Best Agent Assist Software in 2026
Updated
In short: Zoom Scheduler is ranked #1 of 25 as of 5 October 2026, ahead of 8x8 Contact Center and Amazon Q. The best-ranked option with a free plan is Amazon Q. The lowest first paid tier on this page is RingCentral RingCX at $65/mo.
Customer service agents may need guidance during an interaction as well as useful context for what happens afterward. Compared on real-time guidance, suggested replies, knowledge retrieval, and next-best actions, these tools also distinguish themselves by conversation summaries and supported channels. Free plans and paid-from prices add cost context. Zoom Scheduler, 8x8 Contact Center, and Amazon Q are among the named options, alongside Google Agent Assist and Feelingstream. Consider which kinds of assistance suit your agents' work and which channels they handle, then compare the listed features and pricing details.
25 agent assist software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
25ranked
1free plans on this page
$65/molowest paid tier
5 Oct 2026last checked
Input list Agent Assist Software 25 channels on this page · 99 of 200 spec lines stated by the makers
Ch Tool Free planPaid fromReal-time guidanceSuggested repliesKnowledge retrievalConversation summariesNext-best actionsSupported channels Spec sheet Score
01 Zoom Scheduler Free plannot statedPaid fromnot statedReal-time guidanceYesSuggested repliesYesKnowledge retrievalYesConversation summariesYesNext-best actionsYesSupported channelsmultichannel 6/8spec lines stated 7.5
02 8x8 Contact Center Free planNoPaid fromnot statedReal-time guidancenot statedSuggested repliesnot statedKnowledge retrievalnot statedConversation summariesnot statedNext-best actionsnot statedSupported channelsnot stated 1/8spec lines stated 7.0
03 Amazon Q Free planYesPaid from3/user/moReal-time guidancenot statedSuggested repliesnot statedKnowledge retrievalnot statedConversation summariesnot statedNext-best actionsnot statedSupported channelsnot stated 2/8spec lines stated 7.0
04 Google Agent Assist Free planNoPaid fromnot statedReal-time guidanceYesSuggested repliesYesKnowledge retrievalYesConversation summariesYesNext-best actionsYesSupported channelsmultichannel 7/8spec lines stated 6.9
05 SESTEK Text-to-Speech Free plannot statedPaid fromnot statedReal-time guidanceYesSuggested repliesYesKnowledge retrievalYesConversation summariesnot statedNext-best actionsYesSupported channelsmultichannel 5/8spec lines stated 6.9
06 Feelingstream Free plannot statedPaid fromnot statedReal-time guidancenot statedSuggested repliesnot statedKnowledge retrievalnot statedConversation summariesnot statedNext-best actionsnot statedSupported channelsnot stated 0/8spec lines stated 6.8
07 RingCentral RingCX Free plannot statedPaid fromnot statedReal-time guidanceYesSuggested repliesYesKnowledge retrievalYesConversation summariesnot statedNext-best actionsnot statedSupported channelsmultichannel 4/8spec lines stated 6.7
08 Level AI Contact Center Analytics Free plannot statedPaid fromnot statedReal-time guidanceYesSuggested repliesYesKnowledge retrievalYesConversation summariesYesNext-best actionsYesSupported channelsmultichannel 6/8spec lines stated 6.6
09 AgentAssist Free plannot statedPaid fromnot statedReal-time guidancenot statedSuggested repliesnot statedKnowledge retrievalnot statedConversation summariesnot statedNext-best actionsnot statedSupported channelsnot stated 0/8spec lines stated 6.5
10 LivePerson Conversational Cloud Free planNoPaid fromnot statedReal-time guidanceYesSuggested repliesYesKnowledge retrievalYesConversation summariesYesNext-best actionsYesSupported channelsmultichannel 7/8spec lines stated 6.5
11 Collab Agent Assist Free plannot statedPaid fromnot statedReal-time guidanceYesSuggested repliesYesKnowledge retrievalYesConversation summariesYesNext-best actionsYesSupported channelsnot stated 5/8spec lines stated 6.4
12 Uniphore U-Assist Free plannot statedPaid fromnot statedReal-time guidanceYesSuggested repliesYesKnowledge retrievalYesConversation summariesYesNext-best actionsYesSupported channelsmultichannel 6/8spec lines stated 6.4
13 Verint Agent Copilot Free planNoPaid fromnot statedReal-time guidanceYesSuggested repliesnot statedKnowledge retrievalYesConversation summariesYesNext-best actionsYesSupported channelsnot stated 5/8spec lines stated 6.4
14 Balto QA Free plannot statedPaid fromnot statedReal-time guidancenot statedSuggested repliesnot statedKnowledge retrievalnot statedConversation summariesnot statedNext-best actionsnot statedSupported channelsnot stated 0/8spec lines stated 6.3
15 Puzzel Advanced Agent Assist Free plannot statedPaid fromnot statedReal-time guidanceYesSuggested repliesYesKnowledge retrievalYesConversation summariesYesNext-best actionsnot statedSupported channelsmultichannel 5/8spec lines stated 6.3
16 Agent Assist (auto-AGENTS™) Free planNoPaid fromnot statedReal-time guidanceYesSuggested repliesYesKnowledge retrievalYesConversation summariesYesNext-best actionsYesSupported channelsmultichannel 7/8spec lines stated 6.2
17 Forethought Solve Free planNoPaid fromnot statedReal-time guidancenot statedSuggested repliesnot statedKnowledge retrievalnot statedConversation summariesnot statedNext-best actionsnot statedSupported channelsnot stated 1/8spec lines stated 6.1
18 Mitel Agent Assist Free plannot statedPaid fromnot statedReal-time guidanceYesSuggested repliesYesKnowledge retrievalYesConversation summariesnot statedNext-best actionsnot statedSupported channelsmultichannel 4/8spec lines stated 6.1
19 Zoom AI Expert Assist Free plannot statedPaid fromnot statedReal-time guidanceYesSuggested repliesYesKnowledge retrievalYesConversation summariesYesNext-best actionsYesSupported channelsmultichannel 6/8spec lines stated 6.1
20 LivePerson Copilot Free planNoPaid fromnot statedReal-time guidanceYesSuggested repliesYesKnowledge retrievalYesConversation summariesYesNext-best actionsYesSupported channelsmultichannel 7/8spec lines stated 6.0
21 Observe.AI Real-Time Agent Assist Free plannot statedPaid fromnot statedReal-time guidanceYesSuggested repliesnot statedKnowledge retrievalYesConversation summariesYesNext-best actionsYesSupported channelsmultichannel 5/8spec lines stated 6.0
22 Minerva CQ Free plannot statedPaid fromnot statedReal-time guidanceYesSuggested repliesYesKnowledge retrievalYesConversation summariesYesNext-best actionsnot statedSupported channelsmultichannel 5/8spec lines stated 5.6
23 OmVista AgentAssist Free plannot statedPaid fromnot statedReal-time guidanceYesSuggested repliesnot statedKnowledge retrievalYesConversation summariesnot statedNext-best actionsYesSupported channelsnot stated 3/8spec lines stated 5.5
24 Sprinklr Service Free planNoPaid fromnot statedReal-time guidancenot statedSuggested repliesnot statedKnowledge retrievalnot statedConversation summariesnot statedNext-best actionsnot statedSupported channelsnot stated 1/8spec lines stated 5.4
25 Cresta Free planNoPaid fromnot statedReal-time guidancenot statedSuggested repliesnot statedKnowledge retrievalnot statedConversation summariesnot statedNext-best actionsnot statedSupported channelsnot stated 1/8spec lines stated 5.2
Compare all 25 in a table
| # | Tool | Score | Free plan | From | Free plan | Paid from | Real-time guidance | Suggested replies |
|---|---|---|---|---|---|---|---|---|
| 1 | Zoom Scheduler | 7.5 | No | — | — | — | Yes | Yes |
| 2 | 8x8 Contact Center | 7.0 | No | — | No | — | — | — |
| 3 | Amazon Q | 7.0 | Free plan | — | Yes | 3 /user/mo | — | — |
| 4 | Google Agent Assist | 6.9 | No | — | No | — | Yes | Yes |
| 5 | SESTEK Text-to-Speech | 6.9 | No | — | — | — | Yes | Yes |
| 6 | Feelingstream | 6.8 | No | — | — | — | — | — |
| 7 | RingCentral RingCX | 6.7 | No | $65/mo | — | — | Yes | Yes |
| 8 | Level AI Contact Center Analytics | 6.6 | No | — | — | — | Yes | Yes |
| 9 | AgentAssist | 6.5 | No | — | — | — | — | — |
| 10 | LivePerson Conversational Cloud | 6.5 | No | — | No | — | Yes | Yes |
| 11 | Collab Agent Assist | 6.4 | No | — | — | — | Yes | Yes |
| 12 | Uniphore U-Assist | 6.4 | No | — | — | — | Yes | Yes |
| 13 | Verint Agent Copilot | 6.4 | No | — | No | — | Yes | — |
| 14 | Balto QA | 6.3 | No | — | — | — | — | — |
| 15 | Puzzel Advanced Agent Assist | 6.3 | No | — | — | — | Yes | Yes |
| 16 | Agent Assist (auto-AGENTS™) | 6.2 | No | — | No | — | Yes | Yes |
| 17 | Forethought Solve | 6.1 | No | — | No | — | — | — |
| 18 | Mitel Agent Assist | 6.1 | No | — | — | — | Yes | Yes |
| 19 | Zoom AI Expert Assist | 6.1 | No | — | — | — | Yes | Yes |
| 20 | LivePerson Copilot | 6.0 | No | — | No | — | Yes | Yes |
| 21 | Observe.AI Real-Time Agent Assist | 6.0 | No | — | — | — | Yes | — |
| 22 | Minerva CQ | 5.6 | No | — | — | — | Yes | Yes |
| 23 | OmVista AgentAssist | 5.5 | No | — | — | — | Yes | — |
| 24 | Sprinklr Service | 5.4 | No | — | No | — | — | — |
| 25 | Cresta | 5.2 | No | — | No | — | — | — |
Is your tool on this list?
Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.
Questions about this list
Which agent assist software is ranked first on Specifiction?
Zoom Scheduler is ranked #1 of 25 with a score of 7.5. 8x8 Contact Center is second and Amazon Q third.
How many of these have a free plan?
1 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, RingCentral RingCX has the lowest first paid tier we found: $65/mo.
How is this list ranked?
Ranked on what each maker publishes, the fullest spec sheet first: how deeply the product is documented, the platforms it runs on, a free tier or trial to test it, and its standing.
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