Chatwoot vs Re:amaze
Chatwoot
chatwoot.com
Re:amaze
reamaze.comSide by side
| Figure | Chatwoot | Re:amaze |
|---|---|---|
| Price from | $19/mo | $29/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 9 | 8 |
| Spec score · Help desk software | 9.3 (#1) | 8.7 (#23) |
| Spec score · Customer Support Software | 9.5 (#1) | 8.5 (#10) |
| Spec score · Conversational Support Software | 9.4 (#1) | 8.4 (#11) |
| Spec score · Digital Customer Service Platforms | 9.5 (#1) | 8.5 (#9) |
| Spec score · Live chat software | 9.4 (#4) | 9.0 (#11) |
| Audience | Chatwoot is designed for teams handling customer support, sales, or engagement and for founders and operators moving conversations into one place. | The pricing page describes Re:amaze as serving ecommerce stores and SaaS businesses, while the about page says its mission focuses on small businesses. |
| Website chatbot | Yes | Yes |
| Chat channels | omnichannel | omnichannel |
| Founded | 2016 | 2012 |
| Free plan | Yes | No |
| Listed integrations | 15 | The site lists integrations including Shopify, BigCommerce, WordPress, Stripe, Slack, Jira, Aircall, Pipedrive, Zapier, JustCall, and RingCentral. |
| Knowledge base | Chatwoot provides customizable help-center portals, multiple portals for different brands or products, multilingual content, and AI-powered search. | The FAQ can be branded and displayed as a help site on a chosen domain, embedded on a website, or shown within chat. |
| Live agent chat | Yes | Yes |
| Product | Chatwoot is an AI-powered, open-source customer support platform with an omnichannel support desk and knowledge base. | Re:amaze combines customer service, chat, and helpdesk tools with built-in AI for online businesses. |
| Security | Chatwoot states that it is SOC 2 Type II certified, GDPR compliant, and encrypts data at rest and in transit with AES-256 using AWS KMS hardware security modules. | Its data processing addendum says it maintains an information security program and uses risk-based measures that include encryption and pseudonymization. |
| Visitor tracking | Yes | Yes |
Plans
Chatwoot
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
- HackerFree
- Premium Support$19 a month
- Enterprise Edition$99 a month
Re:amaze
- Basic$29 a month
- Pro$49 a month
- Plus$69 a month
- Starter$59 a month
- Basic$29 a month
- Pro$49 a month
- Starter$59 a month
- Plus$69 a month
In their own words
Chatwoot
Chatwoot is an open-source customer support platform that combines an omnichannel inbox with a knowledge base. The inbox brings website chat, email, WhatsApp, social and messaging services, voice, SMS, and API conversations together. Teams can use private notes, assignments, labels, canned replies, mentions, and activity logs to coordinate support. Captain, its built-in AI agent, can answer customer questions, suggest replies, summarize conversations, and draw on help-center content. The customizable knowledge base supports multiple portals, multilingual content, and AI-powered search. APIs, webhooks, and bot connections provide options for custom workflows, and Chatwoot can run in the cloud or on a customer’s own infrastructure. Its free Hacker plan allows up to two agents and 500 conversations per month, with 30-day data retention. Cloud plans start at $19 a month per agent, billed annually. Community Edition is free to self-host but does not include Captain AI, voice calls, or SSO/SAML. Chatwoot states that it is SOC 2 Type II certified and GDPR compliant.
Re:amaze
Re:amaze combines customer service, chat, and helpdesk tools for online businesses. It brings email, live chat, social media, mobile SMS, VoIP, video calls, and push-notification conversations into one helpdesk. AI features include suggested replies, conversation summaries, sentiment analysis, FAQ suggestions, and a beta AI Agent. Workflow macros, custom triggers, and chatbots can automate common tasks. A live dashboard can show browsing activity, shopping data, and geolocation; teams can add profile data through third-party apps or an SDK. The FAQ can be branded and published on a chosen domain, embedded on a website, or displayed in chat. Listed integrations include Shopify, BigCommerce, WordPress, Stripe, Slack, Jira, Aircall, Pipedrive, Zapier, JustCall, and RingCentral. iOS and Android apps support push notifications for direct customer messaging. The 14-day free trial requires no credit card and includes Plus plan features. Paid plans include Basic at $29 a month, Pro at $49 a month, and Plus at $69 a month, each billed monthly. Re:amaze is based in San Jose, California, and was founded in 2012.