Freshchat vs Grasp
Freshchat
freshworks.comGrasp
getgrasp.comSide by side
| Figure | Freshchat | Grasp |
|---|---|---|
| Price from | $19/mo | €32/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 3 |
| Spec score · Live chat software | 9.4 (#1) | 8.8 (#16) |
| Cancellation | Freshchat is pay-as-you-go with no cancellation fees, and cancellation takes effect at the end of the term. | The default cancellation period is 30 days before renewal, or 90 days for Grasp Custom and Grasp Elite unless otherwise agreed. |
| Channels | Freshchat supports website and mobile-app chat, email, Facebook and Instagram messaging, SMS, WhatsApp, LINE, and Google Business Messages. | The site lists WhatsApp, Facebook Messenger, email, Instagram Direct, and site messenger as channels. |
| Website chatbot | Yes | Yes |
| Chat channels | omnichannel | omnichannel |
| Founded | 2010 | 2012 |
| Free plan | Yes | No |
| Headquarters | San Mateo, California, United States | Amsterdam, Netherlands |
| Integrations | Freshchat lists Shopify, Salesforce, Slack, Jira, and Five9 as featured integrations and says the Freshworks Marketplace has 1,000+ ready-to-install integrations. | Grasp says its API can add customers’ own systems and complete customer profiles, and its App Store connects apps to the inbox. |
| Live agent chat | Yes | Yes |
| Security | Standalone Freshchat data stores are encrypted in transit and at rest, with controls audited under SOC 2, ISO 27001, ISO 27701, and Cyber Essentials Plus certifications. | Grasp says it maintains reasonable administrative and technical safeguards for data security, confidentiality, and integrity, and accesses an account for technical assistance only with explicit consent except where law requires otherwise. |
| Support | Freshchat provides support through phone, live chat, email, community forums, and a knowledge base. | The site advertises continuous English support and Grasp support on all channels with each listed paid plan. |
| Trial | The 14-day free trial provides instant access to the Enterprise plan and does not require a credit card. | The pricing page offers a 14-day free trial. |
| Visitor tracking | Yes | Yes |
Plans
In their own words
Freshchat
Freshchat helps organizations handle customer conversations across websites, mobile apps, and messaging channels. Its shared inbox lets agents assign, respond to, and resolve conversations, including messages from web and mobile chat, email, social messengers, SMS, WhatsApp, LINE, and Google Business Messages. Businesses can deploy no-code Freddy AI chatbots to answer common questions. The free plan includes a web and mobile chat widget, shared inbox, email connection, and roles and permissions for up to 10 agents. Freshchat also has Android and iOS apps for responding, assigning conversations, adding private notes, resolving chats, and receiving notifications. The 14-day trial provides Enterprise access and requires no credit card. Paid plans start at $19 a month, billed annually. Listed higher-tier options include multilingual conversations, custom dashboards, intelligent routing, and audit logs. Connectors and APIs support integrations and workflow automation. Freshchat says its standalone data stores are encrypted in transit and at rest.