Crisp vs Live Helper Chat
Crisp
crisp.chatLive Helper Chat
livehelperchat.comSide by side
| Figure | Crisp | Live Helper Chat |
|---|---|---|
| Price from | $45/mo | €6/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 5 | 8 |
| Spec score · Live chat software | 9.4 (#3) | 8.8 (#18) |
| Website chatbot | Yes | Yes |
| Chat channels | omnichannel | website+messaging |
| Free plan | Yes | Yes |
| Integrations | The integrations directory includes CRM, CMS, marketing, messaging and teamwork integrations such as Salesforce, HubSpot, Shopify, Slack, WhatsApp and Jira. | Listed integrations include Telegram, Facebook Messenger and WhatsApp, Twilio, Mattermost, n8n, Jitsi, Agora, and third-party REST APIs. |
| Live agent chat | Yes | Yes |
| Product | Crisp describes itself as an AI customer support platform with an all-in-one omnichannel inbox, AI agents and flat pricing. | Live Helper Chat describes itself as open-source live support chat for websites with bots, voice, video, screen sharing, AI, and REST API integrations. |
| Visitor tracking | Yes | Yes |
Plans
Crisp
- FreeFree
- Mini$45 a month
- Essentials$95 a month
- Plus$295 a month
- EnterprisePriced on request
Live Helper Chat
- Free hosted trialFree
- Basic€6 a month
- Standard€10 a month
- Premium€16 a month
- Self hosted, Premium support€40 a month
- FreeFree
- Self hostedFree
- Self hosted, EnterprisePriced on request
In their own words
Crisp
Crisp is an AI customer support platform that brings inbound conversations from multiple channels into one collaborative inbox. Its chat widget works on websites and web apps, as well as native iOS, Android and React apps. Teams can create and manage help-center articles, train AI using website content, PDFs, knowledge-base articles, conversations and private snippets, and build no-code workflows for internal automation or customer-facing agents. Crisp is intended for customer support, inbound sales and marketing teams. Its integrations directory includes CRM, CMS, marketing, messaging and teamwork tools such as Salesforce, HubSpot, Shopify, Slack, WhatsApp and Jira. A REST API provides access to and control over data such as conversations and contacts. The free plan includes two seats, no AI credits, 100 customer profiles and unlimited conversations. Paid plans start with Mini at $45 a month per workspace. New accounts receive a 14-day trial with all features and no card required. Crisp was created in 2015 and is headquartered in Nantes, France.
Live Helper Chat
Live Helper Chat is open-source support chat for websites, combining bots, live agents, messaging channels, voice and video calls, screen sharing, AI integrations, and a REST API. Listed chat tools include unlimited operators and simultaneous chats, visitor tracking, file uploads, screenshots, and proactive invitations. Voice, video, and screen sharing use the new widget; the old widget does not support them. Integrations include Telegram, Facebook Messenger, WhatsApp, Twilio, Mattermost, n8n, Jitsi, Agora, and third-party REST APIs. AI connections include ChatGPT, Rasa, DeepPavlov, Ollama, and Gemini. It can be self-hosted, and hosted and downloadable versions are described as having the same features. Installation requires PHP 8.2 or newer, MySQL 5.7 or MariaDB 10.2.3 or newer, and Apache or Nginx. Windows and macOS clients, a Chrome extension, and Android and iOS app folders are listed. Hosted plans start with a 14-day free evaluation; paid plans begin at €6 a month.