Forethought Solve
forethought.ai
Spec sheet
- Purpose
- Solve is an omnichannel agentic AI agent designed to resolve customer inquiries from first contact through resolution.Read 3 Oct 2026 · forethought.ai
- Audience
- The product is presented for support and customer experience teams seeking to scale customer service and handle routine and complex inquiries.Read 3 Oct 2026 · forethought.ai
- Trial
- Forethought says it offers a Proof of Value with the customer’s data instead of a traditional free trial.Read 3 Oct 2026 · forethought.ai
- Integrations
- Forethought lists more than 70 helpdesk, knowledge source, and other connectors, including Salesforce, Zendesk, Intercom, and Confluence.Read 3 Oct 2026 · forethought.ai
- Security
- Forethought states it is compliant with ISO 27001 and certified for SOC 2, and that data is encrypted at rest and protected by TLS in transit.Read 3 Oct 2026 · forethought.ai
- Support
- Forethought directs customers to [email protected] or their sales executive or customer success manager for help with security questions.Read 3 Oct 2026 · forethought.ai
- Headquarters
- 345 California Street, Suite 600, San Francisco, CA 94104, USARead 23 Sep 2026 · forethought.ai
- Founded
- 2017Read 23 Sep 2026 · forethought.ai
- Actions
- Custom Actions connect API endpoints so the AI can take actions such as processing refunds or updating accounts during a conversation.Read 3 Oct 2026 · forethought.ai
- Analytics
- Its analytics dashboard tracks CSAT, deflection rates, and speed, and suggests improvements to underperforming workflows.Read 3 Oct 2026 · forethought.ai
- Channels
- Solve supports customer support across chat, email, voice, SMS, Slack, mobile, and API.Read 3 Oct 2026 · forethought.ai
- Data handling
- Forethought says it redacts sensitive data during ingestion and securely deletes the original data within 24 hours, while noting redaction is best effort.Read 3 Oct 2026 · forethought.ai
- FedRAMP
- Forethought states it is not currently FedRAMP certified.Read 3 Oct 2026 · forethought.ai
- Handoffs
- Solve can transfer inquiries to human agents in real time with full context.Read 3 Oct 2026 · forethought.ai
- Pricing model
- Pricing combines platform access fees and outcome-based pricing, and additional usage charges may apply when purchased usage limits are exceeded.Read 3 Oct 2026 · forethought.ai
- Workflows
- Autoflows create workflows from natural language without manual decision trees.Read 3 Oct 2026 · forethought.ai
Plans and prices
Team Priced on request AI agents for chat and mobile · Autoflows · Custom actions · CSAT collection · Insights dashboard · Ready-to-use ticket triage models · Multilingual support · AI QA Read 3 Oct 2026 · forethought.ai
Professional Priced on request Everything in Team · AI agents for email, voice, and Slack · AI-surfaced insights · Multi-brand management · Custom handoff models Read 3 Oct 2026 · forethought.ai
Enterprise Priced on request Everything in Professional · Solve API · Knowledge gap detection and AI article creation · Autoflow gap detection and generation · Analytics API · Enterprise security and governance controls Read 3 Oct 2026 · forethought.ai
Where Specifiction places it
- Customer Service Automation Software#10 of 267.4
- AI Agents for Customer Support Software#13 of 277.5
- AI Customer Service Software#20 of 407.5
- Agent Assist Software#12 of 247.3
- AI Customer Service Agents#29 of 567.4
- Customer Self-Service Software#28 of 467.5
- Knowledge Bots#16 of 217.3
