Balto QA vs Cresta
Balto QA
balto.ai
Cresta
cresta.comSide by side
| Figure | Balto QA | Cresta |
|---|---|---|
| Price from | — | $12,500/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| API | Yes | Yes |
| Plans published | 1 | 5 |
| Spec score · Speech Analytics Software | 7.8 (#6) | 8.6 (#2) |
| Spec score · Call Center Speech Analytics Software | 7.8 (#9) | 8.5 (#6) |
| Spec score · Agent Assist Software | 7.7 (#6) | 8.5 (#2) |
| Agent assist | Agent Assist pulls information from knowledge bases, CRMs, the web, and top performers to surface answers during live conversations. | Agent Assist provides real-time guidance, knowledge, and automation across voice, chat, and email. |
| Founded | 2017 | 2017 |
| Headquarters | St. Louis, Missouri, United States | Palo Alto, California, USA |
| Integrations | Balto lists integrations including Genesys Cloud, NICE inContact CXone, Five9, Salesforce, RingCentral, Amazon Connect, Talkdesk, and a Call Data API. | Cresta lists integrations including Five9, Salesforce, Amazon Connect, NICE, Genesys, Avaya, Twilio, Zendesk, ServiceNow, SharePoint, Databricks, AWS and Google Drive. |
| Product | Balto is a real-time contact-center AI platform launched in January 2017. | Cresta combines AI Agents, real-time Agent Assist, Conversation Intelligence, and Agent Operations Center on one customer experience AI platform. |
| Security | Balto states that it is SOC 2 compliant and uses 256-bit encryption, HTTPS/TLS 1.2, AWS infrastructure, and PCI, PHI, and PII protections. | The integrations page says Cresta uses encryption, dedicated databases, access controls, and PII redaction to protect data. |
| Support | Customers receive a Customer Success Manager who supports setup, agent and supervisor training, and go-live. | Cresta directs customers with security program questions to their enterprise sales representative or [email protected]. |
Plans
Cresta
- Agent Assist for Chat$150,000 a year
- Agent Assist for Voice$150,000 a year
- Custom enterprise pricingPriced on request
- Enterprise (custom)Priced on request
- TrustRadius listingPriced on request
In their own words
Cresta
Cresta combines AI Agents, real-time Agent Assist, Conversation Intelligence and an Agent Operations Center in one customer-experience platform. AI Agents automate customer conversations across voice and digital channels. Agent Assist supplies guidance, knowledge and automation across voice, chat and email. Conversation Intelligence examines conversations for trends, behaviors, risk signals and revenue opportunities. Cresta Opera is a no-code orchestration engine for building, configuring, testing and governing AI behavior. Listed integrations include Five9, Amazon Connect, Salesforce, ServiceNow, Shopify, Databricks, NICE, Microsoft, Genesys, Zendesk, Twilio and HubSpot, with bidirectional data exchange described as staying synchronized at near-zero latency. Cresta cites encryption, dedicated databases, access controls and PII redaction for protection. Its Trust Center lists CCPA, CPRA, GDPR, HIPAA, ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 42001:2023, PCI DSS, SOC 2, TISAX and SOC 3. Pricing is custom and there is no free plan.