Tech riderRev. 5 Oct 2026

Verint Agent Copilot

Ch 136.4of 25 Agent Assist Software

1Runs onWeb
2CostsNot stated by the maker
3Real-time guidanceYes
4Knowledge retrievalYes
5Conversation summariesYes
6Next-best actionsYes

5 lines stated Written from the maker's own pages: verint.com

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Overview

Verint Agent Copilot is ranked #13 of 25 in agent assist software on Specifiction. It runs on Web. There is no free plan.

Verint Agent Copilot plans and pricing

All plans

Verint Agent Copilot Not published Contact sales for pricing Pricing aligned to outcomes; start with a single bot and scale verint.com · 5 Oct 2026

Compared on agent assist software

Free plan: Noverint.com
Real-time guidance: Yesverint.com
Knowledge retrieval: Yesverint.com
Conversation summaries: Yesverint.com
Next-best actions: Yesverint.com

Facts

Purpose: Verint Agent Copilot Bots automate repetitive contact center work so agents can focus on customer conversations.verint.com · 5 Oct 2026
Smart Transfer Bot: The Smart Transfer Bot analyzes context from multiple sources and can route an interaction, schedule a callback, send an SMS, or provide an agent-to-agent summary.verint.com · 5 Oct 2026
Knowledge Automation Bot: The Knowledge Automation Bot uses generative AI to summarize search results into an answer for contact center agents.verint.com · 5 Oct 2026
Coaching Bot: The Coaching Bot provides in-the-moment guidance for next best actions, soft skills, and sales assistance.verint.com · 5 Oct 2026
Wrap Up Bot: The Wrap Up Bot uses generative AI to summarize interactions and reduce manual after-call work.verint.com · 5 Oct 2026
Agent Virtual Assistant: The Agent Virtual Assistant uses context from third-party applications and systems of record to provide information and perform tasks on an agent’s behalf.verint.com · 5 Oct 2026
Workflow fit: Verint says its Agent Copilot Bots fit into existing workflows and customers can start with one bot and add others later.verint.com · 5 Oct 2026
Deployment flexibility: The product page says customers can use the bots with an on-premises ecosystem and without changing CX workflows or switching telephony or CCaaS.verint.com · 5 Oct 2026
Integrations: Verint says its open platform can connect with existing business applications, telephony, and data lakes.verint.com · 5 Oct 2026
Security: Verint’s cloud security page says recordings and databases are encrypted with AES 256 or better and data in transit with TLS 1.2 or better over HTTPS.verint.com · 5 Oct 2026
Compliance: Verint’s cloud security page says its security practice follows PCI, GDPR, ISO, SOC 2, and HIPAA guidelines.verint.com · 5 Oct 2026
Support: Verint says it supports customers worldwide directly and through a network of selling and support partners.verint.com · 5 Oct 2026
Pricing: The Agent Copilot page invites customers to contact sales for pricing aligned to their outcomes; it does not list a price.verint.com · 5 Oct 2026
Who it is for: The product is presented for contact centers seeking to automate agent tasks, increase capacity, reduce costs, or improve customer experience.verint.com · 5 Oct 2026
Available bots: The page lists Smart Transfer Bot, Knowledge Automation Bot, Coaching Bot, Wrap Up Bot, and Agent Virtual Assistant.verint.com · 5 Oct 2026
Smart transfers: Smart Transfer Bot analyzes context from multiple sources and can route a customer, schedule a callback, send an SMS, or provide an agent-to-agent call summary.verint.com · 5 Oct 2026
Knowledge assistance: Knowledge Automation Bot uses generative AI to summarize search results into a single answer curated for contact centers, with no additional authoring required.verint.com · 5 Oct 2026
Agent coaching: Coaching Bot provides in-the-moment, non-disruptive guidance for next best actions, soft skills, and sales assistance.verint.com · 5 Oct 2026
After-call work: Wrap Up Bot uses generative AI to summarize interactions, freeing agents from manually summarizing calls and improving consistency.verint.com · 5 Oct 2026
Virtual assistant: Agent Virtual Assistant uses context from third-party applications and systems of record to provide information and complete tasks on an agent’s behalf.verint.com · 5 Oct 2026
Deployment fit: Verint says organizations can start with a single workflow and that Agent Copilot can fit an on-premises ecosystem without changing CX workflows or switching telephony/CCaaS.verint.com · 5 Oct 2026
Pricing availability: The product page directs prospective buyers to Get a Demo or Contact Sales and says pricing can be aligned to outcomes; it does not state a price.verint.com · 5 Oct 2026