Best AI Agents for Customer Support Software in 2026

Intercom suits businesses that need customer messaging across web and mobile, with both automated answers and agent handoff.

Gorgias

Gorgias is designed for ecommerce customer experience teams managing conversations across multiple channels.

Kore.ai

It suits large organizations building AI agents for workflows that cross teams, tools, and systems.

Cognigy.AI suits enterprise contact centers building and coordinating customer-service agents across channels.

Haptik is aimed at enterprises, including those in retail, e-commerce, and fintech, building customer-facing agents across multiple channels.

boost.ai

boost.ai is presented for enterprises in financial services, insurance, telecommunications, and the public sector.

Kustomer

Kustomer says it is built for customers, customer experience representatives and leaders, and operations teams that run customer experience.

Gladly

Gladly is aimed at brands, particularly retail businesses, that want customer service and shopping support in one conversation.

Cresta

Cresta describes its customers as large enterprise customer-experience operations in sectors including telecommunications, financial services, insurance, healthcare, travel, retail, home services and automotive.

Decagon

Decagon suits enterprises deploying customer-facing agents across chat, voice, email, SMS, and WhatsApp.

Zowie

Zowie is aimed at enterprises that want to build and monitor customer-facing agents across service and commerce channels.