Skip to content
SPECIFICTION
Get listed

Re:amaze

reamaze.com

From $29/mo Free trial WebiOSAndroidAPI
Visit reamaze.com
Spec score 9.0 #11 of 94 in Live chat software

What it is

Re:amaze combines customer service, chat, and helpdesk tools for online businesses. It brings email, live chat, social media, mobile SMS, VoIP, video calls, and push-notification conversations into one helpdesk. AI features include suggested replies, conversation summaries, sentiment analysis, FAQ suggestions, and a beta AI Agent. Workflow macros, custom triggers, and chatbots can automate common tasks. A live dashboard can show browsing activity, shopping data, and geolocation; teams can add profile data through third-party apps or an SDK. The FAQ can be branded and published on a chosen domain, embedded on a website, or displayed in chat. Listed integrations include Shopify, BigCommerce, WordPress, Stripe, Slack, Jira, Aircall, Pipedrive, Zapier, JustCall, and RingCentral. iOS and Android apps support push notifications for direct customer messaging. The 14-day free trial requires no credit card and includes Plus plan features. Paid plans include Basic at $29 a month, Pro at $49 a month, and Plus at $69 a month, each billed monthly. Re:amaze is based in San Jose, California, and was founded in 2012.

Spec sheet

Product
Re:amaze combines customer service, chat, and helpdesk tools with built-in AI for online businesses.Read 7 Oct 2026 · reamaze.com
Audience
The pricing page describes Re:amaze as serving ecommerce stores and SaaS businesses, while the about page says its mission focuses on small businesses.Read 7 Oct 2026 · reamaze.com
Free plan
NoRead 20 Sep 2026 · support.reamaze.com
Trial
The company offers a 14-day free trial without a credit card and says trial accounts include Plus plan features.Read 7 Oct 2026 · reamaze.com
API
Re:amaze provides a REST-like JSON API with account-level access, individual user tokens, and SSL/HTTPS-only access.Read 7 Oct 2026 · reamaze.com
Integrations
The site lists integrations including Shopify, BigCommerce, WordPress, Stripe, Slack, Jira, Aircall, Pipedrive, Zapier, JustCall, and RingCentral.Read 7 Oct 2026 · reamaze.com
Mobile apps
Re:amaze offers mobile apps for iOS and Android with push notifications for direct customer messaging.Read 7 Oct 2026 · reamaze.com
Security
Its data processing addendum says it maintains an information security program and uses risk-based measures that include encryption and pseudonymization.Read 7 Oct 2026 · reamaze.com
Headquarters
San Jose, California, United StatesRead 28 Sep 2026 · reamaze.com
Founded
2012Read 28 Sep 2026 · reamaze.com
AI features
AI features include suggested replies, conversation summaries, sentiment analysis, FAQ suggestions, and a beta AI Agent.Read 7 Oct 2026 · reamaze.com
Automation
Teams can automate common tasks with workflow macros, custom triggers, and chatbots.Read 7 Oct 2026 · reamaze.com
Billing
The pricing page says there are no contracts, and the FAQ says subscriptions are month-to-month and can be cancelled at any time.Read 7 Oct 2026 · reamaze.com
Chat channels
omnichannelRead 20 Sep 2026 · support.reamaze.com
Company history
A Re:amaze blog post says the software company was founded in 2012 in San Jose, California.Read 7 Oct 2026 · reamaze.com
Customer context
The live dashboard can show customer browsing activity, shopping data, and geolocation, and teams can add custom profile data through third-party apps or an SDK.Read 7 Oct 2026 · reamaze.com
Knowledge base
The FAQ can be branded and displayed as a help site on a chosen domain, embedded on a website, or shown within chat.Read 7 Oct 2026 · reamaze.com
Live agent chat
YesRead 20 Sep 2026 · support.reamaze.com
Payment data limit
The data processing addendum prohibits using Re:amaze to process or store data subject to PCI-DSS requirements.Read 7 Oct 2026 · reamaze.com
Support channels
The platform brings email, live chat, social media, mobile SMS, VoIP, video calls, and push notification conversations into one helpdesk.Read 7 Oct 2026 · reamaze.com
Visitor tracking
YesRead 20 Sep 2026 · support.reamaze.com
Website chatbot
YesRead 20 Sep 2026 · support.reamaze.com

Plans and prices

Basic $29 a month billed monthly Unlimited email inboxes · Unlimited social channels · 5 AI Agent resolutions per month per user included Read 20 Sep 2026 · support.reamaze.com
Pro $49 a month billed monthly Unlimited email inboxes · Unlimited social channels · 10 AI Agent resolutions per month per user included Read 20 Sep 2026 · support.reamaze.com
Plus $69 a month billed monthly Unlimited email inboxes · Unlimited social channels · 20 AI Agent resolutions per month per user included Read 20 Sep 2026 · support.reamaze.com
Starter $59 a month billed monthly Unlimited team members · 500 responded conversations per month Read 20 Sep 2026 · support.reamaze.com
Basic $29 a month Monthly; $26.10 per team member per month billed annually Per team member · Unlimited email inboxes and social media channels · 1 brand · 5 AI Agent resolutions per user per month; $0.85 per additional resolution Read 7 Oct 2026 · reamaze.com
Pro $49 a month Monthly; $44.10 per team member per month billed annually Per team member · Unlimited email inboxes and social media channels and brands · 10 AI Agent resolutions per user per month; $0.85 per additional resolution Read 7 Oct 2026 · reamaze.com
Starter $59 a month Flat rate per month Unlimited team members · Basic plan features · Limited to 500 responded conversations per month Read 7 Oct 2026 · reamaze.com
Plus $69 a month Monthly; $62.10 per team member per month billed annually Per team member · Unlimited email inboxes, social media channels, and brands · 20 AI Agent resolutions per user per month; $0.85 per additional resolution Read 7 Oct 2026 · reamaze.com

Every Re:amaze plan and price →

Strong points and limits

Strong points

  • Combines email, chat, social, SMS, VoIP, and video.
  • Includes AI suggestions and conversation summaries.
  • Mobile apps are available for iOS and Android.
  • Trial lasts 14 days without a credit card.
  • Subscriptions are month-to-month and cancellable at any time.

Limits

  • No free plan is listed.
  • The free trial lasts 14 days.
  • Use to process or store PCI-DSS-subject data is prohibited.

Who it suits

Re:amaze suits online businesses, including ecommerce stores and SaaS businesses, that handle customer conversations across multiple channels. Its about page describes a focus on small businesses.

Verdict

Re:amaze brings multichannel support, automation, AI features, and customer context into a shared helpdesk. Consider its PCI-DSS data restriction and plan pricing before choosing it.

Where Specifiction places it

Alternatives to Re:amazeAll alternatives →