Chatbase vs Yellow.ai
Chatbase
chatbase.co
Yellow.ai
yellow.aiSide by side
| Figure | Chatbase | Yellow.ai |
|---|---|---|
| Price from | $40/mo | Free |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 9 | 5 |
| Spec score · Chatbot Builders | 9.3 (#3) | 9.0 (#14) |
| Spec score · AI Agents for Customer Support Software | 9.4 (#1) | 8.3 (#6) |
| Spec score · Conversational Chatbots Software | 9.2 (#1) | 8.2 (#13) |
| Spec score · Chatbot software | 9.2 (#1) | 8.2 (#9) |
| Spec score · Live chat software | 9.1 (#10) | 8.9 (#15) |
| Analytics | Backstage and analytics tools expose conversation topics, sentiment, trends, confidence and operational summaries. | The platform analyzes conversations and generates insights intended to improve agent performance and knowledge content. |
| Deployment channels | multichannel | multichannel |
| Free plan | Yes | Yes |
| Headquarters | San Francisco, California | San Mateo, California, United States |
| Human handoff | The helpdesk supports escalation to humans while preserving the conversation transcript and context. | Yes |
| Integrations | Listed integrations include Zendesk, Freshdesk, Gorgias, Zoho Desk, Intercom, Help Scout, HubSpot, Salesforce, WhatsApp, Messenger, Instagram, Slack, Twilio, SIP, Shopify, Adobe Commerce, Stripe, WordPress, Notion, Zapier, Make, Calendly and Cal.com. | Yellow.ai advertises more than 150 prebuilt enterprise integrations, including Salesforce, Zendesk, Genesys and NICE. |
| Knowledge-base answers | Yes | Yes |
| Rating on G2 | 4.8 out of 5 from 46 reviews | Yellow.ai is rated 4.4 out of 5 from 107 reviews. |
| Rating on GetApp | 4.3 out of 5 from 73 verified reviews | Yellow.ai is rated 4.5 out of 5 from 37 reviews, with 84% classified as positive. |
| Rating on Trustpilot | 4.0 out of 5 from 69 reviews | Yellow.ai has a TrustScore of 2.9 out of 5 from 2 reviews, with both reviews rated one star. |
| Rating on TrustRadius | 10 out of 10 from 1 review | Yellow.ai has a TrustRadius score of 8.9 out of 10 from 8 ratings. |
| Self-hosting | Chatbase's comparison material says it does not provide on-premise deployment or data-residency options. | The public documentation describes Studio and flows running on cloud.yellow.ai and does not document a self-hosted deployment option. |
| Visual flow builder | No | Yes |
| What it does | Chatbase builds conversational AI agents for customer support, sales and product guidance across chat, email and voice. | Yellow.ai provides an enterprise agentic AI platform for automating customer and employee interactions across chat, voice, email and messaging channels. |
Plans
Chatbase
- FreeFree
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
Yellow.ai
- FreeFree
- EnterprisePrice not published
- EnterprisePriced on request
- FreemiumFree
- PremiumPriced on request
In their own words
Chatbase
Chatbase provides customer-facing AI agents for support, sales, and product guidance across chat, email, and voice. Teams can build, test, deploy, and improve agents without code. Agents can use help centers, files, links, Q&As, Notion pages, tickets, and product data; plain-language procedures and actions let them look up information or make changes in connected systems. Testing tools include customer-scenario simulations, saved regression tests, and conversation traces. Listed integrations include Salesforce, Zendesk, Freshdesk, Gorgias, Help Scout, HubSpot, Intercom, Shopify, Slack, Zapier, and Twilio. Chatbase says customer data is encrypted in transit and at rest, is not used to train models, and is accessible only to the customer's AI agent. The Free plan includes 50 message credits per month and one member, but agents are deleted after 14 days of inactivity. Hobby costs $40 a month for 700 credits; Standard costs $150 a month for 4,000 credits; Pro costs $500 a month for 15,000 credits. Hobby, Standard, and Pro have a 7-day trial. Developer tools include a JavaScript embed, REST API, CLI, and Android and iOS SDKs.