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Customer Service

Best Agent Assist Software in 2026

Customer service agents may need guidance during an interaction as well as useful context for what happens afterward. Compared on real-time guidance, suggested replies, knowledge retrieval, and next-best actions, these tools also distinguish themselves by conversation summaries and supported channels.

  1. 01 Amazon Q
    From $0.26/mo Free plan Web · Windows · macOS · Linux
    9.4 Visit Specs
  2. 02 Cresta

    Cresta describes its customers as large enterprise customer-experience operations in sectors including telecommunications, financial services, insurance, healthcare, travel, retail, home services and automotive.

    From $12,500/mo Web · API · Browser extension
    8.5 Visit Specs
  3. 03 8x8 Contact Center

    The platform suits contact centers that need voice and digital channels, agent assistance, analytics, and workforce planning.

    Web · Windows · macOS · iOS
    8.3 Visit Specs
  4. 04 Google Agent Assist

    Agent Assist is designed for customer care representatives and support staff handling customer interactions.

    Free plan Web · API
    8.0 Visit Specs
  5. 05 Collab Agent Assist

    It suits contact center teams seeking live prompts, retrieved knowledge, suggested responses, and post-call summaries within existing workflows.

    API
    7.8 Visit Specs
  6. 06 Balto QA
    Web · Windows · macOS · API
    7.7 Visit Specs
  7. 07 Feelingstream
    Web · Windows · macOS · API
    7.7 Visit Specs
  8. 08 AgentAssist

    AgentAssist suits contact center organizations seeking tools for customer experience, agent performance, compliance oversight, and operating efficiency.

    Web · API
    7.6 Visit Specs
  9. 09 Mitel Agent Assist

    It suits contact centers that use Mitel Virtual Agent and want conversation history and suggested responses for human agents.

    Web
    7.6 Visit Specs
  10. 10 Sprinklr Service
    Web · API
    7.4 Visit Specs
  11. 11 Agent Assist (auto-AGENTS™)
    Web
    7.3 Visit Specs
  12. 12 Forethought Solve
    Web · API
    7.3 Visit Specs
  13. 13 Verint Agent Copilot
    Web
    7.3 Visit Specs
  14. 14 Minerva CQ

    It suits contact-center agents, supervisors, team leads, and service technicians needing multichannel guidance, knowledge retrieval, summaries, quality assurance, and training support.

    7.1 Visit Specs
  15. 15 Observe.AI Real-Time Agent Assist
    API
    6.9 Visit Specs
  16. 16 Puzzel Advanced Agent Assist
    Web
    6.8 Visit Specs
  17. 17 OmVista AgentAssist
    6.7 Visit Specs
  18. 18 Uniphore U-Assist

    It suits contact-center operations that need live agent guidance, contextual knowledge, sentiment cues, and automated after-call work.

    Web
    6.7 Visit Specs
  19. 19 LivePerson Copilot
    Web
    6.1 Visit Specs
  20. 20 RingCentral AVA Agent Assist
    Web
    5.9 Visit Specs
  21. 21 Level AI Agent Assist
    Web
    5.7 Visit Specs
  22. 22 Zoom AI Expert Assist
    Web
    5.5 Visit Specs
  23. 23 Uniphore Conversation Insights Agent
    Web
    5.4 Visit Specs
  24. 24 SESTEK Agent Assist
    5.3 Visit Specs
How this list is ordered. Specifiction scores each tool on how fully its maker documents it, whether its prices are published, where the research puts it, the platforms it runs on and whether it can be tried for free (how we rank). Makers can also buy a numbered place (how Specifiction is paid for).

Free plans and paid-from prices add cost context. Zoom Scheduler, 8x8 Contact Center, and Amazon Q are among the named options, alongside Google Agent Assist and Feelingstream. Consider which kinds of assistance suit your agents' work and which channels they handle, then compare the listed features and pricing details.

Compare Amazon Q and Cresta Get a place on this list

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