Balto QA

Spec sheet

Product

Balto is a real-time contact-center AI platform launched in January 2017.Read 30 Sep 2026 · balto.ai

Audience

Balto is designed for contact centers using AI for quality assurance, agent assistance, coaching, compliance, insights, and call summarization.Read 30 Sep 2026 · balto.ai

Integrations

Balto lists integrations including Genesys Cloud, NICE inContact CXone, Five9, Salesforce, RingCentral, Amazon Connect, Talkdesk, and a Call Data API.Read 30 Sep 2026 · balto.ai

Security

Balto states that it is SOC 2 compliant and uses 256-bit encryption, HTTPS/TLS 1.2, AWS infrastructure, and PCI, PHI, and PII protections.Read 30 Sep 2026 · balto.ai

Support

Customers receive a Customer Success Manager who supports setup, agent and supervisor training, and go-live.Read 30 Sep 2026 · balto.ai

Headquarters

St. Louis, Missouri, United StatesRead 28 Sep 2026 · balto.ai

Founded

2017Read 28 Sep 2026 · balto.ai

Agent assist

Agent Assist pulls information from knowledge bases, CRMs, the web, and top performers to surface answers during live conversations.Read 30 Sep 2026 · balto.ai

Automated QA

Balto automatically scores 100% of conversations and provides AI explanations for scores.Read 30 Sep 2026 · balto.ai

Browser support

Balto Cloud is supported only in the Chrome browser.Read 30 Sep 2026 · balto.ai

Call notes

Call Summarization AI creates agent notes and automatically saves them to the CRM.Read 30 Sep 2026 · balto.ai

Coaching

Real-Time Coaching identifies coaching moments while calls are happening and provides supervisors with live data.Read 30 Sep 2026 · balto.ai

Desktop requirements

Agent applications support Windows 8.1 or later and macOS 2018 or later with the latest operating system; Chrome OS is not supported.Read 30 Sep 2026 · balto.ai

Recording

Balto records calls and screen activity to provide conversation context.Read 30 Sep 2026 · balto.ai

Scorecards

Users can customize QA scorecards for different use cases and call types.Read 30 Sep 2026 · balto.ai

Supervisor alerts

The QA software alerts supervisors when calls go off-script, escalate, or miss qualification.Read 30 Sep 2026 · balto.ai

Plans and prices

Every Balto QA plan and price →

Where Specifiction places it

• Speech Analytics Software#6 of 307.8
• Call Center Speech Analytics Software#9 of 377.8
• Agent Assist Software#6 of 247.7
• Sales Coaching Software#12 of 267.8