Crisp vs Grasp
Crisp
crisp.chatGrasp
getgrasp.comSide by side
| Figure | Crisp | Grasp |
|---|---|---|
| Price from | $45/mo | €32/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 5 | 3 |
| Spec score · Live chat software | 9.4 (#3) | 8.8 (#16) |
| Website chatbot | Yes | Yes |
| Chat channels | omnichannel | omnichannel |
| Company | Crisp says it was created in 2015, is 100% bootstrapped, has 600,000+ users and is headquartered in Nantes, France. | The company identifies itself in its terms as Casengo B.V. doing business as Grasp and lists its office in Amsterdam, the Netherlands. |
| Founded | 2015 | 2012 |
| Free plan | Yes | No |
| Headquarters | Nantes, France | Amsterdam, Netherlands |
| Integrations | The integrations directory includes CRM, CMS, marketing, messaging and teamwork integrations such as Salesforce, HubSpot, Shopify, Slack, WhatsApp and Jira. | Grasp says its API can add customers’ own systems and complete customer profiles, and its App Store connects apps to the inbox. |
| Live agent chat | Yes | Yes |
| Product | Crisp describes itself as an AI customer support platform with an all-in-one omnichannel inbox, AI agents and flat pricing. | Grasp is a customer conversations platform that brings customer service interactions together and uses AI to help teams. |
| Security | Crisp says it does not sell data, uses encrypted backups, applies GDPR protections and limits customer-data access by need to know. | Grasp says it maintains reasonable administrative and technical safeguards for data security, confidentiality, and integrity, and accesses an account for technical assistance only with explicit consent except where law requires otherwise. |
| Trial | Every new account gets a 14-day free trial with all Crisp features and no card required. | The pricing page offers a 14-day free trial. |
| Visitor tracking | Yes | Yes |
Plans
Crisp
- FreeFree
- Mini$45 a month
- Essentials$95 a month
- Plus$295 a month
- EnterprisePriced on request
In their own words
Crisp
Crisp is an AI customer support platform that brings inbound conversations from multiple channels into one collaborative inbox. Its chat widget works on websites and web apps, as well as native iOS, Android and React apps. Teams can create and manage help-center articles, train AI using website content, PDFs, knowledge-base articles, conversations and private snippets, and build no-code workflows for internal automation or customer-facing agents. Crisp is intended for customer support, inbound sales and marketing teams. Its integrations directory includes CRM, CMS, marketing, messaging and teamwork tools such as Salesforce, HubSpot, Shopify, Slack, WhatsApp and Jira. A REST API provides access to and control over data such as conversations and contacts. The free plan includes two seats, no AI credits, 100 customer profiles and unlimited conversations. Paid plans start with Mini at $45 a month per workspace. New accounts receive a 14-day trial with all features and no card required. Crisp was created in 2015 and is headquartered in Nantes, France.