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SPECIFICTION
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Live Helper Chat

livehelperchat.com

From €6/mo Free plan WebWindowsmacOSiOSAndroidAPI
Visit livehelperchat.com
Spec score 8.8 #18 of 94 in Live chat software

What it is

Live Helper Chat is open-source support chat for websites, combining bots, live agents, messaging channels, voice and video calls, screen sharing, AI integrations, and a REST API. Listed chat tools include unlimited operators and simultaneous chats, visitor tracking, file uploads, screenshots, and proactive invitations. Voice, video, and screen sharing use the new widget; the old widget does not support them. Integrations include Telegram, Facebook Messenger, WhatsApp, Twilio, Mattermost, n8n, Jitsi, Agora, and third-party REST APIs. AI connections include ChatGPT, Rasa, DeepPavlov, Ollama, and Gemini. It can be self-hosted, and hosted and downloadable versions are described as having the same features. Installation requires PHP 8.2 or newer, MySQL 5.7 or MariaDB 10.2.3 or newer, and Apache or Nginx. Windows and macOS clients, a Chrome extension, and Android and iOS app folders are listed. Hosted plans start with a 14-day free evaluation; paid plans begin at €6 a month.

Spec sheet

Product
Live Helper Chat describes itself as open-source live support chat for websites with bots, voice, video, screen sharing, AI, and REST API integrations.Read 11 Oct 2026 · livehelperchat.com
Intended users
The vendor says Live Helper Chat is used by banks, the health sector, universities, and game industries where data protection is a priority.Read 11 Oct 2026 · livehelperchat.com
Deployment
The application can be self-hosted, and the vendor says the hosted and downloadable versions have the same features.Read 11 Oct 2026 · livehelperchat.com
Free plan
YesRead 20 Sep 2026 · livehelperchat.com
Integrations
Listed integrations include Telegram, Facebook Messenger and WhatsApp, Twilio, Mattermost, n8n, Jitsi, Agora, and third-party REST APIs.Read 11 Oct 2026 · livehelperchat.com
Privacy
The privacy policy says the service may use third-party services that collect identifying information and states it cannot guarantee absolute security of internet transmission or electronic storage.Read 11 Oct 2026 · livehelperchat.com
Support
The vendor lists a forum, GitHub, Discord, and paid premium support with one hour per month of direct Skype/Discord text or call support.Read 11 Oct 2026 · livehelperchat.com
Maker
The download page says there is no company behind the open-source application and that it is developed by an individual; business details identify Lithuania as the maker's location.Read 11 Oct 2026 · livehelperchat.com
AI
The vendor lists integrations with ChatGPT, Rasa, DeepPavlov, Ollama, and Gemini.Read 11 Oct 2026 · livehelperchat.com
Capacity
Hosted plans state daily pageview and monthly HTTP request caps, ranging from 8k pageviews and 1.5M requests on Free to 100k pageviews and 300M requests on Premium.Read 11 Oct 2026 · livehelperchat.com
Chat channels
website+messagingRead 20 Sep 2026 · livehelperchat.com
Chat features
The site lists unlimited operators, simultaneous chats, and departments, plus visitor tracking, file uploads, screenshots, and proactive chat invitations.Read 11 Oct 2026 · livehelperchat.com
Desktop and extension
The download page offers Windows and macOS desktop clients and a Chrome extension.Read 11 Oct 2026 · livehelperchat.com
Live agent chat
YesRead 20 Sep 2026 · livehelperchat.com
Mobile
The vendor links to a Flutter mobile app repository with Android and iOS folders and documents mobile app setup.Read 11 Oct 2026 · github.com
Requirements
The install guide requires PHP 8.2 or higher, MySQL 5.7 or MariaDB 10.2.3 or higher, and Apache or Nginx.Read 11 Oct 2026 · doc.livehelperchat.com
Security guidance
The security guide recommends a secret hash of at least 50 characters, with 80 characters recommended, and describes restricting back-office and REST API access.Read 11 Oct 2026 · doc.livehelperchat.com
Visitor tracking
YesRead 20 Sep 2026 · livehelperchat.com
Voice and video
The product supports voice and video calls and screen sharing through its new widget; the old widget is not supported for these features.Read 11 Oct 2026 · doc.livehelperchat.com
Website chatbot
YesRead 20 Sep 2026 · livehelperchat.com

Plans and prices

Free hosted trial Free 14 days to evaluate Unlimited operators · Unlimited chats · 8,000 pageviews daily · 1.5M HTTP requests monthly Read 20 Sep 2026 · livehelperchat.com
Basic €6 a month 30 days unlimited operators · unlimited chats · up to 8k pageviews daily · 25M HTTP requests monthly Read 11 Oct 2026 · livehelperchat.com
Standard €10 a month 30 days unlimited operators · unlimited chats · up to 50k pageviews daily · 150M HTTP requests monthly Read 11 Oct 2026 · livehelperchat.com
Premium €16 a month 30 days unlimited operators · unlimited chats · up to 100k pageviews daily · 300M HTTP requests monthly Read 11 Oct 2026 · livehelperchat.com
Self hosted, Premium support €40 a month monthly direct Skype/Discord text and call support · 1 hour per month · email · development support · monthly updates Read 11 Oct 2026 · livehelperchat.com
Free Free 14-day evaluation · unlimited operators · unlimited chats · up to 8k pageviews daily · 1.5M HTTP requests monthly Read 11 Oct 2026 · livehelperchat.com
Self hosted Free completely free · pay for your own hosting Read 11 Oct 2026 · livehelperchat.com
Self hosted, Enterprise Priced on request custom development · custom branding · direct Skype/Discord text and call support · email · monthly updates Read 11 Oct 2026 · livehelperchat.com

Every Live Helper Chat plan and price →

Strong points and limits

Strong points

  • Unlimited operators and simultaneous chats
  • Self-hosted deployment available
  • Voice, video, and screen sharing
  • Many messaging and AI integrations
  • Windows, macOS, Android, and iOS options

Limits

  • Hosted plans have pageview and request caps
  • Voice and video require the new widget
  • Installation requires specific server software
  • Internet transmission security cannot be guaranteed absolutely

Who it suits

It suits organizations needing website chat and messaging with self-hosting options, including sectors where data protection is a priority. Developers can use its API, integrations, and downloadable deployment.

Verdict

Live Helper Chat covers website support, messaging, bots, agents, and multiple deployment formats. Hosted capacity is capped by plan, while self-hosting requires the stated software stack.

Where Specifiction places it

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