Avoma From $19/mo · Free plan 9.5 Visit CTM Conversation Intelligence
ctm.com
What it is
CTM Conversation Intelligence uses AI-powered call analysis to help sales and marketing teams identify customer needs and work with conversation data. Teams can listen to recordings, read transcriptions, or apply customizable prompts to analyze transcripts. Sentiment analysis can help identify ideal audiences and low-quality conversations, while automatic tags and scores report on lead quality and team performance beyond call volume.
Live Conversations provides transcripts during active calls and chats, and Whisper lets a coach guide an agent privately. Described automations include using call scores as Google Ads conversions, triggering voicemail follow-up, and escalating off-script calls to managers. Conversation Intelligence is included in Marketing Pro, which costs $179 a month, billed monthly, and includes 3,000 transcribed minutes and custom AskAI analysis. CTM lists Android, iOS, web, and API access. There is no free plan.
Spec sheet
- Integrations
- The pricing page lists integrations including HubSpot, Facebook, Reddit, Yext, Salesforce, Zoom, Calendly, and Gong across its plans.Read 2 Oct 2026 · ctm.com
- Security
- CTM says it encrypts its platform using TLS and stores recordings, transcriptions, logs, and other call data on encrypted volumes.Read 2 Oct 2026 · ctm.com
- Compliance
- CTM says its platform has a SOC 2 Type 2 attestation and describes HIPAA/HITECH and GDPR compliance programs.Read 2 Oct 2026 · ctm.com
- Support
- CTM says all customers have 24/7 access to its support hub and ticketing system, while live phone and chat support is available on Marketing Pro and Sales Engage.Read 2 Oct 2026 · ctm.com
- Headquarters
- Millersville, Maryland, United StatesRead 28 Sep 2026 · ctm.com
- Founded
- 2011Read 28 Sep 2026 · ctm.com
- Company
- CTM says Laure and Todd Fisher founded the company in 2011 and remain involved in its daily operations.Read 2 Oct 2026 · ctm.com
- AI analysis
- Customizable prompts analyze transcriptions, and sentiment analysis can help identify ideal audiences and low-quality conversations.Read 2 Oct 2026 · ctm.com
- Automation
- The product page describes using AI call scores as Google Ads conversions, triggering voicemail follow-up, and escalating off-script calls to managers.Read 2 Oct 2026 · ctm.com
- Call scoring
- Calls can be automatically tagged and scored to report on lead quality and team performance beyond call volume.Read 2 Oct 2026 · ctm.com
- Live coaching
- Live Conversations provides live transcripts for active calls and chats, and Whisper lets a coach privately guide an agent.Read 2 Oct 2026 · ctm.com
- Mobile app
- CTM Phone is described as a mobile softphone for calls, chat, and SMS, and its app page links to a mobile app.Read 2 Oct 2026 · ctm.com
- Plan availability
- The pricing page describes Marketing Pro as including conversation intelligence, custom AskAI call analysis, and 3,000 transcribed minutes.Read 2 Oct 2026 · ctm.com
- Product purpose
- Conversation Intelligence uses AI-powered call analysis to uncover customer needs and help sales and marketing teams use conversation data.Read 2 Oct 2026 · ctm.com
- Recordings and transcripts
- Teams can listen to call recordings, read call transcriptions, or use AI to analyze conversations.Read 2 Oct 2026 · ctm.com
Plans and prices
Marketing Lite $79 a month monthly Unlimited users · Standard call recording, forwarding, and IVR routing · 3,000 transcribed minutes included Read 2 Oct 2026 · ctm.com
Marketing Pro $179 a month monthly Unlimited users · 3,000 transcribed minutes included · Custom AI call analysis with AskAI · Enhanced security and HIPAA/GDPR compliance Read 2 Oct 2026 · ctm.com
Sales Engage $329 a month monthly Unlimited users · 3,000 transcribed minutes with AskAI Summaries included · Dynamic call scripts and live coaching tools Read 2 Oct 2026 · ctm.com
Enterprise $1,999 a month yearly Volume-based pricing · Dedicated account management · Up to 20 hours each year of included professional services Read 2 Oct 2026 · ctm.com
Strong points and limits
Strong points
- Analyzes recordings and transcripts with AI
- Scores calls for lead quality and team performance
- Offers live transcripts and private coaching
- Marketing Pro includes 3,000 transcribed minutes
Limits
- No free plan
- Marketing Pro costs $179 a month
- Enterprise is billed yearly
Who it suits
It suits sales and marketing teams that want to analyze call transcripts, score calls, or coach agents during conversations. Marketing Pro includes the conversation intelligence features described on the pricing page.
Verdict
CTM combines transcript analysis, call scoring, and live coaching, with described workflows for follow-up and escalation. Consider the listed plan terms and pricing when assessing fit.
Where Specifiction places it
- Speech Analytics Software#4 of 308.0
