Yellow.ai

Spec sheet

What it does

Yellow.ai provides an enterprise agentic AI platform for automating customer and employee interactions across chat, voice, email and messaging channels.Read 15 Oct 2026 · docs.yellow.ai

Free plan

YesRead 20 Sep 2026 · yellow.ai

Integrations

Yellow.ai advertises more than 150 prebuilt enterprise integrations, including Salesforce, Zendesk, Genesys and NICE.Read 15 Oct 2026 · yellow.ai

License

Yellow.ai's platform, software, APIs and documentation are described in its terms as protected proprietary technology rather than an open-source product.Read 15 Oct 2026 · yellow.ai

Headquarters

San Mateo, California, United StatesRead 23 Sep 2026 · yellow.ai

Founded

Yellow.ai began as Yellow Messenger in 2016, founded by three co-founders.Read 15 Oct 2026 · yellow.ai

Agentic RAG

Its conversational knowledge base uses Agentic RAG to ground agent responses in enterprise information.Read 15 Oct 2026 · yellow.ai

AI agent builder

The platform lets teams build, test and deploy AI agents using natural-language prompts and low-code tools.Read 15 Oct 2026 · yellow.ai

AI bot generation

YesRead 20 Sep 2026 · yellow.ai

Analytics

The platform analyzes conversations and generates insights intended to improve agent performance and knowledge content.Read 15 Oct 2026 · yellow.ai

Android app function

YellowAI Partner is an agent app for handling customer queries, L1/L2 support, team collaboration, voice/video interactions and workflow actions.Read 15 Oct 2026 · play.google.com

API authentication

Yellow.ai API authentication uses OAuth tokens generated by bot super administrators.Read 15 Oct 2026 · docs.yellow.ai

Automated testing

Yellow.ai includes automated testing for checking AI-agent behavior before release.Read 15 Oct 2026 · yellow.ai

Custom integrations

Yellow.ai says its team can build custom integrations when a customer's tool lacks a built-in connector.Read 15 Oct 2026 · yellow.ai

Data regions

Yellow.ai says its services and data are hosted in the United States, European Union, Singapore, India, Indonesia and UAE.Read 15 Oct 2026 · yellow.ai

Deployment channels

multichannelRead 20 Sep 2026 · yellow.ai

Documentation depth

The documentation site contains platform guides, API endpoints, channel guides, cookbooks, enterprise deployment material and an MCP server for querying docs.Read 15 Oct 2026 · docs.yellow.ai

Funding

Yellow.ai's company history reports $4 million Series A funding in 2019 and $78.15 million Series C funding in 2021.Read 15 Oct 2026 · yellow.ai

Headquarters and size

LinkedIn lists San Mateo, California headquarters, a 1,001–5,000 employee size range and a 2016 founding year.Read 15 Oct 2026 · linkedin.com

Human handoff

YesRead 20 Sep 2026 · yellow.ai

Integration catalog

Documentation lists integrations such as Google Calendar, Google Sheets, Jira, Freshdesk, Shopify, Magento, Twilio, Okta and Microsoft Graph.Read 15 Oct 2026 · docs.yellow.ai

Knowledge-base answers

YesRead 20 Sep 2026 · yellow.ai

Legal entity

The service terms identify Bitonic Technology Labs Inc. and its affiliates as Yellow.ai.Read 15 Oct 2026 · yellow.ai

Limit: G2 support

A 2026 G2 reviewer reported very slow, difficult-to-reach support and poor understanding of support requests.Read 15 Oct 2026 · g2.com

Limit: Gartner

Gartner reviewers report context loss, imperfect intent matching, repeated flow revisions and some scenarios still requiring manual handling.Read 15 Oct 2026 · gartner.com

Limit: Trustpilot support

Trustpilot reviewers describe scripted or indifferent responses, weak escalation and difficulty reaching a human supervisor.Read 15 Oct 2026 · trustpilot.com

Limit: TrustRadius

TrustRadius feedback says NLP quality, bot context retention, implementation flexibility and support could improve.Read 15 Oct 2026 · trustradius.com

Multi-LLM architecture

Yellow.ai says its platform supports more than 15 large language models so customers can choose models by task.Read 15 Oct 2026 · yellow.ai

Omnichannel support

Yellow.ai maintains conversation context across voice, chat, email and multimodal channels.Read 15 Oct 2026 · yellow.ai

Praise: G2 usability

G2 reviewers praise the no-code flow builder, intuitive interface, integration breadth and 24/7 support.Read 15 Oct 2026 · g2.com

Praise: Gartner

Gartner reviewers praise ease of use, quick setup, integration flexibility, reporting and reduction of repetitive manual requests.Read 15 Oct 2026 · gartner.com

Praise: GetApp

GetApp reviewers repeatedly mention an all-in-one customer-support platform, ease of use, scalability and helpful integration assistance.Read 15 Oct 2026 · getapp.com

Praise: TrustRadius

TrustRadius reviewers describe the platform as versatile, intuitive, customizable and supported by responsive subject-matter experts.Read 15 Oct 2026 · trustradius.com

Public repositories

The Yellow Messenger GitHub organization publishes Android, iOS, Flutter, React Native and Cordova chatbot SDK repositories.Read 15 Oct 2026 · github.com

Rating on G2

Yellow.ai is rated 4.4 out of 5 from 107 reviews.Read 15 Oct 2026 · g2.com

Rating on Gartner Peer Insights

Gartner Peer Insights lists an overall 4.4 out of 5 from 105 reviews across Yellow.ai markets.Read 15 Oct 2026 · gartner.com

Rating on GetApp

Yellow.ai is rated 4.5 out of 5 from 37 reviews, with 84% classified as positive.Read 15 Oct 2026 · getapp.com

Rating on Google Play

The YellowAI Partner Android listing shows 10K+ downloads but does not display a star rating or rating count in the opened page.Read 15 Oct 2026 · play.google.com

Rating on Trustpilot

Yellow.ai has a TrustScore of 2.9 out of 5 from 2 reviews, with both reviews rated one star.Read 15 Oct 2026 · trustpilot.com

Rating on TrustRadius

Yellow.ai has a TrustRadius score of 8.9 out of 10 from 8 ratings.Read 15 Oct 2026 · trustradius.com

REST API

The public API is RESTful and covers user data, user events, outbound notifications, email ticketing and other functions.Read 15 Oct 2026 · docs.yellow.ai

SDKs

Official documentation provides Android, iOS, React Native and JavaScript SDK guidance.Read 15 Oct 2026 · docs.yellow.ai

Security certifications

Yellow.ai states that it has ISO/IEC 27001:2022, ISO/IEC 27701:2019 and SOC 2 Type II certifications or attestations, plus PCI DSS 4.0.1 service-provider compliance and HIPAA support.Read 15 Oct 2026 · trust.yellow.ai

Security controls

Security pages describe SSO, role-based permissions, TLS encryption, virtual private cloud controls, ACLs, vulnerability scanning and annual penetration tests.Read 15 Oct 2026 · yellow.ai

Self-hosting

The public documentation describes Studio and flows running on cloud.yellow.ai and does not document a self-hosted deployment option.Read 15 Oct 2026 · docs.yellow.ai

System requirements

The cloud platform requires a stable internet connection and recommends Chrome, Firefox, Safari or Edge when troubleshooting loading problems.Read 15 Oct 2026 · docs.yellow.ai

Visual flow builder

YesRead 20 Sep 2026 · yellow.ai

Plans and prices

Every Yellow.ai plan and price →

Where Specifiction places it

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