Verint Intelligent Virtual Assistant

verint.com

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Spec score 7.8 #160 of 257 in Chatbot Builders

Spec sheet

Purpose: Verint IVA understands natural language, resolves customer requests across voice and digital channels, and completes tasks in back-end systems.Read 13 Oct 2026 · verint.com
Deployment: Verint says IVA can be deployed alongside an existing IVR, and describes starting with a small use case and scaling at the customer's pace.Read 12 Oct 2026 · verint.com
Integrations: Verint says the IVA integrates with IVR, knowledge management, and Community offerings.Read 13 Oct 2026 · verint.com
Support: Verint provides customer support through its Verint Connect portal, which the support page lists as available 24 x 7.Read 13 Oct 2026 · verint.com
Headquarters: Melville, New York, United StatesRead 28 Sep 2026 · verint.com
Founded: 1994Read 28 Sep 2026 · verint.com
Agent handoff: When a human agent is needed, the IVA carries interaction context into the handoff so customers do not need to repeat themselves.Read 13 Oct 2026 · verint.com
AI bot generation: YesRead 22 Sep 2026 · verint.com
Analytics: IVA Value Dashboards show what customers ask, where they encounter obstacles, which interactions deliver value, and opportunities to improve return on investment.Read 12 Oct 2026 · verint.com
Autonomous resolution: The product combines generative AI, agentic AI, and natural language understanding to complete transactions, workflows, and multi-step service requests across voice and digital channels.Read 12 Oct 2026 · verint.com
Buyer profile: Verint presents IVA as a contact center solution for enterprises across industries seeking to automate customer interactions and increase contact center capacity.Read 13 Oct 2026 · verint.com
Deployment channels: multichannelRead 22 Sep 2026 · verint.com
Existing IVR: Verint says its voice assistants can augment existing IVR flows without disruption or lengthy infrastructure changes.Read 12 Oct 2026 · verint.com
Healthcare privacy: Verint states that its Healthcare Assistant is HIPAA-compliant and includes safeguards to protect patient privacy.Read 12 Oct 2026 · verint.com
Human handoff: YesRead 22 Sep 2026 · verint.com
Industry coverage: Verint lists pre-trained assistants for healthcare, travel, financial services, retail, and public sector and public safety use cases.Read 12 Oct 2026 · verint.com
Industry use cases: Verint lists IVA use cases for healthcare, travel and hospitality, financial services, retail, and the public sector.Read 13 Oct 2026 · verint.com
IVA Studio: IVA Studio is a low-code environment for designing, training, testing, deploying, and fine-tuning multilingual virtual assistants.Read 13 Oct 2026 · verint.com
Knowledge-base answers: YesRead 22 Sep 2026 · verint.com
Legacy IVR: Verint says its voice assistant can augment existing IVR flows without requiring disruptive infrastructure changes.Read 13 Oct 2026 · verint.com
Pre-trained agents: Verint says its IVA includes AI agents trained on hundreds of specific industry use cases that can be deployed from IVA Studio.Read 13 Oct 2026 · verint.com
Pricing: The product page offers a demo and contact with sales but does not state a price.Read 13 Oct 2026 · verint.com
Pricing availability: The product page directs prospective customers to contact sales or request a demo and does not display a price.Read 12 Oct 2026 · verint.com
Security and governance: Verint describes its IVA interactions as secure and says it uses approved knowledge sources to ground responses.Read 13 Oct 2026 · verint.com
Self-service: The product provides personalized self-service across voice and digital channels to contain customer inquiries and reduce agent workload.Read 13 Oct 2026 · verint.com
Visual flow builder: YesRead 22 Sep 2026 · verint.com