Verint Agent Copilot

Spec sheet

Purpose

Verint Agent Copilot Bots automate repetitive contact center work so agents can focus on customer conversations.Read 5 Oct 2026 · verint.com

Integrations

Verint says its open platform can connect with existing business applications, telephony, and data lakes.Read 5 Oct 2026 · verint.com

Security

Verint’s cloud security page says recordings and databases are encrypted with AES 256 or better and data in transit with TLS 1.2 or better over HTTPS.Read 5 Oct 2026 · verint.com

Compliance

Verint’s cloud security page says its security practice follows PCI, GDPR, ISO, SOC 2, and HIPAA guidelines.Read 5 Oct 2026 · verint.com

Support

Verint provides customer support and self-service options and directs customers to its customer support resources and Verint Connect portal.Read 5 Oct 2026 · verint.com

Headquarters

Verint lists its address as 225 Broadhollow Road, Suite 130, Melville, NY 11747.Read 5 Oct 2026 · verint.com

Founded

Verint was founded in 1994.Read 5 Oct 2026 · verint.com

After-call work

Wrap Up Bot uses generative AI to summarize interactions, freeing agents from manually summarizing calls and improving consistency.Read 5 Oct 2026 · verint.com

Agent coaching

Coaching Bot provides in-the-moment, non-disruptive guidance for next best actions, soft skills, and sales assistance.Read 5 Oct 2026 · verint.com

Agent Virtual Assistant

The Agent Virtual Assistant uses context from third-party applications and systems of record to provide information and perform tasks on an agent’s behalf.Read 5 Oct 2026 · verint.com

Available bots

The page lists Smart Transfer Bot, Knowledge Automation Bot, Coaching Bot, Wrap Up Bot, and Agent Virtual Assistant.Read 5 Oct 2026 · verint.com

Coaching Bot

The Coaching Bot provides in-the-moment guidance for next best actions, soft skills, and sales assistance.Read 5 Oct 2026 · verint.com

Deployment fit

Verint says organizations can start with a single workflow and that Agent Copilot can fit an on-premises ecosystem without changing CX workflows or switching telephony/CCaaS.Read 5 Oct 2026 · verint.com

Deployment flexibility

The product page says customers can use the bots with an on-premises ecosystem and without changing CX workflows or switching telephony or CCaaS.Read 5 Oct 2026 · verint.com

Knowledge assistance

Knowledge Automation Bot uses generative AI to summarize search results into a single answer curated for contact centers, with no additional authoring required.Read 5 Oct 2026 · verint.com

Knowledge Automation Bot

The Knowledge Automation Bot uses generative AI to summarize search results into an answer for contact center agents.Read 5 Oct 2026 · verint.com

Pricing

The Agent Copilot page invites customers to contact sales for pricing aligned to their outcomes; it does not list a price.Read 5 Oct 2026 · verint.com

Pricing availability

The product page directs prospective buyers to Get a Demo or Contact Sales and says pricing can be aligned to outcomes; it does not state a price.Read 5 Oct 2026 · verint.com

Smart Transfer Bot

The Smart Transfer Bot analyzes context from multiple sources and can route an interaction, schedule a callback, send an SMS, or provide an agent-to-agent summary.Read 5 Oct 2026 · verint.com

Smart transfers

Smart Transfer Bot analyzes context from multiple sources and can route a customer, schedule a callback, send an SMS, or provide an agent-to-agent call summary.Read 5 Oct 2026 · verint.com

Virtual assistant

Agent Virtual Assistant uses context from third-party applications and systems of record to provide information and complete tasks on an agent’s behalf.Read 5 Oct 2026 · verint.com

Who it is for

The product is presented for contact centers seeking to automate agent tasks, increase capacity, reduce costs, or improve customer experience.Read 5 Oct 2026 · verint.com

Workflow fit

Verint says its Agent Copilot Bots fit into existing workflows and customers can start with one bot and add others later.Read 5 Oct 2026 · verint.com

Wrap Up Bot

The Wrap Up Bot uses generative AI to summarize interactions and reduce manual after-call work.Read 5 Oct 2026 · verint.com

Plans and prices

Every Verint Agent Copilot plan and price →

Where Specifiction places it

• Agent Assist Software#13 of 247.3