inbox brings chats, tickets, and AI Agent handoffs together and supports assigned, queued, unassigned, supervised, and archived views.Read 11 Oct 2026 · livechat.com
Included agent seats
1Read 20 Sep 2026 · livechat.com
Independent review pricing
TechRadar reports historical pricing of $20 Starter, $41 Team and $59 Business per agent monthly when paid annually, with a 14-day Team trial.Read 15 Oct 2026 · techradar.com
Installation
Manual installation uses JavaScript copied from the account and pasted before the website closing body tag; WordPress and Shopify plugins are also offered.Read 15 Oct 2026 · livechat.com
Limit: billing complaints
Trustpilot complaints allege charges after cancellation, refusal of refunds and difficult account or billing resolution.Read 15 Oct 2026 · trustpilot.com
Limit: mobile app
An Apple reviewer reports an unattractive mobile interface and missed push notifications that left chats unanswered.Read 15 Oct 2026 · apps.apple.com
Limit: notifications
GetApp lists unreliable notifications, limited mobile functionality and connection or lag issues among recurring cons.Read 15 Oct 2026 · getapp.com
Limit: pricing
TrustRadius reviewers report that pricing changed substantially and that advanced reporting is restricted to an expensive Enterprise tier.Read 15 Oct 2026 · trustradius.com
Live agent chat
YesRead 20 Sep 2026 · livechat.com
Maker identity
A 2023 public filing records the company name change from LiveChat Software S.A. to Text S.A. on September 13, 2023.Read 15 Oct 2026 · pap-mediaroom.pl
Named integrations
Help Center examples include HubSpot, Google Analytics, WhatsApp Business, Facebook Messenger, Zendesk, Jira, Zapier, Shopify and Mailchimp.Read 15 Oct 2026 · livechat.com
Notable news
Google Play's current release notes say LiveChat was renamed Text while accounts, conversations and workflows remained in place.Read 15 Oct 2026 · play.google.com
Plan limits
Essential includes 10 AI resolutions monthly and Growth includes 200; extra packages of 50 are listed at $49.50.Read 11 Oct 2026 · livechat.com
Praise: ease of use
GetApp reviewers describe setup as straightforward and the interface as polished, customizable and easy to use.Read 15 Oct 2026 · getapp.com
Praise: real-time support
Reviewers say real-time chat, typing previews and notifications help resolve questions quickly and improve customer satisfaction and sales.Read 15 Oct 2026 · getapp.com
Proactive engagement
Campaigns can invite selected visitors to chat based on pages visited or behavior such as shopping-cart activity.Read 15 Oct 2026 · livechat.com
Product licence
The LiveChat product itself is described as proprietary SaaS software.Read 15 Oct 2026 · en.wikipedia.org
Rating on Apple App Store
4.3 out of 5 from 110 ratings.Read 15 Oct 2026 · apps.apple.com
Rating on Capterra
4.6 out of 5 from 1,728 reviews.Read 15 Oct 2026 · capterra.com
Rating on G2
4.5 out of 5 from 813 reviews.Read 15 Oct 2026 · g2.com
Rating on Gartner Peer Insights
4.9 out of 5 from 43 ratings.Read 15 Oct 2026 · gartner.com
Rating on GetApp
4.6 out of 5 from 1,728 reviews.Read 15 Oct 2026 · getapp.com
Rating on Google Play
3.0 out of 5 from 1.03K reviews.Read 15 Oct 2026 · play.google.com
Rating on Trustpilot
2.5 out of 5 from 97 reviews.Read 15 Oct 2026 · trustpilot.com
Rating on TrustRadius
6.9 out of 10 from 135 reviews and ratings.Read 15 Oct 2026 · trustradius.com
Reporting
Reports cover chat volume, missed chats, satisfaction, agent performance, staffing, AI-agent outcomes, goals and ecommerce sales attribution.Read 15 Oct 2026 · livechat.com
SDK licence
The public JavaScript Chat SDK repository is released under the MIT license.Read 15 Oct 2026 · github.com
SDKs
Official documentation lists Chat, Customer, Go, JavaScript and Python SDKs.Read 15 Oct 2026 · platform.text.com
Visitor tracking
YesRead 20 Sep 2026 · livechat.com
Webhooks
Developer Console webhooks can emit nearly 40 event types covering chats, customers, bots, agents and tags.Read 15 Oct 2026 · livechat.com
Website chatbot
YesRead 20 Sep 2026 · livechat.com
Widget customization
The widget can be customized by color, position, greeting, language, availability, pre-chat form and routing.Read 15 Oct 2026 · livechat.com
Windows requirements
The current Windows download offers separate 64-bit and 32-bit installers.Read 15 Oct 2026 · livechat.com

Plans and prices

Starter $19 a month billed annually 1 user · 100 visitors · 1 recurring campaign · 60-day chat history Read 20 Sep 2026 · livechat.com
Team $49 a month billed annually 400 visitors · Unlimited users · Unlimited campaigns · Unlimited chat history Read 20 Sep 2026 · livechat.com
Business $79 a month billed annually 1000 visitors · Unlimited users Read 20 Sep 2026 · livechat.com
Essential $19 a month Billed annually 50 Live visitors tracked · 3 Proactive campaigns · 10,000 API calls · 1 AI Agent · 10 AI resolutions/month Read 11 Oct 2026 · livechat.com
Starter $19 a month per agent/month, billed annually up-and-coming companies and startups Read 15 Oct 2026 · livechat.com
Team $49 a month per agent/month, billed annually small and medium businesses · team features Read 15 Oct 2026 · livechat.com
Business $79 a month per agent/month, billed annually enterprise-class businesses · advanced reporting · expanded management Read 15 Oct 2026 · livechat.com
Growth $79 a month Billed annually 400 Live visitors tracked · 30 Proactive campaigns · 20,000 API calls · 10 AI Agents · 200 AI resolutions/month Read 11 Oct 2026 · livechat.com
Enterprise Priced on request custom pricing large enterprises · dedicated Key Account Manager Read 15 Oct 2026 · livechat.com

Every LiveChat plan and price →

Strong points and limits

Strong points

  • Combines live agent chat and an AI Agent
  • Shows visitor activity and cart or order context
  • Lists 200 integrations
  • All plans include 24/7/365 support

Limits

  • No free plan
  • 14-day trial only
  • Extra AI resolution packages of 50 cost $49.50

Who it suits

LiveChat is designed for B2B SaaS companies and ecommerce stores that need website chat for support, lead qualification, or sales. Its visitor and order context may suit teams handling online customer conversations.

Verdict

LiveChat combines agent messaging, visitor context, AI assistance, and an Inbox for chats, tickets, and handoffs. It has no free plan, and plan prices are billed annually as listed.

Where Specifiction places it

Alternatives to LiveChatAll alternatives →